Jade Mountain Resort
What We Love
- Personalized pampering: A major domo (personal concierge) is assigned to each suite
- Inventive dishes cooked up by top toque Allen Susser
- Late night stargazing from the Celestial Terrace
- Guests have full run of 600-acre Anse Chastanet
What To Know
- Kids 15 and under aren’t allowed
- The resort’s steep, tiered layout isn’t accessible to the physically challenged
- Each suite is totally open (read: no doors on the bathrooms, etc.)
- No TV or phone, but WiFi is available
- Free WiFi
- Parking On Site
- Room Service
St. Lucia’s southwest coast has remained largely unspoiled, mostly because its beaches lie in the shadow of cliffs. But it was here that architect Nick Troubetzkoy and his wife Karolin built their 28-suite boutique resort, carved into the highest point of their 600-acre Anse Chastanet, offering guests incredible views of the island’s iconic twin Pitons. The look is vibrant and craftsy, with lots of wood, clay tiles and tropical colors, from bedspreads to table settings.
Bed and Bath
“Sanctuaries,” as the resort’s rooms are known, offer little in the way of mod cons — you won’t find phones or televisions here. The focus instead is on the incredible view, which is easy to take in given rooms’ open floor plan (meaning there’s no wall on one side). Take in the scenery from your private infinity pool (in Star and Moon Sanctuaries) or from the whirlpool tub in the bathroom. Your major domo (Jade Mountain’s term for a personal concierge) is available 24/7 to help arrange everything from car rentals to room service.
James Beard Award-winning chef Allen Susser likens the food at Jade Mountain to “a tropical vacation on a plate,” and the menu features such dishes as cinnamon-roasted mahi-mahi with blue crab couscous. Room service at the hotel is far from standard — the culinary team can prepare a six-course menu with wine pairings upon request. For further pampering, check into the Kai en Ciel Spa for soothing treatments, including their Wosh Cho hot stone massage.
In the Area
Jade Mountain offers plenty to keep foodies happy. There are rum tastings at the old colonial plantation of Anse Mamin, as well as tours of the resort’s organic farm followed by a cooking class. Each Thursday the resort offers a Jazzy Sunset Cruise, with live music and cocktails on a catamaran. Active types can dive via the resort’s five-star scuba center or rent mountain bikes to tackle the nearby hills. A short car ride away you’ll also find the Louis XIV Diamond Falls Botanical Gardens. Most visitors simply tour the lush grounds, but you can also opt for a soak in the thermal hot springs.
How to Get There
I have stayed at Jade Mountain twice. Both times the service was impeccable (thank you Daniel and company) and the suites (called sanctuaries because they are) were simply gorgeous. The views were unparallelled. If you can afford to go to Jade Mountain, even once, just go. Nirvana is in St. Lucia and it has a name: Jade Mountain Resort.
While the website photos do justice as to the exquisite location, and the extraordinary rooms, the reviews regarding service, other than Juan (executive chef, very nice man), Denise, Ailee, and Ned (waiters), Jovan (bike expert) Gifter, and Emma Lee & Sherry (masseuses), are far from accurate. We were here for my 60th birthday celebration, which my husband tried to painstakingly prepare to a T.
FROM THE BEGINNING. . .
We reserved a luxury vehicle to get us from the airport to the hotel. Our luxury sedan was a 1994 Toyota 4-Runner. My husband had a better vehicle in high school with his lawn mowing business.
JAZZY CHAMPAGNE SUNSET CRUISE did not come as advertised!
Booze Cruise--misogynistic music--drinking/drunk crew--pole dancing--need I say more?
CAMOUFLAGE MAN IN THE GYM. . .
My husband ran each morning. I went to the gym, and was greeted by a man in a camouflage jacket, with dog tags around his neck, no name tag, and army boots on his feet sitting on the floor of the gym on the phone. The next morning the same "dude" greeted me stating he was just wrapping up working out. The next morning my husband went to the gym before his run to see who/what this guy was up to. While not in the gym, my husband found him in the same outfit sitting on some steps. The guy claimed to be "Security." Good grief!
MY husband was told my BIRTHDAY CELEBRATION was cancelled two days before my birthday! While we were told a couple booked the Celestial Terrace before we did for their wedding and dinner. We met the couple, and they told us otherwise. We had no problem giving up the Celestial Terrace to the wedding couple. However, when the Assistant Resident Manger offered a beach dinner instead, and to waive the costs of the setup, which was a $40 (USD) difference than what we had planned on spending, we were a tad insulted. I don't know about you, but my husband booked this dinner two months in advance, and when you are paying $10,000 for 6 days, we expected better than this sort of treatment.They did eventually comp set up and champagne we had ordered.
BUTLER SERVICE A JOKE
We planned a Farm to Table Cooking Class only to arrive to the same, and being told our Major Domo had cancelled the class per our instruction--NOT TRUE! Why would we arrive for a class we cancelled? This was very disappointing.
We were billed for a 1/2 bottle wine we never purchased.
We were billed for a scuba booklet we did not agree to purchase.
We were told by our Major Domo he had drinks sent to us that our waiter had arranged.
We were told by our Major Domo she added salsa to our order that included salsa.
We were told by the assistant resident manager that the wedding plans that bumped our dinner plans predated ours ( Bride told me this was not the case, and if honestly told of mix up we would have gladly changed our plans to accommodate them. We never told them of our plight to not diminish their memories).
Weird place blaming guests for events and not taking responsibility themselves. Hustle by restaurant staff essentially nonexistent. The phrase "island time" may have been invented here.
We were expecting Four Seasons and got Motel 6.
We will never return. . .
This place is a dream come true. Every photo, video, and review about Jade is absolutely correct. The sanctuary was amazing and beautiful, we were never hot, and bugs were never a problem. The food is the best we have ever had in our lives, and my husband is the biggest foodie I know. The service is unbelievably amazing. Whether if you’re in your room, walking on the beach, eating in the restaurant, taking a tour, all of the employees are so nice, so accommodating, proud of their country, and it shows. We also did scuba diving for the first time and the instructor was so patient with me, because I was really nervous. We also did the snorkeling and bike tour, which was also really great. We must have picked the perfect time to go because the resort was not packed, which was an added bonus. Highly recommend walking over to the adjacent beach, the hamburgers there were soo good and the service was amazing there as well. We also did the sunset cruise which we highly recommend.
As we were in the taxi heading to the airport (reluctantly because we didn’t want to leave) we realized that we had not been in air-conditioning, watched tv, or looked at our cell phones for six days straight, and didn’t even notice.
If you’re thinking about going to Jade, stop contemplating and book it now!!! We can’t wait to go back!! Worth every penny!!!
As a travel agent, I tend to be somewhat critical at times but honestly this hotel is simply incredible. Segregated in the lush mountains of St-Lucia, this property is gorgeous and the views speak for themselves. Looking at the majestic Pitons never gets old. Quiet, relaxing, peaceful are a few things that come to mind when spending time here. The staff is very friendly and accommodating. The isolated beach is perfect with a beach bar/bistro - the burgers are fantastic btw! The moment you walk in your room, all your worries will wash away. Do yourself a favour and go see it for yourself. Stunning.
I decided to celebrate my 30th at Jade Mountain. It was amazing! I took my 93 year old on the adventure not realizing there were a lot of stairs. As soon as we got off the shuttle, the staff took care of her and helped her up the stairs. There were also two ladies that were great and catered to us so beautifully during lunch. They were so patient and we also engaged in conversations. My grandma had such a good time that she is ready to go back. The ambience was perfect. I felt so relaxed. Def recommend Jade Mountain for lunch/dinner. 😋