Phoenix Mesa Marriott
- Parking On Site
Phoenix Mesa Marriott is in the heart of Mesa, walking distance from Mesa Convention Center and Mesa Amphitheatre. This hotel is within close proximity of Arizona Museum of Natural History and Mesa Arts Center.
Make yourself at home in one of the 274 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Spa, Wellness & Premium Amenities
Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Mesa? This hotel has 56000 square feet (5040 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
How to Get There
They have done some nice updates to the room since I was here last year and made the rooms much nicer. I will say, there are still some things that they didn’t update like the windows along the walkways, the doors on the exterior and the HVAC and showers in the rooms.
Upon check in, the customer service rep notified me that I would need to call engineering to have them come into the room to switch out HVAC from heat to AC. I’ve never had that happen in any hotel I’ve stayed at. He ended up having to open up a panel in the bathroom ceiling to switch it from heat to AC. That system MUST be older. That’s a bit frustrating if you like to toggle between heat and AC throughout the day as they would need to continue coming back to adjust it. It’s also pretty loud once it kicks on. There was some sort of a rattle going on.
The shower stall also needed some updating. I found that the water tends to pool in the middle and you can clearly see it’s an older tub.
One other thing I noticed is that the hallway to our room was a bit uneven by the ice machine so you have to be careful especially if you are unsteady on your feet.
I do wish they had better parking right next to the hotel.
Even with all of that said, I will probably stay here again next year as it’s so close to Hohokam Park.
Well.....when you're expecting the club room and you get the pantry! Not really a business hotel but not sure what it is. The pantry has junk in it compared to the Club room or Concierge level that most Platinum Elite member are used too. Ok they changed their rewards program name....BONVOY! Whatever. Rooms are updated and not bad. Really the pantry is a joke...no hot food. Goodbye!
Repurposed Marriott; some updated decor on older property. Bathroom definitely showed its age. Tub chipped, scratched. Tubs elevated above floor level to allow for plumbing made it challenging to step in/out, even with grab bar. Aircon fan sounded like a 737 on takeoff when operating. Choice between quiet room or temperature control.
Food service in adjacent restaurant O.K. when there were few guests, but there was a large group staying over weekend. Only 2 staffers were on duty, and they were overwhelmed! We gave up on being seated or served and walked out as breakfast would have been delayed until lunchtime. Food service in lobby bar also very limited as to service times and menu. Closest option: sports bar across street!
Was very disappointed with 'pantry' set up as had enjoyed 12th floor lounge on several previous stays.
Overall: fresh decor slapped on aging property with limited services. Staff friendly, but does not completely cover for physical plant challenges. Associated breakfast restaurant service falls apart when more then a few guests are present. Convienant for convention center, but not worth going out of your way.
Having stayed at the property when it was a Marriott I booked it for my January holiday, around Otcober I received an email saying that it was now a renovated Delta Hotel and confirming my reservation stood as booked. Having elite status I was concerned when I discovered Delta Hotels don't have lounges and instead have what is termed a "Pantry". The location for my needs was such that I decided to give it a go and experience Delta Hotels for the first time.
Check in was great, I was allocated a room on the 12th floor and the Pantry was explained to me. The hotel following renovation is definately an improvement.
However, on my first visit to the Pantry I found some very old oranges in the bottom of the fridge, I took one down to reception and made them aware so something could be done about it, I was thanked and assured someone would deal and the next visit all the oranges had been removed.
Unfortunately the weekend I was there a huge convention was on and when I returned to the hotel in evening I couldn't find anywhere to park in the hotel lot. I went into reception and asked where do I park? The two chaps on reception tried to help and suggested I look around the area and did mention a multi storey garage, but they didn't have a map to show me where it was. I was lucky as I left the hotel to look for a car parking space one became free opposite the hotel. In a strange town and at night the last thing I want to be doing is driving around looking for somewhere to park.
Back to my room and to bed, only to be woken at 11.30pm by the fire alarm. Like another reviewer I encountered the disabled gentleman on the fire escape stairs. Eventually exiting the building I was surprised there were no fire engines, flashing lights etc. In fact there was a distinct lack of anybody, no hotel staff directing people to assembly areas or anything so I sat for a while on the bench outside the main door looking in at the bar and reception area full of people carrying on as normal. I gave it 10 minutes or so and then went into reception and enquired if it was safe to return, I was told yes, unfortunately someone had been smoking in their room and set of the alarm.
I believe in giving feedback directly to the hotel so that they can do something about it before reading reviews online, so the following morning I went down to reception and asked to speak to the duty manager. At this point I was not at all happy and was thinking seriously of moving to another hotel. I spoke to a lady supervisor called Andriana and explained to her the events of the night before and that in my opinion their Fire Evacuation Process was seriously flawed. She apolgised, as did the receptionist the night before, but as I said to her a 12 storey building should have an effective process for dealing with fire alarms real or not. Andriana also noted the two other issues, especially parking when the hotel is full, it turned out the multi storey garage was closer than parts of the hotel parking lot to the main entrance.
I was very happy with the way Andriana took on my issues and the way she resolved it to my total satisfaction, I felt she dealt with what could have been a very difficult set of circumstances extremely well and as a result I decided to stay the remainder of my holiday as planned.
The renovations have lifted this hotel and the room was excellent, housekeeping was very good on all the days I was there, in fact all the staff I encountered were friendly. The room has a safe, large TV with in my opinion plenty of channels, king bed and sofa. The bathroom was good and the shower strong enough for me. I ate breakfast in the restaurant and it was very good, again the staff here were friendly and efficient, the food was nice and tasty.
Would I reccommend this hotel, yes if you are not an elite member, the Pantry I'm afraid is a no no for me in future, the choice on offer is less than you get at say a Fairfield Inn (nothing against Fairfield Inn's of course they are very good) but just trying to show the level here, at what is after all a full service hotel.
Although my overall rating is average if there had been a good option I would have selected that, not a very good but in my opinion above average; so good it would have been.
I feel like when you come to a convention and stay at a hotel connected you expect a few things to make your stay more enjoyable. Several rooms had to call maintenance several times to fix air conditioning that ran consistently and froze us out. The small bar area in the lobby, serves some food, bar is supposed to open at 11am. Too small of an area to seat many people. They have coffee in the lobby, no coffee cart, coffee was usually empty in the morning. The restaurant is in the hotel but only serves breakfast. The common complaint I heard is, no separate bar, not a evening restaurant and not coffee cart with some morning pastries or bagels for something to grab and go. Hotel is about 160.00 a night.