4.0
Very Good 396 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at CopperWynd Resort and Club in Fountain Hills, you’ll be next to a golf course and close to SunRidge Canyon Golf Club and Eagle Mountain Golf Course. This 4-star resort is within close proximity of Mayo Clinic Scottsdale and Fountain Hills Fountain.

Rooms

Make yourself at home in one of the 32 air-conditioned rooms featuring fireplaces and LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Satisfy your appetite at the resort’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Snacks are also available at a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Fountain Hills? This resort has 1000 square feet (93 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.

How to Get There

CopperWynd Resort and Club
13225 North Eagle Ridge Drive
Fountain Hills, AZ 85268 United States

Reviews

4.0 Very Good 396 Reviews
DEFINATELY NOT A RESORT
Reviewed 7 days ago

Day 1 (Fri) – Light bulb on balcony out; pillows are inadequate and looked about 5 years old, required asking for two additional pillows. Sheets looked old/dingy and were very thin. The chairs in the room had dark stains on them from years of use.

Day 2 (Sat) – Told the front desk that the room was available for cleaning and maintenance (light bulb and shower head) around 11 am. Returned to room at 4 pm and while the maintenance was done, the room was still not serviced. Called down to have it serviced. Returned to room later and found only trash was removed and a few towels left (no tissues).

Day 3 (Sun) – Returned to room later in the day and had to ask for towels to be brought up (no wash cloths and only 2 towels left).

Day 4 (Mon) - Left list with front desk about needing TP (no spare either in room); no tissues; floor still had not been swept from prior guests as their new clothing tags were still on the floor.

Day 5 (Tues) – Night before checkout – the sheets were finally changed (first time all week and the day before we left).

Day 6 (Wed) – checked out – no one asked how our stay was…..

Amenities: The hotel charges a hefty $30/day “resort” fee, yet it lacks much of any resort amenities. No golf course (they recommend others in the area); shared parking, pool; hot tub and work out facilities with locals who have joined their “membership”. The local men/women at the club were always checking out who was new there at their “club”. Hot tub and pools always seem to be used by their “local” club members (not hotel guests).

Lobby: The lobby and restaurant area had partially painted ceilings (like someone did not know how to color match the existing paint). You could not see this at night but during the day you could see the mis-matching. The outdoor fireplaces were never lit unless requested. The tissues and TP in the lobby bathrooms were much nicer than in the rooms.

Parking: minimal parking and always filed with ‘locals’ that joined the hotels club membership to workout/daily yoga (about 40 spots at most). One day we had someone pour out their coffee next to and on to our car and then threw their coffee cup under our car – very classy.

Resort: By definition, this is not a resort. A resort is a self-contained establishment that provides most of a vacationers needs/wants (food, drink, lodging, sports, entertainment, shopping, etc.). With 1 restaurant, no shopping, no sports (except 1 old tennis court they are demolishing) and 1-2 pools (1 was out of commission periodically while we were there). This is not a resort. We had to travel into Scottsdale daily to eat and do anything.

Restaurant food: Food was sub-par (dried out Frittata; onions in it were al dente and sauce had too much cumin). The rice/bean bowl was not an integrated dish. Coffee at $3 (or $3.5) in the restaurant but free in the work out area. Coffee in both places was not great. I would expect some type of gourmet coffees (and options) at a “resort”. Needless to say, if breakfast can’t be done right, lunch and dinner would probably be worse, so we did not get past breakfast. Even their bar closed at 10 pm on a Friday night.
Rooms:
 Tissues and TP (and the sheets) were all very abrasive.
 The shower, for being at a resort only dribbled out water (even after their maintenance came and “fixed” it). The shower stall was barely large enough to turn around. My husband kept bumping his elbows on the walls and I could not shave because you could not bend over in the shower. The shower walls were slimy from soap scum. I do not know how the shower could be cleaned properly with the lack of water flow in the shower and no hand held to wash down the walls.
 The doors to the rooms would only shut if slammed (and this was not just our room as we could tell by the sounds of slamming doors).
 There was a refrigerator in the room but even on full (coldest temperature), it barely even took the chill off of anything in it.
 Six hangers (some broken) for 2 people for 6 days (not enough hangers, especially for a “resort”)
 The lighting in the room was terrible. Very dim and yellow in the room and bathroom. The bathroom had a couple of lights over the sink but they were on the sink bowl. No way one could shave or put make-up on in that bathroom. I spent every morning putting my make-up on outside on the balcony. The grout was cracked and dirty in the bathroom and shower.

In summary, very old hotel (in need of a deep cleaning and restoration). Carpets and rooms were suffering from neglect. Towels feel like floor mats and lack any type of absorption (waxy). Lack of cleaning makes you wonder if the sheets get changed in between guests. The pillows were so old (feather?) they caused my husband and I to have sinus issues each night/morning. The staff seemed very friendly and willing to help but this hotel “resort” needs some serious attention. I would certainly take the word “resort” out of the name and not charge a $30 resort fee! This hotel is WAY OVERPRICED ($330/night) – maybe $75/night type of hotel (not resort). What was disappointing was that with all the room issues that we had, that there was not one apology for what we were experiencing. Not even any type of gesture to make it right (bottle of wine; drink coupon for the restaurant/bar; etc.). It was evident that they just do not care!

