Movich Hotel Cartagena de Indias
What We Love
- The rooftop pool, bar and restaurant have arguably the best views in the city
- Great location, just steps from the city’s most historic buildings
- Light-filled interiors defined by clean lines and design-forward touches
What To Know
- Swimming pool is better for soaking up the city views than lap training
- Located in the historic center, but that’s not reflected in either the building or the decor
- All the high-tech necessities: iPod docks, LCD TVs and free WiFi
- Free WiFi
- Room Service
Within the ancient walls of Cartagena’s old town, the Movich is a haven of contemporary design. Its 32 rooms are spacious, open-plan and light-filled, with blond wood furniture, neutral tones, tactile furnishings and, in a nod to its locale, rough-hewn coral stone walls. Splashes of color come in the form of striped cushions and giant prints of Colombia’s natural landscapes. On higher levels, the floor-to-ceiling windows frame sweeping views over the city’s tiled rooftops and church steeples — although nothing can eclipse the view from the roof terrace, where you can have breakfast, lunch or dinner under the stars. You can also opt for breakfast in your room or in the lobby restaurant, which in the evening serves local dishes with a modern fusion twist. After a hard day’s sightseeing, head to the rooftop pool to cool off, before watching the sun set, cocktail in hand, from a made-for-sharing daybed or the Jacuzzi.
In the Area
Wander the lovely cobbled streets of the old city, dropping in at ancient churches and brightly painted colonial houses turned chic boutiques, with balconies festooned in flowers. Head to the baluartes (city walls) or the hilltop fortress of Castillo San Felipe for spectacular sunset viewing, then sip rum at the historic El Coro, dine on sophisticated Italian fusion at Alma or creative tapas at Demente, and dance ’til dawn to sultry Latin rhythms at Cafe Havana. To escape the heat, set sail for the Rosario Islands, where you can snorkel the reefs and relax on a castaway’s spit of sand.
How to Get There
I really was excited about this hotel, and feel bewildered by the excellent reviews and wish I could have had that experience.
My family and myself had the worst experience we have ever had at a hotel at this site. The service and lack of the bare essential amenities was unforgivable. Upon our arrival my parents rooms was not ready, and they did not get their room until 5:30 pm. No compensation was offered at the time and when I asked, we were told we could have a non alcoholic beverage while we waited. We ordered water and I got a non alcoholic cocktail which at that time I was charged for.
As an SLH luxury hotel I was expecting robes and slippers in the rooms but once we were in the rooms there were not even towels. One of the rooms had one single robe. In fact, my husband and I did not have towels for 2 days of our stay ! We called twice for towels on our second day and they would say “ we will send someone to bring them” but noone would show up. We had to dry ourselves with face wash cloths we had in our luggage and the lonely robe in the room.
Upon going to the front desk they mentioned they hire out the washing service and it wouldn’t be ready until some time. Then finally let us know the washing service place had issues and there were no towels.
This was unacceptable to me as they had mentioned twice that the towels were on the way and that was not the case. Why mis inform the costumer ? When I mentioned this to the front desk the guy just smiled without an apology as if it were funny.
The rooftop area has great views of Cartagena, but bar service was awfully slow even though there were not many guests in the area. On one occasion there were no beer choices as everything was warm and they couldn’t serve it. You couldn’t get cappuccinos at the restaurant because the machine was broken.
Upon arrival they offer a complementary 15 minute foot massage but when I went to the spa on two occasions there were three ladies standing around who informed me appointments were full for the day and the next. I gave up on trying to book the complementary service.
While the breakfast fruit is a nice touch and a la carts dishes are nice, breakfast orders came incorrect multiple times and they would let you order a dish only to deliver it missing ingredients. When making inquiries about the ingredients for example the Serrano ham, they said “we will look into it” and went to the kitchen to come back to say they had run out of things.
With the exception of Victor who was very helpful, I felt that most of the staff was dismissive and not genuine. This is not the SLH experience I have had at previous SLH properties and felt deeply disappointed and downright uncomfortable staying there.
At the end of the checkout I Finally was able to speak to the lady in charge who waved a hotel charge of approx $125 pesos, for our room and approx $85 pesos for my parents room. She mentioned that was the best she could do. I was bewildered that there didn’t seem to be true management on site ? I’m not sure if this is the case or not, but when asked to speak to a manager they just said there was a person in charge but no management.
Lying to the costumer and lack of bare essentials such as towels and cold beverages in a luxury hotel are completely unacceptable. The roof top is of course beautiful and we were able to enjoy a few hours of swimming, but a luxury hotel should be more than a rooftop pool.
Upon speaking to locals at multiple restaurants they confirmed they have heard similar complaints on inconsistent and bewildering service at this Property. We contacted SLH who emailed the management of this hotel to contact us and cc SLH. Till this day the only thing we have received is a survey that won’t even work when you try to complete it.
We recommend to all
It's expensive, we got the suite. Comfortable bed, double shower, exclusive. Nice staff , English speak we. The breakfast is served, not a buffe but high quality. There is a lady who cuts fruit s.
We loved our stay in the heart of the walled city of Cartagena. Rooms were well furnished, beds are comfortable and service was outstanding. The rooftop pool and bar have the best sunset views in the city, but get crowded about 15 minutes before sunset so get there early for a good spot. Mojitos were excellent and our included breakfast was served from a menu in the restaurant, no buffet here.