InterContinental San Juan
What We Love
- Newly renovated 10,000-square-foot casino offers a selection of slots and table games
- Resort unfolds onto the loveliest beach in town, with two miles of manicured shoreline
- Elegant, palm-lined terrace flanks a lagoon-style swimming pool with swim-up splash bar
What To Know
- Though the resort has four restaurants and two lounges, guests need to venture out for real nightlife
- Valet parking is $25 per night; self-parking is $20
- Fitness center and room service are both available 24 hours per day
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
The somewhat boxy façade of this 16-story oceanfront resort may not say luxury, but a peek inside the 398-room enclave reveals a smart home base for travelers seeking a prime location and top-notch amenities. Spacious and well-appointed guestrooms compensate for the somewhat dated exterior and lobby, with modern furnishings and sweeping ocean or city views from just about any vantage. But the resort’s real draw is the beachfront terrace and pool area — among the best in San Juan.
Bed and Bath
The resort’s 398 rooms and suites offer a choice of ocean or laguna views, which give way to panoramas of the city and mountainscape beyond, while Club InterContinental accommodations offer pristine garden-pool views and an extra dash of white glove service. All of the newly renovated rooms are expansive given urban San Juan’s cheek-by-jowl resort offerings, and they feature sleek furnishings and rich appointments. Whatever your room category, you’ll find all the comforts of home here, from flat-screen TVs to in-room coffee and tea service.
Of the property’s four on-site restaurants, Alfredo Trattoria is a solid choice for traditional Italian fare — one of the city’s best venues for pasta and tiramisu — while the top-rated Ruth’s Chris Steakhouse gives meat lovers something to chew on after a long day exploring the resort’s diversions. Between meals, don’t miss the signature vitamin- and mineral-infused Caribbean wrap at Akua Spa. Request yours in a private outdoor treatment room overlooking the sea, lest you forget you’re staying on one of the top beaches in San Juan.
In the Area
Though San Juan is in the name, this InterContinental retreat actually sits outside the city limits, in lovely Isla Verde, just a short hop from Luis Muñoz Marin International Airport, making it an ideal destination for weekenders looking to maximize their beach time. This area is home to the most picturesque crescent of shoreline in the area. Still, you’re just minutes from Old San Juan by taxi — affordable and easily hailed at the valet stand. For authentic shopping, head to Fortaleza Street to pick up a hand-fitted Panama hat from Olé boutique, or to Concalma on Calle San Francisco for a handmade tote; then cool off with a cocktail in the courtyard of nearby Hotel El Convento, an exceptionally restored historic convent which has an elegant outdoor dining venue. Whatever your preferred diversions, don’t miss the iconic 16th-century Spanish fortress at Castillo San Felipe del Morro for the perfect Puerto Rico photo-op.
How to Get There
This Resort Hotel was a very, very, pleasant surprise....My wife and I travel the world....much more often than most....The beach was super clean, quiet, just steps from our room....the staff was outstanding....helpful in every way....and what I always strive for but so often don't get is this: The taxi-ride from the San Juan Airport to the entrance to the resort is about 5 or maybe 7 minutes. I love that resort.
My mediocre review begins at check-in. The person who registered my spouse and me was incompetent, rude and displayed a "I could care less attitude." We were placed in a room that was wrong. Had to go back to same young grouch and get the bed arrangement listed on my reservation. It gets worse. When my baggage was moved to the next room, my neck brace never made it. I went to the baggage room. No luck. The baggage room Chief sent me to security. The 20 year old security "cop" was one of the most disrespectful person's I have ever encountered anywhere. I asked him if I could go into the security room and look for my neck brace. He said "No." Probably correct answer. However, he showed no interest in looking for it. Went to find a manager. Inter Continental management must have cave. Employees were afraid to disturb their hibernation. Finally, the Concierge helped me. He went the Security Room and looked. No such luck. However, the Concierge made my stay somewhat meaningful. I doubt that you can find a more competent Concierge. Inter-Continental should triple his salary.. The first thing a guest should do when you stay at the Inter-Continental Puerto Rico is to visit the Concierge. He is very distinguished person, well dressed, rather handsome, good hair cut, a pleasant smile and has a great personality. When you visit Inter-Continental Puerto Rico, the first question at Registration should be: "Are you under new management? Breathe a sigh of relief if hey "yes,"
Great rooms, great beach, great pools, great food, but the real magic of El San Juan is the customer service at all points in the resort- the best we’ve encountered. Arrived to hotel with a wardrobe malfunction but Michelle at the front desk, went the extra mile and secured a tool from engineering and bravo-zipper fixed!