Copperwynd – Please do not give me your standard response you put on every one of the negative reviews to come back and visit after the restoration. You did not care about our complaints when we were there, what would you do if we came back? I only wish I would have read the negative reviews in detail as I do not know how you can have an overall 4 star rating). Those that rated you excellent must never travel much and have a lot lower expectations.

Not a “ luxury resort”
Reviewed 1 week ago

From reading some of the other reviews, I agreed and had some of the same concerns. This hotel was not 5 star or luxury at all. It is a very small hotel, so you would think it would be easier for them to manage these concerns people are having, instead of just apologizing. We did not experience any noise concerns as some of the other reviewers did. We did experience the cleanness not being up to where it should and the room being out dated. I wanted very much to be able to give it more than 1, by the time we left but I never was satisfied enough to do so. When we checked in it was pouring. We walked all the way to the room with all of our luggage Once inside I went into the restroom, toilet separated from rest of bathroom. There was pee, sticky on the ground and around the toilet. It reeked. Disgusting !The bathroom was very dark also. Shower and bath tub had hair in them. The stopped on the bath tub didn’t stay down, therefore would not hold water. No point in leaving us bath salts. The view was great and the fire place was also a nice feature. The bed was comfortable, as others have said too. Restaurant was not good. To get to the hot tub and pool it’s a long walk. Coffee was terrible at restaurant. In room coffee was just the single pod machine with packages of creamer and sugar. Not luxury at all. Overall this was a VERY over priced room.

Older, overpriced, urban and noisy (So it's not like a resort to us)
Reviewed 1 month ago

Planned to stay 5 nights but after a few hours tried to leave. After a zero-sleep night we left the next morning as soon as we could find other accommodations. The "resort' hosted a wedding without any consideration for the other guests. They didn't tell us in advance that there would be a live band shaking the entire facility through the night and then the wedding guests would be partying in their rooms until forever. Also there is construction in adjoining lots and the noise, dust and dirt are not pleasant in any way. One more thing - no elevators - you must use the stairs. Other reviews are totally correct - for over $400/night this is a huge disappointment.

Very Unsatisfied
Reviewed 1 month ago

This resort fell short on almost every expectation. With rooms costing $400+ a night a person would expect a higher caliber of service and room quality. Below are some cons and a few pros for this resort.

Cons Room:
- The rooms are very dated. The rooms had old CD player alarm clocks, worn carpet, dated light fixtures and furnishings.
- The restroom was large but the tile was cracking and all of the bathroom vents were full of dust.
- The towels were all very worn. The edges were frayed and some of the towels even had holes in them.
- The rooms had single ply toilet paper and tissue paper.
- The bed sheets were worn and the pillow cases edges were frayed.
- When we arrived there was a half drank bottle of juice sitting on the bar.
- During our three night stay our room was cleaned once.
- When coming back to our room the door was left open by the cleaning staff (luckily nothing was missing).
- There was only one open plug in across the room to plug in a phone charger (unless you unplugged the old CD player alarm clock, which we did).

Pros Room:
- The bed was comfortable
- The view was pretty

Cons Spa:
- The rooms were not sound proof so you could hear any event that was occurring outside.

Pros Spa:
- The staff and massage therapist were amazing.

Cons Restaurant:
- The orders were mixed up a few times
- Would keep getting served warm coffee which tasted old.

Pros Restaurant:
- The food was good (not amazing)

General Issues:
- Be prepared to not have a peaceful night on Friday or Saturday. They host weddings outside of the rooms and we had to attempt to sleep through very loud music and people screaming and partying until midnight. This all occurred just 20 yards away from our room and luckily we were in one of the furthest rooms from the wedding party. There is a very likely chances that you could end up with a wedding partying reception outside of your balcony.

Overall I would not recommend staying here. It seems like the owners are trying to suck all of the money they can from the facility without investing anything back into it.

Please, look for a different resort/spa to stay at if your are going to the Phoenix area.

incredible view, not resort quality
Reviewed 2 months ago

First the good stuff. did I say the view is incredible - it's stunning, and available from every room. The hotel is near lovely hiking trails in the mountains. The staff was uniformly friendly and helpful. Breakfast is served from a menu and the food at the meals we ate here was all good.
The bad: rooms though large are not the suites they claim, and ours, though very pleasant and comfortable was coming apart a bit (plaster flaking in bathroom, open trouble panel that was never closed.) To be fair I was told they are in the middle of a major renovation and expansion so they may be better a year from now.l
My other bathroom complaint is that the shower was very small and left no space for a lady to shave her legs. I finally gave up and did it standing in the bathtub. little things like that make a stay less pleasant.
Another complaint, they played loud pop music in the lobby and restaurant that I found jarring, especially at breakfast When I asked if it could be changed, or turned down I was told they didn't have access to it - this makes no sense!
Also, at these prices cups in the room shouldn't be plastic, throw awayable. no reecycling. didn't replace sugars by coffee machine. little things like that. I guess what I'm saying is it looks nice from the surface, but they cut corners on little things. And it may get better after the renovations, I would give it a second chance for the views alone.
What bothered me most was paying resort prices and fees for what is not a resort. It was problematic for us that there was no room service. There were two nice pools, but no towels by the pools, and no one staffing them. Other than that I can't figure out how they call this a resort. It is a nice small hotel in a stunning location.