4.5
Very Good 2709 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The history; guests have included sitting presidents and Hollywood's elite
  • Frank Lloyd Wright–inspired architecture, decor and even cuisine
  • The original Tequila Sunrise was mixed here
  • Afternoon tea served in the Lobby Tea Court
  • Family-friendly, especially during spring break and summer season

What To Know

  • A nightly resort fee of $28 will be collected upon checkout from Jetsetter
  • Free WiFi is available in the lobby, pool area and Ocatilla lounge only
  • Additional fees for some activities
  • It can be a long walk between guestrooms and the main buildings
  • Pets are permitted with a $100 deposit ($50 of that is refundable)
  • Check in is at 4 p.m.

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby living room home restaurant

Overview

The Review

Located in Phoenix (Camelback East), Arizona Biltmore, A Waldorf Astoria Resort is minutes from Carnival of Illusion and Wrigley Mansion. This 4.5-star resort is within close proximity of Arizona Biltmore Country Club and Biltmore Fashion Park.

Make yourself at home in one of the 736 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Wired and wireless Internet access is complimentary, while video-game consoles and cable programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools. This resort also features complimentary wireless Internet access, concierge services, and supervised childcare/activities.

Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Planning an event in Phoenix? This resort has facilities measuring 100,000 square feet (9290 square meters), including a conference center. Self parking (subject to charges) is available onsite.

How to Get There

Arizona Biltmore, A Waldorf Astoria Resort
2400 E Missouri Avenue
Phoenix, AZ 85016 United States

Reviews

4.5 Very Good 2709 Reviews
Saddened by such a poor experience
Reviewed 5 days ago

I have only submitted generally favorable reviews on Trip Advisor, but I feel strongly that this high priced resort has some work to do. The grounds are lovely, location is terrific, and the history of the resort is profound. I stayed in a nice quiet room with a balcony for 4 nights with my sister and Chris B at the front desk is outstanding. After that, it was all downhill and the trend was poor, poor communication. Our room had no shampoo and we had to call twice and wait for an hour to get it. We ate outside, the waitress gave our food to someone else and dropped off stone cold food. We had to again ask the front desk to intervene. The hotel dropped off an eye cleaner pad, I asked for another, and we had to ask 3 times for one item. Lastly, the front desk said a manager would contact me and I am still waiting.

We were the clients all resorts want: we ate every meal but one there, shopped at all of the stores and used numerous spa services. Yet, the experience was so disappointing I could never recommend this resort, especially with all of the other local choices. I hope you can improve your service and focus on communication.

Amazing stay!
Reviewed 1 week ago

I really debated about where to stay on our recent trip to Scottsdale, as there are so many great places. We decided to choose the Biltmore Ocatilla level, and it was definitely the right choice for us! The grounds were absolutely beautiful, the staff was incredible, and the rooms were lovely and spacious. We especially loved Susan and Roberta in the Ocatilla lounge - so helpful and friendly! They really added to the quality of our stay. About halfway through our stay, we decided we'd like to see what it was like in one of the little cottages (instead of a regular room) and Michael W at the front desk made this change for us, no problem! It is probably more of what you'd call a "traditional" property in the sense that it's not modern or sleek like some of the newer places because it's done in the style of Frank Lloyd Wright - but all the areas we saw were updated, tasteful, and elegant. Location is great too, but be aware that it's about 15 min or so by car to Old Town where a lot of the restaurants are located. All in all, we loved it! We will definitely be back next time we're in Scottsdale.

Exceptional
Reviewed 1 week ago

I've been staying here at least a couple times every year since 1988. It's never been better. The Paradise Wing room 2401 has exceptional flower/architectural/mountain views as you read in the sunshine on the balcony. Bravo Biltmore. Albert (and Frank) would be proud.

Close to Perfection
Reviewed 2 weeks ago

Spectacular complex of buildings. A terrific mix of comfortable indoor and outdoor settings. Beauty everywhere - man made, and God made.

Many great spots for outstanding food or a drink.

Room was very comfortable. Housekeeping could improve a bit. Found foreign items on the floor both days.

Would happily stay again on a future trip.

Beautiful Frank Lloyd Wright Inspired Hotel, Well Maintained
Reviewed 2 weeks ago

Stayed at this hotel at the beginning of May for a work function. Because I was there for a work function, I took limited advantage of all the amenities this hotel has to offer - after sitting through a conference all day for several days, I was usually eager to get back to the room to rest - but I enjoyed walking the impeccably maintained grounds in the cooler early evening hours.The grounds are beautiful and groundskeepers work on them daily.

I had a cottage room and it was clean, cool, quiet and provided an increased feeling of privacy vs staying in one of the larger wings Each cottage has 5 rooms I believe, and each room is accessed through it's own exterior door. There were a few small things that were somewhat dated (the windows could be opened with a simpler/older latch and the design did not lend to the use of a screen, the electrical outlets were well used), but considering that this hotel was built in 1929, it is incredibly well maintained and still felt luxurious. It appeared that a second duvet had been placed under the flat sheet on the bed to make it appear more like a pillow-top mattress, but it was comfortable and the linens were soft.

I did quite a bit of walking as the self parking garage was a bit away from the central grounds, there are multiple wings, gardens, and pools as well as several large conference centers/ballrooms sprawled across 39 acres and the paved pathways are somewhat winding, so I was happy it was still "cool" in Phoenix and I had comfortable shoes.

The staff were always pleasant and happy to provide any help - one gentleman stopped in his tracks, hopping off of a bike to answer a question I had when walking from my room to the lobby.

Overall, it was a wonderful stay - I would love to come back for a personal leisure stay.