The St. Regis Bahia Beach Resort, Puerto Rico
What We Love
- Secluded setting on the edge of El Yunque National Forest
- Gourmet grub by super chef Jean-Georges Vongerichten at Fern
- An oceanside Robert Trent Jones Jr.-designed golf course
What To Know
- On-site restaurants are tasty but pricey
- Little or no nightlife
- 35-minute drive to San Juan’s Luis Munoz Marin International Airport
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Hedge fund billionaire John Paulson seems to know a good investment when he sees one, so travelers should take heart in the news that he snatched up this secluded seaside resort for north of $500 million in September 2013. Set on 438 acres between El Yunque National Forest and the Caribbean Sea, this 139-key plantation-style resort opened in 2010 rocks the best of everything starting with St. Regis’s signature service. Spacious rooms are spread out over a series of low-slung bungalows with exposed beams, rattan fans and brimming with custom cherry wood furniture. Spa-like marble bathrooms have massive rain showers and stand-alone soaking tubs.
In the Area
Though the resort is only a half-hour from historic San Juan, it’s a world away from…anything thanks to its setting between a protected rainforest and a pristine beach. That rainforest, El Yunque National Forest, is the only tropical national forest on U.S. soil with some 240 species of trees, 20, varieties of wild orchids and 50 species of ferns. That later statistic is the inspiration for super chef Jean-Georges Vongerichten’s on-site Fern, one of the best restaurants in the country, let alone Puerto Rico. Make a reservation well in advance for simply grilled preparations of local fish and meat in a Spanish Colonial Building that nods to this resort’s plantation roots. Robert Trent Jones Jr., one of the world’s pre-eminent golf course architects, designed the resort’s spectacular golf course, preserving the natural integrity of the seaside site. With impressive greens along the ocean, scenic lakes, undulating fairways and gentle ocean breezes, the course’s splendor is matched only by the world-class play it offers to golfers of all abilities.
How to Get There
Check-in was smooth. Valet services were great. Room is well appointed with a lovely, soothing color palette. Property is an oasis. Staff were all great. Especially, the gorgeous Jean Carlos at the pool and Jose from In-Room/Bell Services. Seagrapes was a nice place to dine, however, breakfast was overpriced and lackluster. Overall, this was a great place to stay.
After a 4 day stay at the St. Regis Bahia Beach, it was sadly ended with a diamond chain and $900 in hundred dollar bills, being stolen. Ms. Nash the head of Security, told me flat out.. and I have her recorded, that your PERSONAL ITEMS ARE NOT SAFE IN THE ROOM!! EVEN IF YOUR ROOM IS LOCKED.
My husband and I went to dinner the night before and came back to the room. He removed the chain (white gold rosary with a diamond beads and cross) before going to bed, as he does for religious beliefs. In the morning around 8am we went to Seagrapes as we did every single morning of our stay. When we arrived back from breakfast THE CHAIN WAS MISSING. We spent a hours unpacking all our things and searching the room inside out. even though we know exactly where we left the chain. I then called Loss Prevention, after two phone calls to the LP office and was told “he’s making his way” finally The assistant manager Moses arrived, He gave me a form to fill out, then scanned our locked and said he will go check to see if anyone accessed the room. He took a little too long, so I went out to look for him. When I finally found him, he said that One housekeeper accessed my room when we was gone. (While my DND was on, Moses Monge and confirm this) I asked to speak to her and he said ok and walked off... after disappearing for 10 minutes he reappeared and stated that he interviewed the room attendant and she said she checked my room to see if we checked out. Let me remind you, it was between the hours of 8am-10am. Check out is at 12pm, why would anyone be checking my room that earlier with the DND Light turned on. I asked to speak to the attendant that was in my room, or to at least have her interviewed in my presence and he refused. He asked to speak to me in my room, in fear of me making a scene and alerting the other guest. When I refused he walked away from me and said he will have someone else speak to me. I asked to come with him and he said verbatim “NOPE.. YOU WILL NOT COME WITH ME” and walked away from me. IMAGINE THAT... IM A VICTIM IN THIS HOTEL AND THE ASSISTANT MANAGER OF LOSS PREVENTION, WALKED AWAY AND LEFT ME STANDING IN THE MIDDLE OF THE WALK WAY, BECAUSE INWAS UPSET THAT MY THINGS WAS STOLEN. I tried to walk behind him and he was just too fast. So I went to the front desk, Here is where I met Christian [--] (dont know if that’s the correct spelling of his last name.) who is the Front Desk Manager. At this point I am in tears, because of the way this is being handle and a St. Regis property. He calmed me down and asked for me to allow then to do the investigation, we will find your chain or figure out a reimbursement. I asked again to make a formal complaint with the police. I asked again for the attendant to be interviewed in front of me and that fell on deaf eyes. I waited in my room and nothing turned up. Now its hours away from my flight. I went back to the front desk to ask if the cops have arrived because I actually had to call the cops myself. When the cops walked in i was then greeted by Hector [--] another Loss Prevention Assitant manager, Moses shift was over and he was gone. He passed it off to Hector who was very nice, but was thrown into this at the end. Which was so unprofessional because as a manager if you are handling a crisis at your property you should see it through to the end. Not leave as soon as your shift is over. It just shows the lack of concern by the staff and management.
