4.5
Very Good 1769 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
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living room property home condominium Suite cottage

Overview

Location

With a stay at Sheraton Grand Phoenix, you’ll be centrally located in Phoenix, steps from Arizona Center and Herberger Theater Center. This 4-star hotel is within close proximity of Phoenix Convention Center and Venues and Saint Mary’s Basilica.

Rooms

Make yourself at home in one of the 1000 air-conditioned rooms featuring refrigerators and flat-screen televisions. Satellite programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include wireless Internet access (surcharge), gift shops/newsstands, and a television in a common area.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Planning an event in Phoenix? This hotel has 80,000 square feet (7 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Grand Phoenix
340 N 3rd Street
Phoenix, AZ 85004 United States

Reviews

4.5 Very Good 1769 Reviews
Unprofessional
Reviewed 2 weeks ago

Incredibly rude staff, wasted time getting multiple "I can't help you" responses, unprofessional, staff lacks knowledge of property of amenities.Continuous back and forth phone calls for a few days. It takes 1 minute and 42 seconds to get through to reservations because of advertising messages. I'm not one to treat a janitor different than a CEO, everyone deserves the same respect, but these ladies think they're really something special and yet can't provide an actual, just attitude. I'd rather stay at a Motel 6 than deal with these fools.

Was overcharged on stay and getting refunded was exceptionally difficult
Reviewed 2 weeks ago

Room was kind of small but besides that everything was pretty decent with the exception of being overcharged. Speaking with customer service to have the overcharges removed by email was super difficult as emails bounced and people took weeks to respond. Overall not a good experience at all.

Three-night staycation in early December
Reviewed 2 weeks ago

There for a 3-night staycation in early December. King bed, standard room. We had a significantly discounted rate.

Prompt and helpful at arrival when we pulled up in our car. Super friendly check-in. Nicely decorated and comfortable lounge area. Good elevator security.

Restaurant: American District is a very nice, if a little expensive, restaurant. Ate there for dinner only (I've read the lunch was more reasonable price). The cocktail, #Ember, was delicious though very small glass. The appetizer, Devil on Horseback, was creative and tasty. The ribeye was very tender but a little fatty - nice sauce with it. The parmesan fries were delicious. Hubby really liked their crab cakes because they had a bit of heat. The cotton candy brought at the end of the meal literally melts in your mouth - a fun touch for the child inside.

Room: A little small for a Sheraton Grand. We had a corner room but only one wall had windows -- if you are selling a city view why wouldn't you maximize the city view?

Room TV: Small for the room and didn't swivel for viewing desk/chair. Seemed like they kind of cheaped out here. Also not impressed with watching options - we couldn't find something we really wanted to watch any of the nights we were there.

Room Amenities: The desk was large, desk chair comfortable. Easy plug-in right on desktop. Good lighting in room. Comfortable seating chair. Mini-fridge in the room. Bed was a little hard for my preference but I slept well. Pillows are foam but with that feather-like design (meaning it flattens down to nearly nothing; as you can tell, I'm not a fan). Free wi-fi in lobby and rooms (for Marriot members anyway; don't know for non-members).

Parking: Expensive and challenging to find a spot. I question if they are selling for events/day parking regardless of how many people staying at the hotel have purchased parking. One time my husband went to park and there was a sign that none was available and to see valet. He drove down the ramp anyway and found a space. But I couldn't help but wonder if they would have tried to force valet cost on us after over-selling self-park spaces. Fortunately we didn't have to find out.

I had a pleasant experience!
Reviewed 2 weeks ago

Had a comfortable four days at Sheraton.

The staff is very friendly. Very satisfied.

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The room teperature was also hard to regulate, it was warm and was hard to cool.

Food in the restaurant is very good and Starbucks in the lobby is perfect to grab a coffee on your way out the door.

Great place to stay.
Reviewed 3 weeks ago

We loved this hotel. Clean, friendly and close to where our convention was being held. Love all the new modern touches and color combos. Staff was friendly and helpful. It has a restaurant as part of the hotel and also a small sundries shop. Great outdoor garden area.