4.5
Very Good 682 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa in Seven Mile Beach, you’ll be on the beach and minutes from Governor’s Beach, and close to The Strand Shopping Center. This 4-star resort is within close proximity of North Sound Golf Course and Galleria Plaza.

Rooms

Make yourself at home in one of the air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and supervised childcare/activities.

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Seven Mile Beach? This resort has 9000 square feet (836 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

The Westin Grand Cayman Seven Mile Beach Resort & Spa
Seven Mile Beach
Seven Mile Beach, Cayman Islands

Reviews

4.5 Very Good 682 Reviews
Great location and beach...not a huge fan of the service
Reviewed 20 hours ago

The Westin is a nice property with a great private beach on 7 mile. The rooms are nicely sized and I have to say, they have the best cabanas which make it worth the price for an all day rental. The red sail sports located on the Westin beach is where we purchased most of our activities including a visit to Stingray city and Reef snorkeling.
I wasn’t too impressed with the staff and service which were a stark contract to our experience at the Marriott, Ritz and the Kimpton. I hope now that Starwood has been acquired by the Marriott, they will bring about the changes needed as this is a nice property and one can truly enhance the experience with the service to match it.

Nice but not special
Reviewed 1 day ago

Pleasant stay, but nothing that really distinguished itself. On one of the days when we were hardly in our room during the day, we had to request housekeeping services in the late afternoon because it still was not clean. There were never enough dry covers for the chairs at the pool, and the attendants could have cared less. More children than what we remembered during our stay at the Ritz during a similar time frame.

10 Year Wedding Anniversary Trip
Reviewed 2 days ago

The Westin was fabulous. Candancy went above and beyond to help with room arrangements. We were always able to find beach chairs. Employees were friendly.

We mostly ate off site, but did have a few lunches on the beach. Fish tacos are great. The restaurants across the street (Eats and Yoshi) had great food with some of the cheapest prices in West Bay.

I would highly recommend staying here.

A mixed experience with a side of ants
Reviewed 2 days ago

We spent nearly a week here at the tail end of August before school started for the kids. An overall mixed experience at the Westin.

Pros:
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- The beach is wonderful. The access from the hotel to beach could not be easier or simpler. Walk past the pool and there's the beach. The beach itself is one of the nicest we've ever been to, on par with Grace Bay in the Turks and Caicos. Soft white sand and shallow for quite a ways out.
- Water sports personnel from Red Sail Sports were friendly and helpful. We took some kayaks outs as our kids like to sea kayak.
- Shops and coffee shop were nice. Coffee shop did not have espresso for the first 3 days of our stay, since apparently there's only one guy who fixes the machines and he was on vacation. But the pastries were good and they had a good selection of other snacks and drinks.

Neutral:
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- Food was ok. Basic resort food. We ate at the breakfast buffet, Tortuga grill, and room service. Nothing stood out as particularly good or bad. Yoshi Sushi and the Sunset Grill across the street were our preferred dinner options. And Peachtree frozen yogurt.
- Staff were generally polite, but not particularly friendly or helpful. Definitely did not compare to the super friendly staff at places like the Four Seasons Hualalai or Rosewood Tucker's Point Bermuda.

Cons:
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- Rooms were very generic. They could have just as easily been rooms at a Westin in any city in the US, except for some really minor "aquatic" touches. Don't expect to be wowed by the room.
- Housekeeping needs to do a MUCH better job. There were stains on the furniture, tables, and carpet from previous guests. Very obvious ones.
- Ants! It's a bit of a saga, so I'll describe our ant adventures more fully in the next section.
- While other parts of the hotel were renovated, the pool was definitely not. The surrounding concrete is old and worn. The pool bottom surface was rough and both our kids scraped their feet on it. The tile on the side is broken in places (under the bridge) and I'm frankly shocked it hasn't been repaired. The paint is worn in places.
- Concierge staff were not too eager to help. And when they did, they were often curt and dismissive.

ANTS!
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On the fifth floor no less. On our first night, we noticed lots of tiny ants in the shower. They were coming from a hole in the corner of the bathroom and probably seeking water in the shower. We called the front desk to let them know. They sent up someone to spray some commercial insecticide, but that's all. The hole was not plugged.

The next day, we noticed ants by the front of the room. After closer examination, they were streaming in from the "patio" door (NB: The patio was about 1 inch wide) and gathering food from a large brown stain on the carpet. There were a few other brown stains in that area, as well as around one of the beds. After *5* calls to housekeeping and the front desk, they finally sent someone up to spray some more commercial insecticide in the room. I called again to request the carpet be cleaned, and assumed it would happen while we were out. It never happened, or they didn't do much cleaning, since when we returned later in the day, the brown stains were still there. However, the insecticide had killed all the ants, but we spent the rest of the vacation with a room that smelled like commercial insecticide. Bodies also were piling up near the shower from the previous spray. Overall, we were VERY dissatisfied with the service. No one followed up from house keeping or the front desk.

Outings:
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- We did the breakfast with stingrays outing. Great experience, great staff. The boat leaves early, but that means it beats most of the other boats to the stingray area which is great, since you have it to yourself for 30min+ before the hordes show up.
- We saw a little of George Town shopping areas. They were the normal jewelry shops, souvenir shops, perfume/makeup shops, etc. Nothing too amazing or different.
- We did the submarine outing and were a bit disappointed by the lack of things that we saw. Could have just been a bad time of day or unlucky.

Conclusion
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While our stay at the Westin wasn't bad, and we quite enjoyed the Grand Cayman overall, I have a feeling we would have been happier at the Ritz or the Kimpton Seafire. When we visit the Grand Cayman again, I doubt we'll stay at the Westin.

Excellent location with exceptional customer service.
Reviewed 3 days ago

Upon entering the lobby and the impressive open view to the ocean your experience will only get better. The staff and amenities are exceptional and you immediately relax into island time. In our humble opinion... there is no reason to look at other hotels on Seven Mile beach.