Bolongo Bay Beach Resort
What We Love
- A classic Caribbean retreat on the beach in the lovely U.S. Virgin IslandsForaging for your rum in the Caribbean, on the weekly Snorkel Booze Hunt
- Enjoying a sail, a complimentary non-motorized watersport or a walk on the 1000-ft. beach
- Attending weekly Carnival Night certain months, or the weekly managers’ cocktail party
What To Know
- Stock up on bug spray and use it liberally come dusk – especially if you'll be out by the pool or ocean
- The hotel hosts Carnival nights on Wednesdays; you'll catch performers on stilts and fire dancers
- WiFi is hit or miss (more often miss)
A private beachfront hideaway in the Caribbean, with a view of the sparkling sea from your room
Bolongo Bay Beach Resort is an idyllic, and very private, Caribbean retreat. The rooms are cozy; the beach’s sands are golden, and occasionally graced by iguanas; and a freshwater pool holds a swim-up bar. But just as there’s plenty of excitement on surrounding St. Thomas, this seafront property is not without offerings for more active guests. The resort can arrange sailing, snorkeling, cocktail-cruising and a St. John day trip on its 53-ft. catamaran.There’s even a weekly Snorkel Booze Hunt (finders, keepers…).
A recipient of a TripAdvisor Certificate of Excellence and buzz from Caribbean Journal, this escape has the whole blissful-seclusion thing down to a fine art. It’s possible that you may not even want to leave the property and the sea at all. While the outside island offers excellent dining, shopping and entertainment, there are already a full-service restaurant, a boutique and a bar with nightly music or limbo shows right here. And St. Thomas Carnival only takes place in April, but the resort’s Carnival Night occurs every Wednesday, from late November through August.
There are 74 rooms, spread out across multiple floors and appointed with all the necessities. You’ll be able to take in views of the Caribbean and Bolongo Beach from your balcony or patio, cocktail in hand. Surf channels on your cable TV, make calls on your telephone, and store leftovers from the restaurant in your refrigerator.
Amenities- Air conditioning?- Coffeemaker and complimentary coffee- Hair dryer- Iron and ironing board- Safe
Spanning two stories beside the beachfront pool, The Lobster Grille is Bolongo Bay’s signature restaurant and serves three meals a day, from breakfasts of bananas Foster pancakes to flatbread-pizza lunches to surf-and-turf dinners with decadent desserts. (There’s a daily happy hour, too.) Alternatively, do your dining and drinking at Iggie’s Beach Bar, with seafood snacks and fruity sips – plus nightly entertainment: steel-pan drumming, limbo shows, even Wednesday Carnival Nights in certain months. Cocktails are also mixed at the convenient swim-up bar. Order the famous Bushwacker, served in a coconut mug.
Set directly on the beach, the resort offers a wide array of activities, especially in the watersports department. Activities like paddleboarding, aqua-triking, kayaking, windsurfing and snorkeling – including on the weekly Snorkel Booze Hunt – are complimentary, with equipment on the grounds. If you prefer to scuba, you can take a lesson in the pool and then team up with the St. Thomas Diving Club to get your PADI certification; sailing trips take place on Bolongo Bay’s own 53-ft. Heavenly Days catamaran. For other ways to spend your tropical vacation, play a game of beach volleyball, attend the weekly Carnival Night or managers’ cocktail party, experience off-site parasailing, shop at the boutique, and soak in the freshwater pool. You might not even bother with the world-class golfing, horseback riding and duty-free shopping elsewhere on the isle.
