Appleby Manor Hotel & Garden Spa
What We Love
- A picturesque stay in the dreamy surrounds of the Lake District, with an award-winning restaurantEmbracing the awesome natural beauty of the Lake District
- Tucking into locally-sourced British dishes at the award-winning fine dining restaurant
- Enjoying the beautiful, scenic views from the hotel
- Switching off with a treatment or two in the well-equipped spa
What To Know
- The conservatory has unrivaled panoramic views of Eden Valley
- Indulge in a gingerbread tea on the terrace at least once during your stay
- WiFi connection is super hit or miss
Located in the Eden Valley and surrounded by pleasant English gardens and grounds, Appleby Manor Hotel & Garden Spa is a 19th-century manor house with buckets of country charm. Simply one of the finest spots in the Lake District, this TripAdvisor Certificate of Excellence winner is surrounded by mountain ranges, valleys, fells and plenty of spots for dreamy walks.
The hotel features an inviting AA Rosette-awarded restaurant, which puts a modern spin on classic British ingredients. When you’re returning from a country walk with ruddied cheeks and well-exercised calves, the spa will provide just the welcome back you’ll be looking for, with treatments on hand to pamper you from head to toe. The guestrooms are comfortably furnished in a cosy and traditional style too, also offering as much comfort and cosiness as you’ll need.
How to Get There
The staff were friendly and welcoming. Had a nice tour around the hotel which was very country decor which I love. Was given a complimentary upgrade the room was big and clean and comfortable. The dinner on the first night was out of this world! The restraint food was absolutely fantastic which was included in the room price. The spa was lovely and was given a discount with staying at the hotel which was thoroughly enjoyed. The staff were incredibly helpful when helping us find near by activities. We thoroughly enjoyed our stay. Thank you.
This hotel should be number 1 on trip advisor!
We arrived at the hotel and checked in. The hotel was looking a bit tired from the outside but you can’t judge a book by its cover. On arriving at our room which was appalling, the ceiling was missing in the bathroom, wooden beams and a light suspended there. the room I think was initially a single room and then changed into a double room So no room to swing a cat. Furniture really tired, and lots of dust in the room like the room had been neglected...
So we hadn’t eaten since ten in the morning and really wanted to sit down to an enjoyable meal. We booked a table but it should have been in the restaurant and got sent into the brassiere, had starter it was average, then had a main meal goulash which was dreadful and not edible, both my sister and I sent it back reordered and had a further dish that wasn’t cooked. By this time we were really hungry and manager offered free bottle of wine and cheese and biscuits as a guest Ute of good will! We then went to bed tired and hungry and thought oh well maybe the breakfast will be better.
The room was cramped and the decor was really depressing considering my daughter had booked it for my birthday I was really disappointed. Asked for a upgrade they said they could give us a garden room with a forty pounds extra upgrade charge, which was disgusting.
In the morning we were woken up by banging either workmen outside or noisy reception underneath us.
Went for breakfast as we were hungry and I have been in lots of hotels but as soon as we went into the breakfast area and I noticed tinned fruit on the table I automatically knew that the breakfast would be diabolical too. And yes we were right! Cheapest toast served, pot of tea that reminded me of nothing as it tasted like nothing and didn’t even look like tea. Then ordered full breakfast and we were still hungry from the night before and it was not edible. The bacon was grey and not cooked and the sausages didn’t even look cooked. We left both full plates on the table and left.
We then checked out and the receptionist was so rude. I asked her when they where putting the ceiling back in our bathroom and she just looked at me no remorse,
apologies nothing. Which I thought was both unprofessional as the customer is usually always right.
I unfortunately will not be recommending this hotel to anyone and I think hotel inspectors should go in and see what a shambles it is.
My partner and I stayed here as a part of a business trip that we purchased through Groupon. We always make sure to check TripAdvisor and other review sites before we visit somewhere in order to get a good view of the place. This place seemed to have quite decent reviews and the pictures on Groupon looked good. So we proceeded to book.
Upon arrival the hotel looks quite pleasant, surrounded by some beautiful views. But this soon changes once you step inside. It’s like taking a leap back in time, extremely dated.
Nevertheless, we understand that each place has its own character and are willing to accept this. The girl on reception checked us in, showed us around the hotel and took us to our room. I have never been shown around a hotel before, but it soon became apparent why this is a routine, I’ve been in mazes less tricky to navigate.
Finally we got to our room and I was a tad surprised to see that we were fobbed off in the “coach house” (basically an annex). The decor in here was again very dated. It definitely didn’t scream luxury and I wouldn’t say that it warrants the price that we paid for the room. Between the two of us there was only 1 accessible plug to charge our devices. As we were travelling on business, this was something that was important for us to have. We also quickly realised that there was no free WiFi. Come on guys, it’s 2019!
On the plus side the room was clean and it did heat up quite quickly which we were thankful for as it was quite cold outside.
As it was raining quite heavily there was nothing for us to do outdoors, and there isn’t really anywhere nearby to go with indoor activities. Plus after a long day of travelling for work we just wanted somewhere pleasant to relax and finish off bits of work. As there was no WiFi, we couldn’t really do this and we had to keep taking it in turn to charge our devices that were already drained from the long journey.
