JW Marriott Phoenix Desert Ridge Resort & Spa
What We Love
- Seven restaurants, ranging from a casual wine bar to an Asian fusion option
- Fitness fanatics will love the range of classes available, from mat pilates to tai chi
- Kids will be entertained for hours with four acres of swimming pools and a Lazy River with water slide and whirlpools
What To Know
- There’s a resort fee of $25 per room per night
- WiFi is free in the lobby and lounge
- One-on-one personal trainers are available for an extra charge
- Breakfasts are not included in the rate, and start from $17
- Golf Course
- Kids Club
- Parking On Site
- Room Service
With its gorgeous desert setting and wealth of fresh air activities, this mammoth, 900-room family-friendly resort is aimed at golf and wellness enthusiasts. Enjoy two 18-hole championship golf courses designed by Arnold Palmer and Nick Faldo, or spend the entire day at the spa, with its Southwest-centric treatments like mesquite clay wraps and turquoise blue sage body rituals. Those with heartier appetites can restaurant-hop between the resort’s seven dining experiences, sampling everything from North Italian comfort food to Hawaiian-Asian cuisine at Roy’s.
In the Area
Even those who don’t count themselves as music aficionados will be wowed by the show-stopping Musical Instrument Museum, or MIM, a fascinating and well-curated journey through the history of music, with a collection that includes instruments from music icons like John Lennon and Elvis Presley. See one of the world’s greatest wonders from a great height on a helicopter tour of the Grand Canyon, many of which depart from Phoenix. Then come back to earth – deliciously – at Kona Grill, a fun Phoenix standby dishing up everything from fresh sushi to flatbreads with fancy toppings like brie, figs, and red onion jam.
How to Get There
Although a JW, found this to be more along standards of a Marriott. Rooms basic and comfortable. Lobby is large and loud. Bar is small and not very comfortable. Many restaurants available and good menu options. Conference facilities are very large. Gym is good but no locker rooms. Pool areas are nice.
This is our tenth year visiting this resort. I am a gold and husband a lifetime platinum member. We specifically called beforehand to say we had reserved two rooms and they needed to be connected, one with king for us and one with double beds for the kids. This was also what we reserved online at the hotel website and paid a separate fee to upgrade the rooms. We have done this every time without a problem. This time we were given two rooms not near each other and two of the worst rooms we have ever stayed in for ten years. Kids room had dirty linens and overlooked a rooftop which did not seem worth paying an upgrade fee, it was a downgrade room as far as I was concerned. And our room overlooked parking. Considering how large this resort is and our status as members we were disappointed since most Marriotts give us very nice rooms due to our loyalty. After seeing these rooms we called down and said this arrangement was unacceptable and it took well over an hour to straighten it out and get new rooms. We were happy with the new rooms thus the 4 stars.
Also we encountered one particularly difficult and argumentative waiter in the Stone Grill restaurant one morning which really spoiled our experience. But all the other waiters were excellent for every other meals, drinks, appetizers that we encountered including the pool area. But this odd guy out was a real doozie.
What a beautiful resort. The gardens, the pools, the rooms, the views and overall facilities. Staff is very friendly and helpful, welcoming and accommodating. I was attending a 3-day conference at the hotel, and all facilities and services were just perfect, including the free wifi. The special evening events where really special and well organized. Had a good time. Glad I was able to stay at this beautiful resort.
The JW Marriott Desert Ridge has options for every age group. The 'Family Escape' has activities for kids, lots of grassy areas with play space, adult pools, warm lazy river, bikes, golf, and hiking. You can be as busy as you want to be!
This property was beautiful. The staff was efficient and welcoming. We chose the valet option and they were always prompt bringing our car around. The rooms are nice and comfortable. The huge pool area and choices were fun. Poolside service was good.
We did have to block the light coming in from under the door because of all the space (the door didn't fit properly)
But never, ever have I had to have a bed stripped because of dirty bedding.
The first night there was a smell that kept us searching and waking us, but we could not find the source I thought it was the pillows so I took them off the bed. In the morning we discovered the smell was coming from the bedding. We peeled back the comforter and sheets to expose the featherbed topper - it reeked of mildew and dust/dirt. It was disgusting!!! Our pjs - even our skin smelled ugh I called the front desk and asked for them to please change all the bedding while we were gone.
The bedding was changed but no one even acknowledged that it happened? Unacceptable to ever have dirty bedding anywhere, but once it happened there should have been an apology. The second night was fine.
I stay at Marriotts often and this won't change, but this stay was a disappointment.