JW Marriott Phoenix Desert Ridge Resort & Spa
What We Love
- Seven restaurants, ranging from a casual wine bar to an Asian fusion option
- Fitness fanatics will love the range of classes available, from mat pilates to tai chi
- Kids will be entertained for hours with four acres of swimming pools and a Lazy River with water slide and whirlpools
What To Know
- There’s a resort fee of $25 per room per night
- WiFi is free in the lobby and lounge
- One-on-one personal trainers are available for an extra charge
- Breakfasts are not included in the rate, and start from $17
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
With its gorgeous desert setting and wealth of fresh air activities, this mammoth, 900-room family-friendly resort is aimed at golf and wellness enthusiasts. Enjoy two 18-hole championship golf courses designed by Arnold Palmer and Nick Faldo, or spend the entire day at the spa, with its Southwest-centric treatments like mesquite clay wraps and turquoise blue sage body rituals. Those with heartier appetites can restaurant-hop between the resort’s seven dining experiences, sampling everything from North Italian comfort food to Hawaiian-Asian cuisine at Roy’s.
In the Area
Even those who don’t count themselves as music aficionados will be wowed by the show-stopping Musical Instrument Museum, or MIM, a fascinating and well-curated journey through the history of music, with a collection that includes instruments from music icons like John Lennon and Elvis Presley. See one of the world’s greatest wonders from a great height on a helicopter tour of the Grand Canyon, many of which depart from Phoenix. Then come back to earth – deliciously – at Kona Grill, a fun Phoenix standby dishing up everything from fresh sushi to flatbreads with fancy toppings like brie, figs, and red onion jam.
How to Get There
This is a great resort with lots of space to relax. The pools tend to be quite crowded, however, more than one is available. Finding space to sit and relax is Herculean feat. What Marriott might want to do is build a permanent shelter/pergola instead of more umbrellas. This would allow for more people to sit outside and stay out of the sun, but still enjoy the environment.
One of our keys stopped working within a couple of hours of our stay. When my wife approached the front desk (without me present), the front desk assistant gave her quite a hard time about resetting the key...even upon answering all her questions correctly. Said basically scolded my wife telling her to have her ID on her at all times. This is unacceptable behavior coming from someone behind a desk who is half our age. Our IDs are in our locked room because your key doesn't work properly.
The resort fees seem very high, and again, this resort gets added on my list of places to avoid due to the high taxes & fees and resort fees. For a two-night stay, you're looking to spend $150 in taxes and fees in addition to the price of the room.
The bellhops don't want you taking bags up to your own room using the rolling carts, and insist on doing it for you, which is just another way of gouging for more money.
Positive notes: on-site shops which are very nice, Starbucks, and restaurants which are pretty good, and of course Roy's, which is excellent for fine-dining. Live music is very good and an attentive outdoor staff seems ready and waiting to find you and take your order on drinks or food. In terms of "beaching it" at a place for days, and not needing to leave the property, this is 5-stars.
We used our points to book a room and included the griffin club. The ladies at the griffin club were outstanding and helpful, Beth, Sara were great. Abbey at the front desk was spunky smiley and ready to serve. What a great way to start a stay, thanks to a great staff. Yes the griffin room is pricey but well worth it.
Firstly, great and very attentive staff. Any request is fulfilled within minutes and also follow-up to confirm which is awesome. Good pool and nice place to relax, wont go on into all the features(will take whole day) but definitely worth it.
Couple of things to keep in mind- They have an additional resort fee, and cancellation policy since its a resort.
At the end of my second day at the JW Marriott Desert Ridge I returned to my room (which had the "Do Not Disturb" tag on the door) after a long day of work to find an empty Gatorade bottle on my dresser - I don't drink Gatorade - and my things had been moved around. I immediately informed the front desk. Two evenings later I returned to my room after another long work day to find a porn movie playing on my TV. Someone with a master key was obviously making themselves at home in my room.
THIS IS VERY UNSAFE! I just completed a 5-night stay and left a day early because THE SECURITY IS SUB-PAR. Every time I returned to my room I had to take inventory to make sure nothing had been stolen. When I checked out all the manager said was "I'm sorry. We'll look into it."
We stayed for 2 days (Fri-Sun) and it was enough to make us want to come back. We really enjoyed the amenities such as the pool, lawn games, activities for family, fitness center, and Friday entertainment at the restaurant. The only negative part was that the sheets weren’t changed from the prior guest and pool service was really slow. Other than that, we have no complaints.