Arizona Biltmore, A Waldorf Astoria Resort
What We Love
- The history; guests have included sitting presidents and Hollywood's elite
- Frank Lloyd Wright–inspired architecture, decor and even cuisine
- The original Tequila Sunrise was mixed here
- Afternoon tea served in the Lobby Tea Court
- Family-friendly, especially during spring break and summer season
What To Know
- A nightly resort fee of $28 will be collected upon checkout from Jetsetter
- Free WiFi is available in the lobby, pool area and Ocatilla lounge only
- Additional fees for some activities
- It can be a long walk between guestrooms and the main buildings
- Pets are permitted with a $100 deposit ($50 of that is refundable)
- Check in is at 4 p.m.
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
Located in Phoenix (Camelback East), Arizona Biltmore, A Waldorf Astoria Resort is minutes from Carnival of Illusion and Wrigley Mansion. This 4.5-star resort is within close proximity of Arizona Biltmore Country Club and Biltmore Fashion Park.
Make yourself at home in one of the 736 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Wired and wireless Internet access is complimentary, while video-game consoles and cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and supervised childcare/activities.
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Planning an event in Phoenix? This resort has facilities measuring 100,000 square feet (9290 square meters), including a conference center. Self parking (subject to charges) is available onsite.
How to Get There
We booked an extended stay for my husband's conference. The idea was that we would enjoy the beautiful hotel and spa, and I would book a private poolside cabana like in the promotional photos, and hang out there while he was in his meetings. What we got was a property with two major construction zones, noise, bad service, small pools with limited sun access and little kids running around, mediocre food, and generally a big disappointment. At least the employer was paying for most of our stay. The last two nights of our trip I had booked at Sanctuary on Camelback Mountain (only because the Biltmore said they had no vacancy at the end of our conference to stay on), and as it turned out, we could hardly wait to get out of there and over to the Sanctuary.
We arrived on Saturday night and met with the standard check-in agent. During the conversation she casually mentioned that our conference had "arranged for a $10 daily credit due to ongoing property enhancements." Being able to translate hotel-speak into plain English, I directly asked whether that meant there was construction going on on the property, She said that, yes, in fact, there was construction. So I asked whether there was a lot of noise. She said that the construction does not occur on the weekends. Translation: yes, there is incessant noise all day on every weekday. I then asked about the pool and she said there were five pools on the property. She did not mention that the large, main pool (the one with private cabanas) is one of the big construction sites and, therefore, is not available.
So we checked into our room in the garden section. The room was ok but the bed was small, just a queen. No tub in the room, just a shower. Spider webs in bathroom window well. We had several problems with the room, including: coffee maker flooded and didn't make coffee toward the end of our stay; smoke detector cover crashed to the bathroom tile floor in the night, scaring the heck out of sound sleep; no daily housekeeping service until between 3 and 4 in the afternoon any day we were there. So we would be gone all day, and then go back to the room only to find it had not been refreshed, plus the housekeeper needed to be in there when we were ready to relax in the room. Also, the entire time we were there, nobody came to replenish our refrigerator drinks even one time.
The night before we were departing, I called the manager (David) to report the problems cited above. I also asked for late check-out the next day, which he granted for 3 p.m. as a way to compensate for our room problems. We also agreed that someone should be sent to replace the coffee maker, drinks in the refrigerator, and fix the smoke detector that evening at 6 p.m. when we would be out of the room for a dinner meeting. The coffee maker was replaced, but that was the only item that was taken care of.
The day we checked out, suddenly service was all over the place. At around noon, when I was back in the room after sunbathing, someone started to open the door, which did not open because I had the bar lock set. I opened the door and it was the drink guy, asking wasn't I checking out. Apparently he had not been told that we had a late check out. Don't know why he was johnny on the spot to check our drinks when he thought we'd already be gone when he didn 't bother to do so while we were guests and actually needed some replenlishments. About 20 minutes later, the door again was being opened by someone on the outside, this time it was a housekeeping manager, asking me wasn't I checking out. Again, she had not apparently been told we had late check out. But it sure would have been nice if we could have had housekeeping during our stay at the time she arrived--early afternoon--instead of being last on the list every day.
The food was expensive and nothing beyond basic hotel food.
Let me describe the pool situation. First of all, despite having multiple pools, there was no pool with adults-only restriction. So no matter which pool we tried, there were little kids running around and yelling. Second, the pools that are open are not very large, and are situated in courtyards between hotel buildings. This means that there is limited sun available because of the proximity of the buildings, i.e. the pools are not in an open space where the sun shines all day. Third, the pool chairs are all crammed together around the pools. Because I have bad knees, I had to find a chair on the end of a row in order to be able to get into a chair from the side. And with the close proximity of all chairs, there was constant noise from people blabbing on their cell phones. (As a contrast, Sanctuary bans cell phones at their pool.) Service at the pools was slow, with the workers having to trek back to a kitchen far away to retrieve food and I saw one woman leave in a huff after waiting over a half-hour for her lunch that never arrived, because she had to get to her next meeting.
Here's another problem with the pool situation. Workers were out there one morning to cut the dead palm fronds off the palm trees, with a very long pole with a saw on the end. Very close to where I was sitting in a chaise lounge. Not sure why they didn't do this while nobody was at the pool--I moved as a precaution. Also, the whirlpool was not working at the pool and a crew was there trying to figure out how to fix it but it was not operational during our stay.
How about the lovely grounds? The formal garden near our room was pretty. However, the rest of the grounds really were not because everywhere we went, we were walled in with temporary barriers to conceal the construction zones. If you look at the map of the property, there are two huge black zones where the construction is taking place. I would say that's nearly fifty percent of the property that is blocked off.
The noise from construction was relentless all day every week day we were there. They were using equipment that sounded like it was pounding up concrete and it was very loud and annoying.
I am a HHonors member and loyal to Hilton, with nearly 300k points from previous stays. This is the worst stay I have ever had at a Hilton. A c ouple of cab drivers told us that "the Biltmore is not what it used to be." How true.
If you want a peaceful vacation in the sun that you are paying for, do not book at the Arizona Biltmore.
Nearly six months ago, a group of long-time friends (30+ years) planned a long weekend getaway to the Biltmore. We chose this location based on previous visits. We were particularly looking forward to the large pool, beautiful grounds and spa.
The bad news -- upon checking in we learned the largest pool and spa was under renovation and there is significant construction happening on property. This was incredibly disappointing. There was no mention of construction on the web site or in any email correspondence. Had this information been provided we likely would have booked elsewhere.
The good news -- the manager was very apologetic when we brought forth our complaints and went above and beyond to try to compensate. His efforts were greatly appreciated but in the end, we did not have the pool/spa weekend we anticipated.
This was a matter of the corporation failing to properly communicate to potential guests and misrepresenting the resort.
When looking at the property, be sure to ask about construction and amenity availability. I'm sure the renovations will be wonderful when they are complete - predicted timing is Spring 2020.
It had been several years since i stayed here and i was looking forward to returning.
The staff is very freindly and helpful.
The resort is amazing and the grounds are beautiful.
My room was very clean and the bed was comrfortable.
There was not a lot of noise from the hall or other rooms.
The only issue I had was with the gas firepit outside my room. I tried to light it for 2 days before I asked the front desk what i was doing wrong. They told me that someone from the hotel has to lihgt the firepit. It would have been nice if there was a note on the firepit instead of lighting instructions. WHy have instructions if they dont work??? Maybe a note somewhere in the room????
I hope to return to this hotel soon!!!!