Omni Scottsdale Resort & Spa at Montelucia
What We Love
- The incredible Joya Spa, with its glam rooftop pool and Moroccan-inspired design
- The public spaces all take advantage of the gorgeous Camelback Mountain views
- Three pools, two of them adults only
- A choice of three restaurants, plus an all-day café
What To Know
- Reservations are required for the spa
- The hotel does a brisk business in meetings and weddings
- The spa terrace pool is for spa guests only
- Pets are allowed (fees and limitations apply)
- A $25 resort fee per night will be collected at the Jetsetter checkout
- Free WiFi
- Parking On Site
- Room Service
Nestled at the base of picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is an intimate oasis, inspired by the exotic locale of Spain’s Andalusia region. Recently re-branded as an Omni property, this iconic Scottsdale resort boasts a primo position just outside of town with jaw-dropping views of craggy, imposing Camelback Mountain. Guest rooms and suites are lavish, with four poster beds, luxe marble bathrooms and an earthy palette designed to reflect the surrounding desert landscapes. Both starry-eyed couples on romantic getaways and families on vacation are well catered to, with plenty of room to stretch out thanks to three pools (two stay open until midnight), multiple restaurants, and the enormous, fully-immersive Joya Spa, with a style reminiscent of Spain’s Alhambra palace.
In the Area
Join a guided hike or strike out on your own to see some of the Sonoran Desert’s starkly beautiful landscapes up close. Picturesque Camelback Mountain is a convenient five minute walk from the resort with various types of trails. Pinnacle Peak is ideal for horse-riding and rock climbing, while Scottsdale’s McDowell Sonoran Preserve has over 120 miles of trails. See even more of the area’s indigenous flora on a visit to the Desert Botanical Garden, where you’ll encounter all manner of otherworldly plants and flowers. Then hustle back to Montelucia for free wine tastings at Prado restaurant– be sure to taste local drops, as Arizona now has its own well-regarded nascent wine scene.
How to Get There
I had a horrible experience at this resort when I attended a fundraising event for an animal shelter. The entire situation is quite honestly hard to believe. I am in the hospitality business and I know what to expect from a property such as this.
My family and friends purchased VIP tickets to the special event. The same event is held at this resort every year. The VIP ticket includes wine and appetizers. We found a place to sit outside at the start of the event. We were all wearing wrist bands that identified us as VIP event attendees. The wrist bands were visible to the resort staff. A server came over and offered to take our drink order. We said that we would like wine and ordered 5 glasses of red. She delivered the drinks and a short while later presented us with a $81.60 bill. We said that we were attendees of the event and that our wine was included. She said that we had to pay as we were not in the right area for free wine. She acted as if she was unaware that this event was occurring. We asked to speak to her manager. The manager also acted as if she was unaware of the event and said we had to pay. We were directed to another area which was supposed to be the VIP room. We packed up all our stuff (including 2 80+ year olds) and went to the VIP room. We were greeted there by a manager who said that we were not allowed in there. He said that was for time share owners only. What? Back to our original place we went. After speaking with the event volunteers we were again sent back to the same room where now we were allowed in.
Throughout the night I spoke with 3 managers. None of the managers appeared to realize that the entire resort area was host to an animal rescue event that was held there for many years. None of the 3 managers would do anything about our $81.60 wine bill. I asked them to at least adjust the bill to be the difference between the wines we were being served and the $15 glasses of wine we were charged for. We did not ask for a wine menu or ask what they had to offer as we were obviously under the impression that the wine was included. The entire staff at this resort is fully aware of the event and that every person in attendance was part of the event. The last manager I spoke with said that I could take the issue up with the General Manager. People sitting near me could also not believe the way all three of these managers were acting. DO NOT GIVE THIS BUSINESS ONE PENNY OF YOUR MONEY AND IF YOU ATTEND A CHARITY EVENT THERE BEWARE THAT THE STAFF AND MANAGEMENT WILL TAKE ADVANTAGE OF YOU BY PRETENDING (LITERALLY) THAT THE EVENT IS NOT TAKING PLACE.
We stayed here for a few days while my husband attended a conference. Hotel was ok, rooms were clean and the staff were very helpful and friendly. The bathroom was huge with a big walk in shower and soaker tub. It did take a while for the water to get hot so you needed to let it run for a while. The resort is fairly big. The gym was clean and had lots of equipment. Never went to the spa but it looked nice. Pool was nice but never got to sit out by it as the weather was on the cool side. My only complaint would be that the waiter at the bar neglected to mention that gratuity was already added to the bill so he got a double tip. I guess we should have checked too but would have been nice if it was brought to our attention. Food at the restaurants and coffee shop was pretty decent. The resort is within walking distance to Camelback Mountain. Definitely do the hike if you have time.
I visited the Omni as part of one of my clients' National Sales Meeting. Absolutely beautiful place. Nice bar area. Nice restaurant with very inventive food choices. Extremely easy to find and get to -- even if you don't know the Scottsdale area very well.
This was our first stay at this hotel---we usually stay at the Four Seasons in Troon but for family reasons needed to be in this area.
*Quiet room and comfortable beds. We were in building 10 and had a nice view of the mountain.
*Beautiful pool area
*Nice fitness facility
*Valet was professional and prompt.
*Lunch was good; service was friendly but slow.
*They offered a coupons for one coffee at the on-property shop but most hotels at this level provide complimentary coffee in the morning in the lobby
*Nice fire pits around the property (although gas, not wood)
*Service was spotty during the weekend, although the property was not at capacity: had to call twice for a luggage rack, despite calling for turndown service each night, it never came one night and the next I was told that they weren't sure that the could get to us by a certain time (although I called well before they started).
*Heard another guest alert an employee about a room with water pouring off the balcony. Instead of saying he would alert someone, the employee immediately dismissed it as housekeeping cleaning the bathroom (?!). The guest said that it was pretty substantial waterflow to be that (plus the bathrooms aren't near the balconies). So training didn't seem to be quite right for responding to guest concerns.
*The tile in the room was rustic (rough surface) and therefore could not have been clean. I am unsure how one would keep it clean.
*Spa was very nicely laid out but had many women talking---not really relaxing. But my massage was excellent.
*You cannot use the spa unless you are having a treatment---other hotels at this level do not have this requirement.
*I went to the spa on a Monday when they have discount pricing. However when I checked out of the spa, the receipt was higher than what I was told when I booked the service by $30. When I asked why it was higher, I was told there is tiered pricing based upon the time of my service but that they would honor the originally quoted price. This seemed quite strange, so check your receipt.
An ideal peaceful day with delicious brunch, hike up the nearby trail for views of Phoenix and back for a good nights sleep in a spacious room. Service was exemplary and done with a smile. Not one negative experience here!