JW Marriott Phoenix Desert Ridge Resort & Spa
What We Love
- Seven restaurants, ranging from a casual wine bar to an Asian fusion option
- Fitness fanatics will love the range of classes available, from mat pilates to tai chi
- Kids will be entertained for hours with four acres of swimming pools and a Lazy River with water slide and whirlpools
What To Know
- There’s a resort fee of $25 per room per night
- WiFi is free in the lobby and lounge
- One-on-one personal trainers are available for an extra charge
- Breakfasts are not included in the rate, and start from $17
- Golf Course
- Kids Club
- Parking On Site
- Room Service
With its gorgeous desert setting and wealth of fresh air activities, this mammoth, 900-room family-friendly resort is aimed at golf and wellness enthusiasts. Enjoy two 18-hole championship golf courses designed by Arnold Palmer and Nick Faldo, or spend the entire day at the spa, with its Southwest-centric treatments like mesquite clay wraps and turquoise blue sage body rituals. Those with heartier appetites can restaurant-hop between the resort’s seven dining experiences, sampling everything from North Italian comfort food to Hawaiian-Asian cuisine at Roy’s.
In the Area
Even those who don’t count themselves as music aficionados will be wowed by the show-stopping Musical Instrument Museum, or MIM, a fascinating and well-curated journey through the history of music, with a collection that includes instruments from music icons like John Lennon and Elvis Presley. See one of the world’s greatest wonders from a great height on a helicopter tour of the Grand Canyon, many of which depart from Phoenix. Then come back to earth – deliciously – at Kona Grill, a fun Phoenix standby dishing up everything from fresh sushi to flatbreads with fancy toppings like brie, figs, and red onion jam.
How to Get There
WARNING: Marriott has horrible customer service. When you book a stay at this hotel you must cancel your reservation SEVEN DAYS BEFORE ARRIVAL or you will be charged the full amount. My recommendation is to book another property that has customer friendly policies--Marriott is not worth the aggravation.
Luxury hotels are defined by the quality of service and by this measure this hotel ranks poorly. We are staying here for two nights attending the Celebrity Fight Night event. Starting at 9am, I have asked to have housekeeping tidy up our room. It is now almost 3pm and no housekeeping. When I phone to find out what is happening with this request, i have to wait on hold for someone to speak to me. Clearly this hotel is under staffed. Also, this is a FAMILY hotel - not a five star resort so if you are expecting something along the line of Four Seasons think again. Marriott should re-classify this property.
Resort boasts of 5 pools plus a lazy river. We saw 2 plus the lr. Busy pool area nicely landscaped but so few chairs. One area with no reserved signs had some empty lay out chairs (not inside cabana) by the lazy river. There was noone monitoring area so they looked like normal chairs to use.
When we got back, all of our belongings were gone. We were not sure of they were stolen. Very hard to find anyone to help us. One pool lady with a stuffy attitide talked down to us telling us we were bad people to use chairs that were reserved. Ummm.no signs but they were reserved..sure.
We found out belongings thrown on the grass on the other side of the lazy river.
My husband had business meetings here and I luckily tagged along. The concierge desk gave me a list of fun things to do in the area while he was in meetings. They could not have been more helpful.
The grounds are award worthy. There are several pools on the property, so you can find many places to enjoy the sun. The lazy river is refreshing.
Even with the LPGA golf event going on, it does not feel crowded. The staff is friendly and the inside is spotless.
One of my favorite parts of the hotel is all the natural pieces of wood and stone that they have in the halls as shelves or tables.
Big resort with a lot of family friendly activities. Lazy river was fun and relaxing. Friendly staff at kids camp. Great service. Great food. We really enjoyed our stay. Nice rooms. Location was close to shopping and restaurants.