Hotel Croc’s Resort and Casino
What We Love
- Daily breakfast is included in the Jetsetter rate
- Beachside setting with huge free-form swimming pool, which has been ranked among Costa Rica’s best
- Croc’s Habitat exhibit houses two actual crocodiles, Paco and Lola
- Guestrooms feature mod cons such as large flat-screen TVs, iPod docks and WiFi, as well as French doors with Juliet balconies with beach or mountain views
- Adacus restaurant serves Mediterranean flavors and preparations of local seafood and produce, including Aegean-style spiced octopus, Greek-grilled mahi-mahi and white marlin carpaccio.
What To Know
- Brand new hotel and casino opened in February 2015
- Free WiFi
- Jaco Beach is a 1.5-hour drive from San Jose and Juan Santamaría International Airport on a new highway
- Part of the resort is condos
- Select suites have glass-encased showers and jetted tubs
- Three restaurants and two bars on-site
- Free WiFi
- Parking On Site
- Room Service
This sparkling new casino resort rises from Jaco Beach’s lovely north end on a choice slice of sand bounded to the north by a lush lagoon and rainforest-covered mountains. Soaring 17 stories, the resort comprises 152 guestrooms, 44 luxury condos, a Las Vegas–style casino, two bars, a spa, and even a disco dubbed Holy Moly. The guestrooms are spacious and sleek, with stone floors, dark wood furnishings and sand hues with pops of color in modern art pieces. Large flat-screen TVs, iPod docks and WiFi will keep you connected — or you can disconnect and throw open the French doors to your Juliet balcony, which has beach or mountain views. The bathrooms are big and bold, with glass-encased rainfall showers and jetted tubs in select suites. In keeping with the swish Vegas vibe, the vast free-form pool is over the top; it ranks among the country’s best, with three hot tubs, a slide and the nearby El Zarpe bar mixing fruity concoctions. Three restaurants have your culinary needs covered; try stylish Adacus for Mediterranean flavors and preparations of local seafood and produce such as Aegean-style spiced octopus, Greek-grilled mahi-mahi and white marlin carpaccio. When it’s time to detox, slide into the Carara Spa for a seashell massage using crushed shells to exfoliate and improve circulation, followed by a blowout in the full-service salon.
In the Area
For a taste of Tico life, stroll south along Jaco Beach and mingle with locals and weekenders, who escape to this stretch of sand from San Jose. There’s something for everybody on this beach, from surfing and volleyball to sunbathing and snorkeling. Check out the tallest waterfalls in Costa Rica at nearby Pura Vida Gardens and Waterfalls. In addition to being a protected nature park, it has a fragrant tropical garden that is a fascinating exhibit of the country’s flora. Croc’s isn’t just a catchy name — the resort is serious about Costa Rica’s crocodiles, and the on-site habitat houses two, Paco and Lola.
How to Get There
This was a very nice, very clean hotel. The specialty restaurants were nice but I found there wasn't much during the day if you wanted to eat. Just the pool side menu that only had 3 or 4 items on it. So I would say the food was average. The pool was really nice. Had great service pool side with all the drinks you would like. The view of the ocean is beautiful but it's just that...a view. You can't swim in the ocean as the currents are too strong. Rooms and beds were nice and comfortable. and you are only a 3min cab ride to Jaco where they have lots of shopping and restaurants. Of note is Lemon Zest restaurant. Without a doubt the BEST food I've ever had. It was on the pricier side but absolutely worth every penny!!! If you go into Jaco this is a must place to stop and eat. Went on a couple excursions and the concierge was very helpful getting us signed up.
It has really nice rooms and common areas, although the service is not that good.
Pool Bar closes at 5pm, and buffet services starts at 6pm until 9:45pm, so if you get hungry after that, sorry for you...
It has NO room services. So it is not possible to order food or snacks. Room mini bar is overpriced.
You cannot take buffet food to the bedroom.
So, for these reasons it becomes really difficult to visit the hotel with infants under 3 years old. I had to beg at the front desk for permission to take some food to my bedroom to feed my 1yr old baby girl, she was really tired and we didn't want to take her downstairs for dinner, fortunately the general manager let us take the food upstairs. He was really nice though, and is the reason I'm giving 2 stars instead of 1.
However, guys, a hotel should not make guests begging for food service.
I came to this resort on a business trip with my newborn baby.
They had assured me on the phone that they have babysitting services.
This is a pricey place to stay but I figured it was worth while since I am travelling with a baby.
At check- in I asked to arrange for babysitting , I was told they will get back to me , obviously no one did. When I asked again I was told they didnt manage to reach the babysitter (?)
when I got into the room the clerk from the front desk called to say he forgot to charge me the resort fee , I should come down to the front desk asap to give him my card!
Once I got back up to the room he called again that he doesnt know what luggage is mine , I need to come down again to identify it!
When I got the room I was mortified to find a dirty room with bugs in the bathroom and no hot water!!
I asked for them to come check why there is no hot water but no one came.
I had to go out to my meeting after a cold shower in a 5 star hotel (!!!!)
I then came back and asked to speak to the manager , they wanted to know why I need a manager because he is busy , I insisted I will wait until he is free, They made me wait by the front desk for 30 minutes until the manager made his appearance!!!!!
The manager was rude, did not apologize for what I was dealing with and sent housekeeping up to see what was wrong.
I told him I wanted to leave , he said since the full amount was charged I can do what I want.
"This is in the "5 star all inclusive hotel :(
We went to Croc's for the casino experience and had a great time.In fact, we went there three nights in a row. It is small compared to Las Vegas but it has the same machines and tables to make it worth the visit. The staff was very friendly and the casino very open and clean. We did not stay in Croc's but it appears to be a very nice place to stay.
Croc's is an all inclusive hotel and you have to pay for their terrible food, you have no choice but I didn't know what the food was like beforehand. We checked in and picked up our blue all inclusive bracelets and I asked what time the buffet would be open. They told us 6 p.m. Neither of us eat a lot but I prefer a buffet where I can have small portions of things I like. If the quality is not good I can choose something else. At 6 we went to eat and we were told that the buffet would not be served that night and maybe not for a couple more days but we could eat at the Mexican restaurant. I was not pleased and went to speak with reception. I was told they did not have enough guests to offer a buffet. I was ready to cut off my bracelet and go to another hotel but they called the manager of the Mexican restaurant, Johan, an extremely nice man and he convinced my wife to stay. We were offered the lunch menu to select our meal but after all Johan's efforts the delicious meal he promised was microwave reheated rice and shredded chicken likely leftover from lunch ( this is not an exaggeration by any means). The accompanying fries were excellent.
The next morning they did serve the buffet which was quite good, but no lunch buffet and no supper buffet. My wife is an optimist and wanted to stay for supper at the Italian restaurant. Another mistake as the Neapolitan chicken was so tough and dry that I'm positive it too was reheated from the lunch menu. There was no buffet the next
morning either but the breakfast in the Italian restaurant was acceptable. The view of the ocean was excellent from our room and most of the staff were very efficient, friendly and a pleasure to meet. Diego, Jason and Raphael were some of those friendly people. However, there is never any reason for a hotel that is trying to make a name for themselves to worry more about the bottom line than they do about customers. We live here in Costa Rica full time but I'm afraid our next trip will be to another hotel and we will eat at off site restaurants.