InterContinental San Juan
What We Love
- Newly renovated 10,000-square-foot casino offers a selection of slots and table games
- Resort unfolds onto the loveliest beach in town, with two miles of manicured shoreline
- Elegant, palm-lined terrace flanks a lagoon-style swimming pool with swim-up splash bar
What To Know
- Though the resort has four restaurants and two lounges, guests need to venture out for real nightlife
- Valet parking is $25 per night; self-parking is $20
- Fitness center and room service are both available 24 hours per day
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The somewhat boxy façade of this 16-story oceanfront resort may not say luxury, but a peek inside the 398-room enclave reveals a smart home base for travelers seeking a prime location and top-notch amenities. Spacious and well-appointed guestrooms compensate for the somewhat dated exterior and lobby, with modern furnishings and sweeping ocean or city views from just about any vantage. But the resort’s real draw is the beachfront terrace and pool area — among the best in San Juan.
Bed and Bath
The resort’s 398 rooms and suites offer a choice of ocean or laguna views, which give way to panoramas of the city and mountainscape beyond, while Club InterContinental accommodations offer pristine garden-pool views and an extra dash of white glove service. All of the newly renovated rooms are expansive given urban San Juan’s cheek-by-jowl resort offerings, and they feature sleek furnishings and rich appointments. Whatever your room category, you’ll find all the comforts of home here, from flat-screen TVs to in-room coffee and tea service.
Of the property’s four on-site restaurants, Alfredo Trattoria is a solid choice for traditional Italian fare — one of the city’s best venues for pasta and tiramisu — while the top-rated Ruth’s Chris Steakhouse gives meat lovers something to chew on after a long day exploring the resort’s diversions. Between meals, don’t miss the signature vitamin- and mineral-infused Caribbean wrap at Akua Spa. Request yours in a private outdoor treatment room overlooking the sea, lest you forget you’re staying on one of the top beaches in San Juan.
In the Area
Though San Juan is in the name, this InterContinental retreat actually sits outside the city limits, in lovely Isla Verde, just a short hop from Luis Muñoz Marin International Airport, making it an ideal destination for weekenders looking to maximize their beach time. This area is home to the most picturesque crescent of shoreline in the area. Still, you’re just minutes from Old San Juan by taxi — affordable and easily hailed at the valet stand. For authentic shopping, head to Fortaleza Street to pick up a hand-fitted Panama hat from Olé boutique, or to Concalma on Calle San Francisco for a handmade tote; then cool off with a cocktail in the courtyard of nearby Hotel El Convento, an exceptionally restored historic convent which has an elegant outdoor dining venue. Whatever your preferred diversions, don’t miss the iconic 16th-century Spanish fortress at Castillo San Felipe del Morro for the perfect Puerto Rico photo-op.
How to Get There
Just returned from a wonderful weekend stay at the Intercontinental Hotel where 4 lifelong friends and I enjoyed the beach, pool, dining and much more. The service at the pool was perfect and our bartender Pedro was the best! He went out of his way to make sure we were happy and suggested several restaurants and bars to try off the grounds of the resort. His recommendations were spot on and added so much to our trip!
My husband and I stayed at the Intercontinental for a week. We had an amazing time and the service was great, especially at the pool bar. Our amazing bartender, Pedro was the best! Super quick service and gave us some great recommendations on things to do during our stay. Highly recommend!!
We booked this hotel accommodation at last minute as our reservation with Caribe Hilton was canceled as they are still under repair.
Things were bad from the moment we arrived and it all went downhill from there.
Let me start with the check-in process!
Slow as molasses. Personnel have the attitude our presence in interfering in their social time. Simply no sense of urgency. Arrived at check-in at 3:10 and did not complete the process until 3:55. Granted the hotel was prepaid and the information had been provided a long time back.
The property appears gorgeous in pictures until you walk the halls and smell the mold.
Arrived at our floor to find two large industrial fans right in Front of our rooms.
So, our room. Ocean view. Not worth the nearly $400 per night. Oh heck no! But the actual problem was access to our room. The bracelet key simply did not work. It took early 5 minutes each time we attempted to gain access.
Here’s the kicker! Approached the anti-socials at the front desk who assured me that someone would fix it. I waited! Waited! Waited! She pulled her cell phone out of her back pocket and check updated her status on social media!
Finally, as I waited! I asked again! HELLO! I though you were going to call someone!
She walked away, came back 15 seconds later and said someone will be right up. Wait in the room. Hence, the same response I got from every staff member at this facility. It is now checkout time and not a single staff member had been to room to even attempt to correct this problem.
The Sunday local party! Oh boy! So let’s say once again, this $400 a night dive, opens the pool area and invited the locals for a $25 fee to use the facilities. So, here we are paying customers and we could not find a single seat to relax on a Sunday! This company clearly lacks customer loyalty care!
Needless to say, we don’t generally stay at IHG properties. We are Hilton Diamond members.
And I can assure you, I will certainly stay clear of any IHG hotel in the future. Specially this property.
I hope this review helps.
The hotel is well tended, and the rooms are in good shape. The grounds are beautiful and well taken care of. However, for the week that I was there, the beach was disgusting. There was a band of seaweed 20-40 feet wide, from the top of the water to the bottom. Once you slogged through it, even at chest deep, you were standing in ankle deep seaweed. Yuck!
Service isn't much better. It took four trips from staff to finally get me a TV remote that worked while I was trying to watch the Super Bowl in my room. Three hours. When I went for dinner at one of the hotel's restaurants, there was no one around to seat me; so I went to another one on the premises. I got seated, but waited for 5 minutes without being recognized by anyone there.
I left and had dinner at a place near the hotel.
Because I could have breakfast al fresco, I tried three times to have breakfast at the hotel. Each time the food came out less than hot; one time it was so "cool" that I had to have it sent back. And this was for a breakfast that charged $17.00, not including tip. And, frankly, most of the time, the service was not that good.
So, in all, I'd say, avoid this place. It's not worth the money.
As a Spire IHG member and frequent traveler I am disappointed in this hotel, it is not up to the Intercontinental standard I am used to. I understand getting a free room for the week with points would not be the best room, but the bathroom is the size of a closet. The fan in the bathroom does not work and we were only given 2 bath towels when we have 4 guests in our room. I can’t imagine spending the $300 a night here that is advertised. Maybe the “paid” rooms are nicer.