The Phoenician, a Luxury Collection Resort, Scottsdale
What We Love
- World class tennis; if you love the game you’ll love these 11 courts, with Wimbledon-quality grass, seven hard courts and two Australian Open–style Rebound Ace surfaces, many lighted. There’s player matching, lessons, clubhouse and even an automated practice court
- While luxury resort dining is notoriously overpriced, the casual tavern in the golf clubhouse offers great, hearty food at very reasonable prices — a nice oasis from vacation sticker shock
- The wellness center is a first-rate facility across the board, and it also offers unique off-site guided hikes, including one up Camelback Mountain
- Impressive, $25 million art collection
What To Know
- The extensive daily list of exercise classes and guided walks is great, but if you don’t have a spa or salon treatment you’ll be charged a daily fee
- “Free” Internet is part of a staggering $29 daily resort fee that doesn’t include much else — add another $29 per day if you want valet parking
- The service doesn’t always match the excellence of the facilities, and the front desk is easily overwhelmed, especially since the Phoenician hosts a lot of large name tag–wearing corporate groups
- Free WiFi
- Golf Course
- Handicap Accessible
- Parking On Site
- Room Service
Southwestern style meets Italian grandeur. This huge resort blends a few different influences, and common spaces such as the main lobby are full of polished marble and European elegance, while Southwestern details such as patterned mosaic tiles, terra-cotta and Spanish tile roofs are interspersed throughout. The hotel’s art collection is large and diverse, with highlights including outdoor sculptures, French tapestries and Navajo rugs.
Bed and Bath
Guest rooms are spacious (averaging 600 square feet) and all feature private balconies or decks. Beds are clad in a mix of Italian covers and Egyptian cotton linens, while the furnishings are elegant but understated and fit the Southwestern setting, with upholstery in muted taupes and smooth brown wood surfaces. Thick wool carpeting is an unusual touch in a region known for tile floors, but most of the ‘wow’ factor comes in the grand Roman bath-style bathrooms, which have oval Italian marble soaking tubs and large walk-in showers. The bathrooms also feature lighted makeup mirrors and toiletries from the Phoenician’s own spa line.
The Phoenician takes the concept of a full-service resort to the next level, with everything you’d expect at a large luxury property and then some. The 27-hole golf course is first-rate and very enjoyable, and it also has its own full clubhouse with dining facilities, a large pro shop, many lesson and clinic options, and a large, sophisticated practice facility. The world class tennis center is even more impressive, and the Centre for Well-Being has a state-of-the-art 24-hour gym, a large schedule of daily classes and a full-service spa. There’s an audio guided tour of the resort’s $25 million art collection, a brochure and self-guided tour of the two-acre cactus gardens, daily free wine and cheese tastings, loaner bikes, a family activity center with games, video games and even a movie theater, and nine pools — two shaped like grand pianos — plus a 165-foot water slide and cabanas.
In the Area
A visit to Old Town Scottsdale, one of the few pedestrianized areas, is a must; it’s full of shops and Southwestern restaurants and bars. Scottsdale is a spring training mecca for baseball fans, and in January it hosts the most highly attended golf tournament on earth, the PGA’s Phoenix Open. Major nearby attractions include the Scottsdale Museum of Contemporary Art and the Heard Museum, the nation’s top facility focused on Native American arts and culture. The most popular daytrips are to the Grand Canyon (by car, helicopter or both) and to the famed Red Rocks, vortexes and galleries of charming Sedona; several tours are offered by renowned Pink Jeep Tours, which has been in business for half a century.
How to Get There
We were here with a group so overall we found the bell service and front desk to be attentive. Only one person at check in desk on a Saturday though which seemed inefficient. We ended up with a very large King room on the mountain/cactus garden side. Based on our experience and other reviews I would avoid this “view” if we visit again. Choose a view of the pool. There were a few little bugs near the door but nothing earth shattering. Bathroom was large but shower portion seemed small. No ledge for a woman to shave her legs. Not even sure I could have bent over. It always surprises me when hotels have a large toilet room and could have used some of that space for the shower. Especially since everything has been recently remodeled I believe. Towels were large and luxurious. Soap and shampoo had a more manly aroma. Pillows were thin and flimsy but bed was comfortable. If we kept it turned down the room stayed cool but no sun on our side of the building due to the mountain. Breakfast room service was delicious and very prompt - 30 minutes or less. Pricey though. I made several calls to reserve a cabana. Only received one return call on my cell. Surprised a message wasn’t left in my room. Amber the concierge or someone nearer to a phone should manage these reservations. So the day that I wanted one I headed down to the adult pool early. There was one available. Christine was wonderful and poolside food was good with many healthy choices. .
Started off kind of rocky. We had to change to different room due to bugs and there was a scorpion found when moving out the old room. After that everything was really good. The staff are very friendly and helpful. J&G restaurant was excellent.Very good location. Close to everything. The grounds are beautiful and well maintained.
There was a SNAKE IN MY ROOM, and I had to deal with the snake myself. The management did not care to change my room, alert other guests or make up for my inconvenience. I sent a written complaint last week and the management does not seem to care at all. Here is the full sequence of events:
- I dealt with the snake myself, while the room-service staff stood dumbfound. On top of that, no hotel staff cared to look for the snake as it escaped! None of my neighbors were alerted about the presence of a snake in that wing.
- I was not offered to change or upgrade the room. I had to ask for a room change. The receptionist replied to my request by saying, "would you come collect the keys from the lobby, or should I send it to you?"
- Hotel management just offered to cover my resort fee for my troubles. This is neither adequate nor helpful.
- at the check-out, the front desk manager asked me, "please do not write any email to customer service, instead reach out to the hotel staff for any further discussion."
- finally, when I reached out to the Marriott Bonvoy customer service, they looped me back to the front desk staff at The Phoenician. (These were the people who didn't care at all in the first place). I have not received any response since then, and it has been about a week since I flagged the concern.