4.5
Very Good 2912 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Seven restaurants, ranging from a casual wine bar to an Asian fusion option
  • Fitness fanatics will love the range of classes available, from mat pilates to tai chi
  • Kids will be entertained for hours with four acres of swimming pools and a Lazy River with water slide and whirlpools

What To Know

  • There’s a resort fee of $25 per room per night
  • WiFi is free in the lobby and lounge
  • One-on-one personal trainers are available for an extra charge
  • Breakfasts are not included in the rate, and start from $17

Amenities

  •  Bar
  •  Golf
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Luxury Modern Suite sofa property living room home curtain textile window treatment cottage

Overview

A sprawling getaway with seven restaurants and an Arnold Palmer golf course in the dramatic Sonoran desert

The Lowdown

With its gorgeous desert setting and wealth of fresh air activities, this mammoth, 900-room family-friendly resort is aimed at golf and wellness enthusiasts. Enjoy two 18-hole championship golf courses designed by Arnold Palmer and Nick Faldo, or spend the entire day at the spa, with its Southwest-centric treatments like mesquite clay wraps and turquoise blue sage body rituals. Those with heartier appetites can restaurant-hop between the resort’s seven dining experiences, sampling everything from North Italian comfort food to Hawaiian-Asian cuisine at Roy’s.

In the Area

Even those who don’t count themselves as music aficionados will be wowed by the show-stopping Musical Instrument Museum, or MIM, a fascinating and well-curated journey through the history of music, with a collection that includes instruments from music icons like John Lennon and Elvis Presley. See one of the world’s greatest wonders from a great height on a helicopter tour of the Grand Canyon, many of which depart from Phoenix. Then come back to earth – deliciously – at Kona Grill, a fun Phoenix standby dishing up everything from fresh sushi to flatbreads with fancy toppings like brie, figs, and red onion jam.

How to Get There

JW Marriott Phoenix Desert Ridge Resort & Spa
5350 E Marriott Dr
Phoenix, AZ 85054 United States

Reviews

4.5 Very Good 2912 Reviews
Family weekend
Reviewed 3 days ago

Took my family from Texas to Phoenix for a golf / spa weekend. The staff is so incredibly friendly and well trained in hospitality. My dad raved about both golf courses and my mom raved about the spa. My husband loves this hotel and we have been coming here for over 10 years. The service is tremendous!

Thanks so much!!
Robin

Everything you need on site
Reviewed 1 week ago

Our family reserve three rooms right next to each other and had only great experiences during our stay. Pool is nice and clean, the lazy river was relaxing, restaurant were the best you can find. Staff was very accommodating, quick and energetic to help in anyway! Great laundry facility if you’re looking to wash during your stay! M.Brice

Beautiful resort if you’re not with the conventions
Reviewed 1 week ago

Loved this hotel. Had an executive suite on the right side of the hotel away from the meeting convention and golfers. Worth the wait for a room on this area. Convenient to lobby spa and self parking. Lazy river was annoying. Packed with kids. Felt like a bumper car ride. Much preferred main pool or spa pool very quiet but only accessible on the day we had facials. Loved the mists around the pool area and the lunch and breakfast menus. Had dinner outside of hotel. Stayed there for 5 nights. Accommodations spacious but room wasn’t cleaned after the first night. Had to call housekeeping.

Beautiful but some problems
Reviewed 1 week ago

This is a beautiful resort with lovely rooms, open spaces, views, and grounds. Beds are comfy. Food options are excellent. Bar drinks are tasty. We had two major issues for us during our 3 night stay...one was our room temp which just never got very cool. It was 110 degrees outside so being cool is important. The hotel was at capacity and we were told our room was as cool as it could be. I’m guessing it was 75 degrees plus in our room, definitely not cool, but we made due. The hotel hallways are extremely hot as well. No a/c in the halls. I don’t understand that. I go to Vegas in the summer and have to wear a sweater bc the a/c is so cold. This JW could take a lesson! The second problem, and this was a big one, was staff service. Upon arrival the valet told us we could self park for free or pay $19 per night to valet park. We opted for valet at what seemed to be a fair price. Upon check out this morning I was charged $29 per day for valet parking. When I asked Sarah about it at the front desk, telling her the valet told us it was $19 to park she said “yeah we have different parking pay structures and yours was $29.” She offered no further explanation and told me to “have a nice day” in a dismissive tone. Disgruntled, I left to go the airport. I would have appreciated a price adjustment on my bill for the valet but that never happened. The other issue with the valet is I never once had a valet greet me and open my car door or take my keys upon return to the hotel. Each time I had to get out and hunt for a valet to let them know I had returned with my vehicle. I’ve never had that experience at a JW before...or any other higher end hotel. Seemed like very poor service to me. I expected better.

Alan54
Reviewed 1 week ago

My wife and I just completed a two night stay at the JW. We chose this hotel due to the proximity to our where our son lives.
The facility is very attractive and well kept. We requested a room on an upper floor with a view and that is what we were given. The room was spacious, well decorated , and quiet. The ac worked well and kept the room very cool with it 107 outside.
The downside to this property is the lack of service workers . Their was an extreme lack of pool servers, lounge waiters , and valet workers.
It was annoying to call for your valeted vehicle and no on would even answer the phone . Even the hotels operator did not answer .
This occurred on two separate days.
Each time we had to walk down and find 2-3 people in the valet booth talking to each other instead of answering the phone and getting the car .
Next time we are going back to the JW Camelback where the service is far superior