Sugar Beach, a Viceroy Resort
What We Love
- Jetsetter 2014 Best of the Best Finalist: Best Comeback
- An unbeatable location on 100 acres of rain forest overlooking Sugar Beach, the Caribbean and St. Lucia’s twin Pitons
- The plantation-glamour of the all-white rooms, villas and bungalows — and whiling away the hours under a fan on a swinging chaise longue
- Popular with honeymooners, families, nature lovers and sybarites alike
- Direct access (albeit it up and down a steep hill) to the white-sand Sugar Beach
- The butler service and cell phones for that urgent rum punch request
What To Know
- Popular with young families for its on-site kids club
- Located at the end of a bumpy dirt road; staff takes you up and down the steep lanes in golf carts
- The regular barbecue at the Bayside Restaurant is expensive unless you have a very large appetite
- The resort is quiet on the surface, but there’s a lot to do if you look for it, so just ask
- Free WiFi
- Kids Club
- Parking On Site
Staying between St. Lucia’s iconic twin peaks, the UNESCO-protected Val de Pitons, feels rather like lodging in the Eiffel Tower or a behind the clock of Big Ben. You know you’re in an unbeatable spot, and Sugar Beach, A Viceroy Resort puts you right there. Next to an 18th-century sugar plantation in more than 100 acres of rain forest, the spacious rooms, villas and bungalows show off plantation-house glamour with whirring fans and four-poster beds, and all the tropical-luxe extras. Take your pick of the beach, a hammock, your private plunge pool (in most rooms) or the hotel’s Rainforest Spa, where the all-natural treatments use ingredients from nearby volcanic springs and cocoa plantations. And don’t miss a drink at Cane Bar, which specializes in local rums and even has a professional “rummelier” to help you choose your new favorite tipple.
In the Area
Nature abounds in St. Lucia—rent a car (or have the resort call a taxi) if you want to explore. Nature trails and hikes to Gros Piton, the largest of the twin volcanic cones, are organized regularly by the hotel. Start early to avoid the heat of the day. Sugar Beach also isn’t far from St. Lucia’s famed drive-in volcano and sulfur springs. Save half a day to explore the nearby fishing village of Soufriere, where you can shop at the market and the many roadside vendors selling local handicrafts. Venture farther afield to the capital, Castries, for a larger market and a bustling street culture.
How to Get There
So romantic, so quiet, sweet days and nights. After 43 years of marriage, Sugar Beach Resort allowed us to breathe, take walks, hold hands, kiss, and enjoy our time together as a couple.
Thank you! Hope to see you soon!
I have been to many islands and many fancy resorts. I have a few favorites, but Sugar Beach is by far my favorite now. The venue and the staff just make the stay fantastic. I will be returning and I have only said that about one other place ever.
The reason we chose Sugar Beach is because we are accustomed to 5 star resorts. Every spring, my husband and I and another couple have gone to Anguilla for an adult get away. We have stayed at Cap Juluca 3 times, Cuisinart 2 times, and Malliouhana 3 times. But since Hurricane Irma devastated much of the island and our resorts we liked to stay at were closed we decided to try a new island. We decided on Sugar Beach in St. Lucia.
First, let me say that the resort itself is beautiful. Our experience at the resort, however, was not.
We booked the transfer from the airport to the hotel thru the hotel concierge. We are used to getting picked up from high end resorts in a resort run shuttle, with comfortable seats, a cool towel, and a bottle of water. Sugar beach had no such shuttle and instead sent us a cab off the street, where we had to endure the 1 hour hilly, twisty and harrowing road trip with three squished adults in the back seat and one adult in the front. The ride back to the airport was the same conditions. It was extremely uncomfortable and not a good experience at all. This alone was enough for me not to want to return.
After the unsettling cab ride we were greeted by the Sugar Beach staff and ready to start our vacation. Our concierge was not that friendly nor was she informative (however our friends concierge was friendly and informative). We are used to 5 star service where the staff goes above and beyond to make you feel welcome. Our concierge was not very adapt in making guests feel this way.
