The Ritz-Carlton, Grand Cayman
What We Love
- Oceanfront location on the white sands of Seven Mile Beach
- Treatments in the Silver Rain La Prairie spa
- Four restaurants on site—including Blue by Eric Ripert
- An oceanfront Jacuzzi and two pools plus an Aqua Lounge with floating loungers
What To Know
- $50 resort fee covers amenities including in-room WiFi and access to the spa’s sauna, steam room, and whirlpool
- The resort-side rooms are a several-minute walk from the beach, across West Bay Road
- Tennis and golf courts are on the inland side of the property
- You can rent a local cell phone for $35 a day
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Spread across 144 acres, this property has everything a guest could want in a hotel, from a tennis program designed by Nick Bollettieri to a golf course created by Greg Norman and a seven-mile white sand beach with water sports including snorkeling, kayaks, and sailing. Then there are the pools (and requisite swim-up bar), and five restaurants, including Blue by Eric Ripert, which serves locally caught seafood, and a lounge, BarJack, which prides itself on its piña colada. But the 365-room hotel refuses to be a McResort that could exist on any island. There’s a Heritage House focused on traditional Caymanian culture, and the Jean-Michel Cousteau Ambassadors of the Environment program of eco-adventures for adults and kids.
In the Area
The Cayman Islands archipelago is an underwater playground. Off property, visitors can sail, dive, or stand-up paddleboard through Red Sail Cayman. But dry land has just as many vibrant sights, from the 9,000 square foot National Gallery of the Cayman Islands showcasing local art, to Pedro St. James, a museum in the oldest building on the island, to the Cayman Islands National Museum. And those who are captivated by the art and culture of the islands can pick up a few pieces to bring back with them at the Cayman Craft Market.
How to Get There
This was our first time in Grand Cayman. The hotel was was very nice. It has several different restaurants there. The foods were decent. The service for the most part were excellent. 99.99% of the staffs from the front door to the receptionist to the room attendant, and the tennis attendant were great. I had one bad experience with a staff, but not worth mentioning, because I do not want one person ruin it for the rest. The beach was beautiful. Soft and white sand beach. And the water is very aqua blue. The pool and beach attendants were very nice and helpful. They would ask where you want to sit, and then they would set up your chairs with towels on it. I like the facts that they have all the sunscreens and lotions available both by the pool and by the beach. Love the complimentary ice cold water that they have there at the lobby, pool, and the beach. The food at the restaurant by the pool were very tasty. We ate lunch there almost every day. Buffet selections were excellent. Love the fresh orange juice. It reminded me of the sweet orange juice I once had at a hotel in Paris. Service were very prompt. Italian restaurant and the Japanese restaurants were very good. Service again were great. The most memorable thing for me was the beautiful beach and the aqua blue ocean water, and the tennis attendant. He was trying very hard to take care of all the guesses that were coming and going. He would insist on driving us back to the lobby when we told him that we would walk back because we saw he had quite a few of people that he had to check in. They have the adult pool and less crowded there. Nice hammock to sit or lie on. They also have a water park with slides for small kids. Very nice for little ones. They have a game room with AC which have a pool table, ping pong, video games, and TV where the bigger kids can go and play. The room and amenities were nice. You can get a free lesson on how to sail. Kayak, floating tricycle are free. Over all, it was a very nice stay.
If you're looking for a luxurious Ritz Carlton experience with your wife or partner in the Caribbean, look elsewhere. If you're looking for a beachfront Marriott hotel/convention center with some resort amenities for you and your children in the Caribbean, this hotel might be for you. Set your expectations appropriately - this hotel and its amenities are adequate at best for a Caribbean resort, but certainly not deserving of a Ritz Carlton flag.
My wife and I have made numerous, repeat visits to Ritz Carlton properties through the years. We will never return to this hotel. (I worry that Ritz Carlton standards are eroding following Marriott's acquisition).
We visited at the end of low season/beginning of high season (early November, 2019).
At check-in, the front desk staff would not honor the terms of our reservation, which we booked through AmEx Fine Hotels and Resorts (including bed size, view, or guarantied late check-out). In fact, throughout our stay, the front desk staff generally could not be trusted to follow through on any request, small or large. (After a ten-minute argument at check-in we were finally afforded a room with the bed and view we had booked/prepaid. The absurdity of this argument at check-in set the tone for our long weekend stay.)
Of course, all was not terrible. The breakfast buffet at Seven was great. The poolside staff was prompt and attentive. The poolside Pina Colada was well made. I've awarded this hotel the rating of "Poor" instead of "Terrible" for these reasons.
However, the pool(s) are small, over-chlorinated and not at all becoming of a five (or even four) star hotel/resort. And generally the hotel is too big - with weddings, meetings and events ongoing at any one time - to afford any individual guest the service and attention one should expect from a Ritz Carlton hotel.
So be forewarned. And if you're intent on visiting the Grand Cayman, consider the Kimpton down the road.
We traveled to Grand Cayman and stayed at the Ritz . This was our first time staying at a Ritz Carlton. We were impressed with the personal services we received throughout our stay. Dana at the Concierge went Above and Beyond to help us each and every day. The first day I misplaced my luggage. She helped Us find it and was in touch with us the entire night trying to get it back from the person at the airport that took it by mistake . She helped us every evening with a restaurant that she recommended. Every place she told us about was exceptional. She was very knowledgeable about the island and of course the hotel. I greatly appreciate her generosity , kindness , and “ over the top “ service that she provided to my husband and I. We will definitely be back next year and look forward to seeing the wonderful and welcoming staff especially Dana.????