94%
Members Recommend
4.5
Very Good 2123 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The lovely mountain and desert views around nearly every turn
  • Spa Suites, with floor-to-ceiling windows, private patios and outdoor tubs
  • The in-room herbal bath, a blend of Thai herbs and sea salts
  • A spa with classes that focus on wellness
  • The newly refurbished restaurant and two bars, all with views of the stunning Arizona scenery

What To Know

  • The infinity pool is adults-only Friday-Sunday from June 6th to September 1st
  • Arizona’s dry heat is famous — drink lots of water
  • Downtown Scottsdale is about 10 minutes away
  • The resort has a tennis facility and a fitness center; golf is available off property
  • An $30 (plus tax) per night resort fee will be collected upon purchase by Jetsetter; it covers amenities such as valet parking and WiFi

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

When you stay at Sanctuary on Camelback Mountain Resort and Spa in Paradise Valley, you’ll be next to a golf course and convenient to Camelback Mountain and Shemer Art Center. This 5-star resort is within close proximity of Scottsdale Fashion Square and Scottsdale Waterfront.

Make yourself at home in one of the 105 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Frette Italian sheets. Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Satisfy your appetite at the resort’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Paradise Valley? This resort has 3200 square feet (297 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.

How to Get There

Sanctuary on Camelback Mountain Resort and Spa
5700 E McDonald Drive
Paradise Valley, AZ 85253 United States

Reviews

4.5 Very Good 2123 Reviews
Beautiful setting, Great accommodations
Reviewed 1 day ago

Overall, beautiful setting with incredible views. Staff in general extremely attentive and professional. Rooms are modern and beautiful. Grounds are exceptional.Infinity pool awkward and overlooks the roof of the spa. Spa facilities were good not great and steam room functioned erratically. Lunch at Elements was a disappointing meal. Not certain I would return. Many other resorts in the area and might try a different one when I return

The good and the bad
Reviewed 5 days ago

Stayed here for a week. Stayed in a Villa. Dropped over $6,000. Ate in the restaurant daily (every meal at least $80 for two).
Last day (6.21) our plane was slightly delayed and front desk person told us no on an extra hour for checkout. Really? Like that would make a difference? “Oh yes, that’s a problem as we’re fully booked tonight”. Great way to handle someone who spent a lot for a week there.

They said go to the pool for an hour. Hardly anyone at pool. Went to pool to burn the last hour. OMG, no sign or anything so we sat in one of their small cabanas only to be chased out 5 minutes later for not paying $100+ for a half day. We only needed an hour. Sat under an umbrella instead. Approached 5 times in 20 minutes asking if we wanted to order food. Overkill.

Look, this place is very nice, the concierge, restaurant staff and bell desk were all great. Front desk needs work. Smiles, flexibility for guests dropping thousands is a good start.

GM - pay attention - Great lesson in customer service - how to turn a very nice week long stay sour in an only hour.
Staff meeting recommended.....

Third time a charm
Reviewed 6 days ago

This was our third trip to Sanctuary, the last two of which were extra special as last year was our honeymoon and this year was a joint first anniversary and 50th birthday celebration. Sanctuary has just sort of evolved as our...well...sanctuary. They did not disappoint. We received a lovely celebratory card with cookies and champagne in our room our first night.

Once again we reserved a Camelback Suite and were thrilled at our location within the grounds - perfect views of the mountains and close to the satellite pool. For the life of me I don't know why people turn their noses up at the satellite pool. In our experience it's always been our own little private paradise and perfect for a late-evening cooldown on a warm day.

The staff were friendly and accommodating, although we didn't seem to have the same experience as others who received text check-ins throughout their stay. Maybe that's for first-timers? A hiccup or two with the in-room dining delivery extending well past the estimated delivery times was the only blemish, and even that wasn't a huge deal (although they did take our leftover birthday cookies with the breakfast dishes - EPIC sadness).

Once again the pool staff did not disappoint. I missed seeing some familiar faces, but Wyatt, Yeager and Anna took great care of us - even when the temperature soared to 111 degrees a few days. Anna, in particular, remembered our names, our activities, and always checked in with us the next day to see how things went. It's a nice touch. We seemed to hit the resort during a slow period, which is fine by me as we seemed to have more of it to ourselves!

Food at Jade and elements was spot on, as always. So was the spa. Have always wanted to try acupuncture and had an 'acu-sage' with Patrick that was very relaxing.

I think what I like best about this resort is that everyone receives the same rock star treatment. This place is spendy and these trips are splurges for us, but we're not wealthy people. We don't order the most expensive entrees or bottles of wine and our Hyundai rental car seemed strangely out of place with the Range Rovers, Masserati's, BMWs, Teslas and the like,. But no one - not one single person - treats us differently than any other guest. That is quality guest service and is very much appreciated.

Until next time...

DO NOT HESITATE. BOOK IT.
Reviewed 6 days ago

We had a 3 night stay in June. My only regret is that I did not make the reservation for a week. It was exactly what we needed. A stay at the Sanctuary was kinda like a bucket list item for me and it by far exceeded my expectations. Our casita was lovely. The Onyx, number 10. We had in room dining. The food was delicious and it was just like being in the restaurant, in my opinion, except for the view :) The views are beautiful, the landscaping is pristine and there is so much to look at. A feast for the eyes. This may sound hokey, but it was like being on "Fantasy Island". The staff is very accommodating. From the Concierege and the front desk to the bartenders and servers, the pool guys and gals, housekeeping, room service, valet's. Everyone was so hospitable and helpful. If you are contemplating a stay at the Sanctuary, DO NOT HESITATE. Run, don't walk, straight away to Sanctuary at Camelback Mountain. I'm sure you will have the same experience as we did. If you don't, there is probably something wrong with you, because I really can't say a bad thing about the place.

Thank you Sanctuary for giving me exactly what I wanted and needed. We will be back ASAP.

Sincerely,

Catherine.

Fun, relaxing, quiet spa day with friends
Reviewed 7 days ago

Wanted to have a nice relaxing spa/relaxation day with two close friends so we each purchased a 60 min facial which also allowed for use of all the spa amenities for the day including the outdoor pool.

The facial was awesome. Very relaxing! My aesthetician was very knowledgeable and anytime I had a question about what she was doing/using, she seemed to answer before I could even ask the question. Highly recommended.

After our facials, we enjoyed the other amenities including the outdoor infinity pool over looking the nearby mountains. While there were a decent amount of people, everyone was quiet and respectful. It was nothing like you'd experience at some huge resort with people shouting and kids screaming. This resort is 18 years and older which is one of the reasons we chose Sanctuary. The pool staff were very attentive and were quick to get us chairs/towels as well as drinks.

Overall, it was a great, relaxing day spent with great friends in a very nice atmosphere. Highly recommended.