After a long day of travel we were extremely hungry so we were told to go to the Bay Side Beach Restaurant. When we arrived the hostess said they were closing (it was about 3:15pm - who closes a restaurant on the beach at 3:15pm??) and directed us to another spot. When we stated we would still like to eat there, the hostess sighed and begrudgingly gave us a table. It took quite some time to get a drink, and then more time for us to give an order. The wait staff was not welcoming or friendly. We felt as though we were a bother. Again, after a long day of travel this is not the experience we were hoping for.
The room we stayed in was all the way up the hill in the 800's. We did not realize when booking the room that is was an extremely steep climb to the room and required a "tuk tuk", or shuttle. Our particular room was right on the main road and quite noisy. As I lay in bed trying to sleep, the sound of noisy shuttles and tuk tuks went by my room. All of the butlers were also on the street, talking to each other and not trying to keep their voices down. In the morning, we went to guest services and tried to change our room to have a more quiet peaceful experience but they would not allow us to move up or down in our room class and stated there were no other rooms available in our room class. They said the type of room we got would have to be the type of room we would have to stay in. What?? How do you operate a 5 star resort with such limitations? We would have downgraded or upgraded our room to have a more pleasurable experience but they would not allow us to do that. Mind boggling. We have never experienced this in any other 5 star resort we have stayed in.
On the second night, the resort threw a beach party and we decided to attend on the earlier side, coming from the beach. We were still wearing our bathing suits and cover ups but did not think this was a problem as we were covered up and it was on the beach (see photo of how we looked). When we arrived, the hostess told my husband that "she needs to look better" and pointed at me. Even though she was talking to my husband and not me, I explained to her that I was staying in a room in the 800's and did not want to take the time to go all the way up there and back (a 1/2 hour excursion) just to change. She shrugged her shoulders and still would not seat us. We were paying $1,000 a night for this resort and they basically kicked us out of a beach party for wearing beach clothes. My friend was wearing a beach cover up also but they did not tell her that she needed to look better. It was so insulting, embarrassing and horrifying we all could not believe it. So we went to the Cane Bar instead. This is a "fancy" lounge type restaurant with fabric seats. They let us eat there and did not say anything about our appearance. Why were we allowed to eat in a fancy indoor restaurant in our bathing suits but not in a outdoor beach barbecue buffet? Again, mind boggling. We complained to the management but they just made excuses that were not reasonable. Where was the personable resort manager that we were so used to experiencing at these top notch resorts? No where to be found at this Viceroy resort. Never saw one on our whole trip.
One other instance I need to mention happened on the last night of our trip. It was very dark on this steep hill in the 800's and as we left the room for dinner and climbed a flight of 5 steps to the street, my husband realized he left the key in the room. He went back to the room to retrieve it. I realized I had my key, so I turned around to tell him. As I descended the stairs in the dark, only the second stair was lit up, not the first. I aimed for the second step instead of the first and toppled over and landed on the bottom of the flight of stairs. I was so lucky I did not land on my face or head. But my legs took a beating and still are not right to this day (3 weeks later). You can see by the pictures that the stairs are not lit correctly, nor do they have hand rails. You can also see my injuries.
There were other instances that we were not happy with but I am trying to make this review as brief as possible. In summary, we will never go to Sugar Beach, St. Lucia or a Viceroy resort again due to the bad service, and extremely hilly topography. The people and service in Anguilla far exceeded that of St. Lucia. Save your hard earned money and try a different resort on the island, one that doesn't cost a fortune and has much happier people working at it.
If you are looking for an extremely relaxing and peaceful place, this is it. We enjoyed the resort for seven full days and wouldn’t have changed a thing. Views are amazing, room was great, the staff superb, and the food was unbelievable. Our Butler, Gus was hands down the highlight of the vacation. I had read reviews about not having enough beach loungers, that was not the case. Not only did they have plenty, they brought cool towels, came by to clean our sunglasses and iced tea and popsicles. This place is pampering all the way, plenty to do if you want to, and this island is beyond friendly. It is pricier, but you get what you pay for and then some. Go to the barbecue buffet, food was incredible!
Couldn't have imagined a better honeymoon experience. The setting, the room, the amenities, and the service were incredible. Our satisfaction is a testament to the great work of the chefs, the management team, and all of the wonderful service people.