Crowne Plaza St. Louis Airport
- Free WiFi
- Handicap Accessible
- Parking On Site
Located in Bridgeton, Crowne Plaza St. Louis Airport is in the suburbs and close to Payne-Gentry Historical House and James S. McDonnell Prologue Room. This hotel is within the vicinity of St. Louis Mills Mall and Hollywood Casino Amphitheatre.
Make yourself at home in one of the 350 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 3.0 mi.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Bridgeton? This hotel has 14500 square feet (1347 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
How to Get There
Stayed on the “quiet floor” and never heard a peep. Great buffet breakfast promptly served by attentive staff at 6:30am. Room was good size, clean, and had a decently comfortable bed. I am already a repeat customer.
Poor customer service from front desk. Horrible check-in experience as front desk did not acknowledge Platinum IHG status and did not offer welcome/upgrade or any benefits until asked and was told nothing on file and could only offer welcome drink or points (she was not wearing any name tag, and was seen arguing with fellow coworker while had me wait and did not prioritize on my check-in).
Horrible front desk and housekeeping service/support when calling from room phone. Line was ringing nonstop with no pickup and sometimes intentionally disengaged the calls.
Room amenities were very basic at best, nothing more than a couple of soups, shampoo and conditioner bottle. No aromatherapy lotions/spray that I received from all past Crowne Plaza experiences.
Hotel ground was beautiful after recent renovation but I could already see under maintenance with poor cleanliness on the hallway.
Shuttle service was sparse and inadequate where upon arrival at airport, I had to wait almost an hour and called multiple times requesting shuttle. Was told only one driver.
Overall, this was the worst experience staying at a Crowne Plaza and other IHG properties, despite reasonable rate.
I have recently said that the hotel industry is no longer hospitable, just spitable! Here, the team members are spot on with a friendly ‘Can Do’ attitude and never seem to use the words ‘I don’t know’ or ‘sorry, there is nothing I can do.’ The grounds are very clean and the access from the road easily attained. Plenty of space to unload your luggage before parking the vehicle. Check in is an expedited process with friendly smiles. Elevators are quick and the hallways spacious. Equally spacious are the rooms with comfy beds. The local restaurant is a hot spot with great food. I recommend this hotel!