We decided to have a look at the spa facilities as our Groupon deal said that we have £10 free credit. To our disappointment we soon learned that this £10 discount only applied to treatments worth over a certain amount anyway. A bit of a let down. We were then told that the spa is not included in your room price (very odd) and is an additional cost of £20 per person for 3 hours. Not bad if the spa was actually worth it, but after visiting many hotels due to the nature of our work, I can safely say that this was definitely a rip off. For what it is, it should really be included in the price of the room. We were quite disappointed with this so we decided to scrap the idea of the spa all together and have a nap in our room and an early dinner as we had to head back our later that night for work.
So at around 6:30pm we headed down to the restaurant for our dinner (2 course meal included in the Groupon deal). To which we were quickly downgraded yet again to the Bistro. When we walked into the bistro we were very unimpressed. Tatty looking, very unprofessional. Hard, scruffy wooden furniture to sit on. Again, doesn’t scream luxury and certainly isn’t worth the price.
When we sat down to order food we were made aware of the supplement charges for the steak dishes. We browsed the menu (which isn’t cheap) and chose our dishes. They did come fairly quickly, which was a plus, but we soon realised why they arrived so quickly. My partner ordered a mac and cheese for starter and I must say it was an appalling excuse for a dish. Watery and tasteless. I’ve had better mac and cheese out of a tin can than what was served to him. I ordered the parfait which I must say I did like. The presentation was poor though. Lacking finesse and professionalism. It was just a hunk of parfait with 4 slices of warburtons toast, a pot of liquid which I presume was meant to replace the chutney and a salad on the side.
My partner left his mac and cheese and to be honest I don’t blame it, it really wasn’t worth eating. We did mention this to the waitress. After another short wait, our mains were brought out. I ordered the beef goulash and he ordered the chicken curry. Both were very poor. His chicken was inedible and so was my beef. The meat was probably the toughest meat that I’ve ever had. I’ve been to weatherspoons and received better curries than what was served up to my partner. Every bite of rice he took, he was pulling 2 seeds out of his mouth. Again, he ended up leaving his dish. I was so hungry from such a long day, I tried to eat as much of mine as I could. The meat was inedible so most of that got left. To which I was just left with a lot of potatoes to finish off in the goulash sauce. For a goulash, it didn’t have much flavour to it and absolutely wasn’t worth the £15.99 price tag. This was the most shocking thing to us, you are charging people extortionate prices for less than weatherspoons quality food. I have eaten at very good city centre bistros for less than what you are charging for some of your dishes.
People work hard for their money. If we were to have booked this experience for a special occasion, as something we had been looking forward to, I would be absolutely gutted.
We left the bistro and got into our car to head out for work. We didn’t end up getting back until just after midnight. When we went to pull into the car park we had to quickly slam the brakes on as we were greeted by a metal bollard blocking the entry! We reversed into the road and pulled up to the next entrance which was also closed off. After a long day travelling and working this was the last thing that we wanted to deal with. Eventually we found a back entrance (not easy to find) which actually lead us to the car park by the coach houses. Very frustrating that we were not made aware that these barriers would be up past a certain time.
Wanting to just get to bed, we went inside our room and settled down for the night. Little did we know that we would barely be getting any shut eye. At around 1:30/2am some sort of generator started up and made such a loud noice which kept us up for quite some time. Noises like this occurred multiple times throughout the night. Then at around 6am through to 9am other guests woke us up as the walls must be paper thin. Constant noise of wardrobes and cupboards banging. At one point it felt like the two women chattering were actually in our room, I could hear their whole conversation. All in all I must’ve got around 3 hours. Continuous sleep. Not ideal after the day we had had previously. We also had an equally as long day the following day as we were heading back out to work and down to Birmingham to get home.
As we were still hungry from the night before, we headed over to the breakfast room and were greeted by a very polite waitress. In fact she was the only good thing about the stay. I can not remember her name though. We were hoping that breakfast would salvage this hotel for us, but unfortunately it did not. I ordered the English breakfast and I must say I have never seen such dried up black pudding and sausage. The bacon was somewhat underdone for my liking and the eggs weren’t even runny. My partner got served up what I can only compare to some warburtons crumpets with a semi hard boiled egg on top.
We didn’t want to kick up a fuss during dinner or breakfast just out of courtesy for the other people in the restaurant. We were going to voice our concerns upon checkout. However, at checkout we weren’t even asked how our stay was and the lady behind the desk wasn’t the most welcoming. At this point we had given up and I decided to just voice my concerns through TripAdvisor.
Personally, I don’t think this hotel deserves its 4 stars. The food was too appalling and the quality of the rooms and amenities just don’t warrant the price tag. For anyone to book this as a special occasion, I’d advise against it. Save your hard earned money and treat yourselves to a decent meal elsewhere or a hotel with better spa facilities included in the price. It’s a shame because the hotel has so much potential with such beautiful views.