The cops did not speak english so Hector had to translate. Hector never once brought up that the attendant was in my room, and when I did, he quickly defended her in spanish saying she walked in, seen shoes and walked out. HOW, CAN THAT BE POSSIBLE WHEN ALL OUR SHOES WAS ALREADY PACKED AWAY, because we was packed to go. The only shoes that wasn’t pack was the shoes we were wearing. So what shoes did she see? Im
so disappointed in the St. Regis and their lack of accountability. I stayed in so many hotels all across the world, and I have never been stolen from in my locked hotel room. I honestly feel they was so nice at the end because they knew we had a flight to catch and they just pacified the situation until we was off property. Hector said we was going to email me with the police report number and the officers badge number and i’ve received NOTHING.. 3 days later, I decided to call the General Manager, I got through to his assistant Ms. Kravitz who asked me.. after explaining the story and my concerns “what would I like to happen?”. It’s been 3 days and the General Manager was not informed of what’s going on. Later on that day, Ms. Kravitz and Ms. Nash (the Head of Security) contacted me to tell me that they found my balcony door unlock, which was done by me while I searched for the chain, because I needed to verify that the door can not be opened from the outside. Ms Nash and Ms. Kravitz proceeds to tell me that they cant confirm that the chain and money was stolen. So they WILL NOT COMPENSATE ME FOR ANYTHING. Ms. Nash (Head of security) told me flat out.. and I have her recorded, that your PERSONAL ITEMS ARE NOT SAFE IN THE ROOM!! EVEN IF YOUR ROOM IS LOCKED. I am furious, that one, This employee who robbed us, is still working at this resort, so she will strike again and Sadly, I believe if this happened to a person who isn’t one of color this will be handle much different. PLEASE IF YOU HAVE A CHOICE PLEASE STAY AWAY FROM THIS HOTEL. You are not safe, I read a review that identically matches my situation and Ignored it and still stayed at the property. The biggest mistake I’ve made in my life. DO NOT BE LIKE ME. STAY AWAY FROM St. Regis Bahia Beach.
This is our second time on the property and we love it! It was an unplanned visit due to a horrible experience we had on the Embassy Suites of Dorado! But St Regis never goes wrong! Since we got there they all remember us. From Valet, Butlers, Front Desk, Pool Attendants, Housekeeping and Room Service! Shout to Sandy, Yuban,Javier Elias, Janiana from Accounting for the first gift, Jay from Private Dinning for the awesome gift for our daughter and us, Karlos for the delicious bottle! and Natalia,Esteban & el "cano de ojos azules"( we forgot the name) from the Pool amazing service and treated us as family! and last but not least Yoisa from Butler Service she was amazing on our arrival! The property is amazing as always! Everything clean and on point! The pool is to died for! We ordered breakfast to our room and it was amazing! We never wanted to leave out room it was sooo nice! Again we love this property and we can wait to come back! See you guys soon! And thank you again for making us feel like home! From the familia Perez!