How to Get There
We paid $3k (air, airport transportation, resort) for all inclusive 7th Special Valentine's Day Wedding Anniversary. We were treated very bad by Tom, the restaurant manager, Lakisha the meanest hostess, on this planet who deliberately did not give me a rose on Valentine's day as she gave every other woman as we are here celebrating our Wedding Valentine's Anniversary. When my husband asked her why she did not give his wife a rose she said, oh we are giving them only to the mothers. When we told the front desk the lie she and Tom told, they were shocked. My husband said she is a mother why did you treat my wife like that? She snarled and walked away. He called the restaurant manager Tom and explained the situation and he was very unkind and came back and SLAMMED another rose on our table and walked away mad. We paid for all inclusive trip here and are very disappointed by this nonsense. The wait staff doesn't smile (the Male waiters were great) unless you tip them over and above what inclusive is and that hostess and restaurant manager had me in tears on my Anniversary because of the way they treated me. I wished I could give zero stars. We certainly don't mind tipping over the included 15% if the service calls for it. One night we missed our reservation because we went on a sunset cruise and that hostess told us we would have to wait 2 hours. Another couple saw what was going on and tried to help. They asked if we could sit at their table. Lakisha sent over a mean black waitress who told us to SERVE OURSELVES. We paid $100 cash for a day trip in the beach shop and was told we didn't need a receipt. We had to ask her to find a piece of paper and write us a receipt. Well good thing we did because once we loaded on the bus the beach shop lady called the bus driver and publicly embarrassed a sweet lady called out her room number and said she didn't pay. They told her she didn't need a receipt either. They miraculously found it, she was so upset. We are both professionals, volunteer in our community and needed rest. We also noticed as an African american couple we were treated differently than the other people. I DO NOT RECOMMEND THIS PLACE. Thank you for ruining my Wedding Anniversary. We are good people and did not deserve this. 85% of the guests there congratulated us as we were in party mode and acted accordingly.
We planned our destination wedding from over 2,000 miles away, having never been to the USVI, and knowing full well the islands were still in disarray after the hurricanes. Even so! We wanted a fun, relaxed wedding and Bolongo Bay was the obvious choice with their all inclusive option, completely customizable wedding planning, and good price point for our group of 50. We can confidently say we chose wisely and have no regrets about our decision!The customer service was absolutely phenomenal, I can’t say it enough. Lorena and Ozzy specifically were fabulous. The wedding and the reception were perfect! The bartender at the wedding was fantastic, as was the DJ. The snorkel rum hunt with the entire group the following day was SO fun! Our entire objective was to have a FUN wedding that everyone will reminisce about for years to come & Bolongo helped us achieve this!
As a Type A planner (and worrier) I read the reviews on Trip Advisor obsessively leading up to the trip; checking regularly for the most recent reviews. If you’re going to Bolongo Bay and expecting a 5 star, luxurious, Sandals-style, generic experience ... you will be disappointed. If you want a true island vacation, eat great food & drink fun drinks, chat with the owners and learn their story, enjoy a glorious view, and be surprised with bottles of rum from Ozzy several times during your stay .... this is your place!
Sure, the beach is a little rocky and the bartenders at Iggie’s are a little slow.... swim past the 3 feet of rocks & and embrace island time!
We can’t wait to come back for anniversaries in the years to come. Thank you, Bolongo Bay and staff, for a wonderful wedding weekend!
Look for a welcome by Leroy Brown; he will help you get the most our of your stay in St Thomas/St John. Kieth, the manager, will get answers to questions that no one else can answer - check out the Banyon tree as you turn into the Bolongo Bay entry. It is a excellent place to stay, especially if you want to stay on the property - beach, beach and water toys, and sailing diving available. Only downside was sand fleas, but Bolongo Bay provided bug spray for guests.
All the staff were very accomodating, helpful, and attentive, from Leroy, who greeted us at the front door with rum punches, to Sylvia, who kept our room tidy, and EVERYONE in between. The hotel is on the waterfront and from what we saw no one had a bad view. We enjoyed our meals in the restaurant and wish it had more tasty dishes to choose from. The resort is small and quiet but NOT boring and if you want varied, reasonably priced activities to choose from during the day and nightly music that is not blaring but fits with the relaxing, chill environment in the evening than this is the place. We had fun with Wes, Z, and Alyssa aboard Heavenly Days for snorkeling and the sunset cruise; they are competent and knowledgeable. Took the day trip to St. John and Charles, our guide, shared all the islands' history, different plants and his personal knowledge with us.
The resort offers a good location and reasonable accommodation, but management has no idea of what customer satisfaction is. The resort and its facilities are run at their convenience rather than that of their guests, who are largely captive. It takes forever to get served food and/or drinks and the sand critters will eat you alive. If you have transportation, go elsewhere for food and borrow their masks and snorkels for better beaches on the islands. Don't even count on fresh morning coffee. Still, many of the staff are pleasant and hospitable.