The Clarendon Hotel and Spa
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at The Clarendon Hotel and Spa, you’ll be centrally located in Phoenix, convenient to Encanto Park and Phoenix Convention Center and Venues. This 4-star hotel is within close proximity of Heard Museum and Arizona Opera.
Make yourself at home in one of the 105 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Treat yourself with massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Snacks are also available at a coffee shop/café. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.
How to Get There
I have never done a hotel review before, but this was a HUGE DISAPPOINTMENT!
Learned about the $10/day parking fee, which we didn't mind paying, however, don't feel it was monitored-so what was the point? Then the $20/day resort fee which was to include:Unlimited WiFI (really?), unlimited phone (no phone in the room), newspaper(and asked to return it to front desk after being read), pool passes (really??), gym use (don't get me started) unlimited water, soda/snax/coffee..(first of all, coffee was out half the time, you have to ask for a snack that is held behind/underneath the front desk counter(almost hostage like and made to feel we were inconveniencing the staff if we asked for a snack), and I only saw a water dispenser for a cup at a time in the lobby), and $10 daily breakfast voucher for use in the hotel restaurant....here it comes... WIFI, I guess I expect WIFI for free at a hotel that charges the daily room rate that this hotel does, there was no phone in the room, the gym has equipment that is old and broken. Out of the 4 cardio pieces they had, only 1 working. 1(out of 2) of the weight machines was broken & housekeeping had not been there the entire week I was there. No coffee maker in the room, so be prepared to go to lobby many times and 1/2 the time, there will be no coffee there. Water bottles are not replenished in the room refrigerator and there are no plastic cups/glasses in the room, so if you don't want to drink tap water with your mouth and direct from the faucet, you have to walk down to lobby to get a cup of water. We heard on a daily basis, guests complaining of this resort fee and how others didn't feel they were getting any value out of it. We had a King Bed standard room, but it had no microwave, and no coffee maker (strange at this price point), the bathroom was too dark and small to get ready. There is only liquid soap dispensed in the shower and bathroom sink, but I would expect more than 1 washcloth "dispensed" to the room (and hopefully you get daily housekeeping-which we didn't 1 day) Areas of the hotel never saw housekeeping, as we repeatedly saw the same room service/do not disturb tab sit in the walkway for 4 days, the gym never had housekeeping, nor did it have a remote for the TV. The bar on the roof was one of the reasons I wanted to book this hotel, however, was saddened to see it was mostly a makeshift "college" counter, (which is also understaffed) Both bars are only open until 10 and they seem quick to get you out. I am not a late night person, but, I think there may be a few visitors that, after a long day or being a visitor not familiar with the city they are visiting, may look forward to a couple cocktails at the bar in the hotel. This place may consider a later close time; especially if there is somewhat of a crowd sitting and paying good money fr a beer or cocktail. The restaurant server staff is lax at best. The 2 times we ate there, there were only 6-8 tables each time with customers sitting at them, and out of the 3-4 servers working at the same time, there was a lot of disconnect (and who runs out of orange juice or doesn't take allergies into consideration and serves a multi nut bread without asking; or to hear a server tell a guest complaining that there pancakes are undercooked all the time)? Unfortunately, I booked this based on pics online, location and trying something outside the chain hotel idea. At least with a hotel chain, customer service may be more receptive to guest concerns or fees charged and how they can make your experience better. Shame and this place needs to do much better!
I really liked this hotel, but another traveler may have a different reaction. The charcoal and white color scheme in the rooms, while very hip, was a little cave-like. Great bed, but not a luxurious room. Really wanted a coffee maker rather than trekking to the lobby in the morning. Restaurant was good, especially for happy hour. Nice pool area. It kind of reminded me of a mid-century Holiday Inn that had been remade in the image of Portlandia.
Was excited to stay at this hotel but ended up being disappointed. It's an odd hotel, seems like an old property redesigned but not in a good way. When I called the front desk no one answered and you're asked to leave a voicemail which i thought was annoying. I did receive a return call promptly. Would not stay here again.
We make a trip to Phoenix every year for Chicago Cubs spring training. What can we say, everyone needs a hobby. In recent years we've had a number of very successful. trips to Phoenix staying at Air BNBs.
However, in the last year, I've been very focused on exercise and losing weight. 'I've lost 20 lbs, and am hopefully on the way to losing another 10.
So we needed a hotel with a good gym. Not an AirBNB.
So , On line, the hotel gym looked fine.
In reality, it was twenty year old equipment, which most diidn't even work. The treadmill just generated error messages, wouldn't operate and both of the ellipticals had seen better days. The way they lurched and swayed when I was trying to use them was frankly scary. My bet is that when the hotel ownership renovated the hotel, they didn't bother with the gym, thinking their target market wouldn't care.
Other than the gym, the experience was excellent. The friendliness and service of the staff www outstanding and the associated restaurant, Tranqulo, was very good.
But when you are charging a room rate of close to $300 per night and most of the gym equipment DOESN'T EVEN WORK that is unconscionable.
As I said, the rest of the experience was excellent, but at that kind or room rate, I think getting a fitness center that is operational at least at the standard of a Courtyard and with equipment that was manufactured in this century.
This hotel was going to get a three star review from me, but good customer service at check-out redeemed them.
The hotel is off the beaten path in downtown Phoenix. Convenient parking in the back, a charge of $10/night. There is also a resort fee on top of this, but you get free snacks and water with this.
We had a basic room there, but it was nicely appointed and very big. But, the bathroom was super small. Wish there had been less room in the bedroom and more in the bathroom.
The hotel kind of feels motel-y, with the rooms outdoors in a square type of configuration. Walls are kind of thin, we heard people talking loudly in the middle of the night outside our room and had to get up to open the door and tell them to stop. If you don’t like morning noise, try to stay on higher floors and away from the pool.
We stayed two nights. Our second night there, we came from a long day out and no one had come to make up the room. We made our own bed and asked the front desk to bring up towels. But it wasn’t ideal.
Overall, the hotel was okay, but I probably wouldn’t stay again.