4.5
Very Good 1450 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Spacious bedrooms with floor-to-ceiling windows
  • Indoor pool and hydrotherapy circuit in the spa
  • Quixote Toledo Restaurant – first-class food inspired by the Castilla–La Mancha area’s proud culinary heritage

What To Know

  • It’s a drive into town, but the hotel has a shuttle service
  • The Tajo River Club is closed from October to March
  • Some rooms do not have views of the old town
  • Spa treatments are not included and can be pricey
  • Stunning views of old Toledo at sunset
  • Breakfasts are adequate buffet affairs

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Less than an hour from Madrid, and just five minutes from the historic city of Toledo, the Hilton Buenavista Toledo has a refined and classic air. Its modern building intelligently incorporates details of the original 16th-century palace and an elaborate vaulted, Victorian-inspired glass roof is the centerpiece of the lobby. Mahogany and cherrywood vintage furniture, acres of marble flooring and a collection of fine prints and wall hangings only add to the timeless feel in public spaces.

{“type”:”img-inline”,”src”:”/static/images/product/properties/2224/prop-74467-1324070818-full.jpg”,”width”:”275″,”caption”:”Hilton Deluxe Rooms retain charming period features and have garden views.”}Yet contemporary touches are never far away. Crisp white walls and oversize twig-filled vases give the Toledana Restaurant & Bar an urban edge, and during the warmer months, chill-out sessions on the daybeds around the pool at the hotel’s Tajo River Club add a high-end villa vibe. Watching the sun set over historic Toledo from the club’s terrace lounge, though, grounded me nicely.

The Quixote Toledo Restaurant serves hearty fare inspired by the surrounding plains and hunting lodges of Castilla–La Mancha. You’ll find it hard to leave, but when you do retire after dinner, a spacious modern bedroom awaits you. The large flat-screen TVs are discreetly stowed away in dark wood cabinets, and the black-and-white Art Deco bathrooms, elegant repro lamps and minimalist slate-gray armchairs all combine to produce a cool yet familiar air in rooms that are flooded with natural light.

But decor aside, this hotel is all about the buena vista (most of the rooms have one). Just one glance out the window and you’ll realize you’re staying in a postcard-perfect setting.

How to Get There

Eurostars Palacio Buenavista
Concilios de Toledo, 1
Toledo, 45005 Spain

Reviews

4.5 Very Good 1450 Reviews
A dream hotel
Reviewed 6 hours ago

As you get in, the fairy tail starts. Beautiful lobby and lounge, very nice welcome with complimentary refreshers. The reception is professional. When you get to your room, on your own... it is a marvel, the size, the view and the amenities are worth a 5 star! The pool is open since June 15 and very inviting. But the best part is the lunch (on a Wednesday) at the restaurant, a great menu for a very reasonable price of EUR 21 including a glass of wine, a starter , a main and a dessert. And what choice of dishes all very attractive and sofisticated including the presentation. The restaurant is well decorated, confortable and air conditioned (at this time of the year it 31° C outside). The service is impeccable although few speak english or french if it wasn't for Hassan who got us here and found a paracetamol for my wife. Very little open to criticism and a lot to be thankful for!

Forget about the shuttle, forget about the pool, forget about the restaurant
Reviewed 5 days ago

First of all, the hotel is beautiful, no doubt about that. But they hugely fail in delivering the services promised.
1) The shuttle downtown has extremely limited hours (last one 4pm) and takes max six people per hour. Meaning that in most cases it is useless.
2) Mid June, 30 degrees, the outdoor pool is closed because management thinks that no one wants to swim before the end of June. Other hotels have their pools open, including Toledo hotels. The guys at the front desk went crazy: "I know sir, every customer asks, time after time. But management says no."
3) I thought about going for the indoor pool then. "That will be 25 euros." "For a 30 minute swim?" "Yes, we call it a spa, minimum price 25 euro."
4) So then I decided to go for a good meal instead, and even that failed. "Sorry sir, the restaurant is open only in the weekends. All we can offer is a very limited menu in the bar ." I do not think that is even allowed if you pretend to have five stars.
5) In the bar, 15 minutes and 4 waiters needed to get a cocktail menu. And another three attempts before I finally got my drink, and even that one was not as it should be.
6) At breakfast, no one to welcome you, no one to seat you, no one offers coffee and I was not able to find someone to place my order from the menu.

Altogether this was nowhere close to the service level you expect from a five star hotel. For the 200 euro I paid I am sure there would have been much better hotels in town for half the money. It looked like this hotel was mostly focused on buses full of Asian customers (they have their own bus so they don't need the shuttle, they have a short stopover and no time for swimming, they have their own meal arrangements hence no need for the restaurant to open).

Excellent Staff, Interesting View, Trek To Toledo
Reviewed 3 weeks ago

This is a very high end hotel, with large comfy rooms, all the amenities, including workout rooms, easy parking and a view of the river and Toledo.
Unfortunately it is a trek to get to Toledo which was our intent and even with the available shuttle, it is much easier to just drive into the city and pay parking.
Next time we will stay in the city proper which makes exploring a bit easier.
The staff was really wonderful, they answered all of our questions, helped us with any specific needs and are professional.
If I were just looking for a relaxing place to stay with all the amenities this would be it, but for sightseeing in Toledo, stay in the city.

5 star lobby bar restaurant but
Reviewed 3 weeks ago

We we stayed at the hotel for 3 nights and while everything you see when you walk in is amazing I consider that to be the end of the 5 star rating. While the reception staff were very welcoming we were not asked if we needed any help with our cases not a major issue but one you would expect in a 5 star hotel.The De lux room we had again was nice but no robes or slippers ,the pool does not open until the 21st June and the restaurant only opens on a Friday and Saturday evening which again is not a major issue but the hotel is situated away from the centre with nothing around so it's a courtesy bus if available or a taxi ride.We found the hotel was full of corporate people and I think it's ideal for that purpose and even though we love Toledo and will return we will definitely stay more central next time

Affordable luxury
Reviewed 1 month ago

Superb hotel, A little far away from the historic centre, but they have a free shuttle. Massive, well-equipped rooms, a lovely garden and swimming pool area and a delightfully plush lobby. I stayed there during a recent trip to Spain and it was by far the best hotel I stayed in