InterContinental San Juan
What We Love
- Newly renovated 10,000-square-foot casino offers a selection of slots and table games
- Resort unfolds onto the loveliest beach in town, with two miles of manicured shoreline
- Elegant, palm-lined terrace flanks a lagoon-style swimming pool with swim-up splash bar
What To Know
- Though the resort has four restaurants and two lounges, guests need to venture out for real nightlife
- Valet parking is $25 per night; self-parking is $20
- Fitness center and room service are both available 24 hours per day
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The somewhat boxy façade of this 16-story oceanfront resort may not say luxury, but a peek inside the 398-room enclave reveals a smart home base for travelers seeking a prime location and top-notch amenities. Spacious and well-appointed guestrooms compensate for the somewhat dated exterior and lobby, with modern furnishings and sweeping ocean or city views from just about any vantage. But the resort’s real draw is the beachfront terrace and pool area — among the best in San Juan.
Bed and Bath
The resort’s 398 rooms and suites offer a choice of ocean or laguna views, which give way to panoramas of the city and mountainscape beyond, while Club InterContinental accommodations offer pristine garden-pool views and an extra dash of white glove service. All of the newly renovated rooms are expansive given urban San Juan’s cheek-by-jowl resort offerings, and they feature sleek furnishings and rich appointments. Whatever your room category, you’ll find all the comforts of home here, from flat-screen TVs to in-room coffee and tea service.
Of the property’s four on-site restaurants, Alfredo Trattoria is a solid choice for traditional Italian fare — one of the city’s best venues for pasta and tiramisu — while the top-rated Ruth’s Chris Steakhouse gives meat lovers something to chew on after a long day exploring the resort’s diversions. Between meals, don’t miss the signature vitamin- and mineral-infused Caribbean wrap at Akua Spa. Request yours in a private outdoor treatment room overlooking the sea, lest you forget you’re staying on one of the top beaches in San Juan.
In the Area
Though San Juan is in the name, this InterContinental retreat actually sits outside the city limits, in lovely Isla Verde, just a short hop from Luis Muñoz Marin International Airport, making it an ideal destination for weekenders looking to maximize their beach time. This area is home to the most picturesque crescent of shoreline in the area. Still, you’re just minutes from Old San Juan by taxi — affordable and easily hailed at the valet stand. For authentic shopping, head to Fortaleza Street to pick up a hand-fitted Panama hat from Olé boutique, or to Concalma on Calle San Francisco for a handmade tote; then cool off with a cocktail in the courtyard of nearby Hotel El Convento, an exceptionally restored historic convent which has an elegant outdoor dining venue. Whatever your preferred diversions, don’t miss the iconic 16th-century Spanish fortress at Castillo San Felipe del Morro for the perfect Puerto Rico photo-op.
How to Get There
I don't think I've ever had as consistently friendly, helpful and professional service as at the InterContinental San Juan. From the doormen and the wait staff to the housekeepers, bartenders and beach attendants--every employee clearly takes pride in their professionalism (I honestly can't say the same for our trips to Disney World!). Lead Concierge Nestor Colon was a joy to talk with and he went above and beyond to make sure our celebratory stay was a vacation to remember. Even when we accidentally messed up our room safe code, a friendly staff person knocked on the door to help before we even hung up the phone with the security office!
Pour yourself a pina colada and don't hesitate to book this beach-front hotel. Long after our memories of the pretty Puerto Rican beaches and breezy warm nights fade, we'll remember all of these lovely people and the positive energy they put out on the Island.
On a business trip where we had to go to multiple locations on the island stayed at this hotel. In general hotel was clean and efficient. I did have to move my room once as they were doing construction two floors above me. The pool area is nice as is the beach. The prices are what you would expect for the Island so do not expect any deals. The staff is friendly and helpful.
We stayed at the InterContinental one night pre cruise and one night post cruise. As a platinum member we were upgraded to a beautiful pool/ocean room. The hotel is lovely and the beach and pool are great. The concierge is super friendly and helpful.
We choose to stay here on our honeymoon a day before our cruise out of San Juan. Let me tell you it was sooo beautiful! Upon our arrival at the Intercontinental we were greeted by William. He was AMAZING! I am so glad that he was the first person we met when we got to the hotel because he truly made us feel welcome and at home. You know how you meet someone and they just have that aura about them that makes you feel all warm and fuzzy inside. Those people really make a vacation wonderful when you meet them. Well this was William, he just gave off this friendliness, and warm energy that made you feel like you were meeting a long lost friend. He let us in and showed us where to go, and once we were at the check in desk we were upgraded to an ocean view room which was gorgeous. It gave such stunning views of the beach and ocean. IT really was stunning. We got in early so we were able to enjoy the beach, the pool, and the hot tub later on that night. The accommodations were nice, and clean. in the morning we had the continental breakfast which was delicious, and the staff in the restaurant were very friendly. Once we decided to leave our accommodations for our cruise we walked down to the door, and once again we were greeted by the ever friendly William. We chatted for about 20 mins, and he wished us well on our travels. He even took a picture of us out front of the Hotel. He really was the shining star at this resort, and I hope that the hotel knows how lucky they are to have such a man as the face of the hotel. It really makes the vacation start off on the right foot. If someone reads this to him tell him we still think hes wonderful, and we hope he is well and enjoying the holidays!
We stayed here for a night after our Disney cruise. We're family of four with two children aged 10 & 9. Everything about the hotel is charming and staffs are so wonderful as well. I picked this hotel because it's on the beach, and close to the airport.
There were two staffs behind the checkin desk. Although there was only one person in front of me, I was waiting for like 10 min. When I was about to get frustrated, a nice gentleman, forgot his name, took me into his office to check me in. He was very nice and kind, first frustration on waiting so long was soon forgotten. He was informative and helpful. Couldn't ask for more.
We had a pool/oceanview room with two double beds. Sheets, and pillows were comfortable, Desks and chairs were tastefully decorated and clean. Everything was so nice except the thin walls with no soundproofs. We woke up constantly at night by the next door couple's passionate noise, all night long. Around 6:30am, I woke up again and my kids started to move so I had to call the front desk. Thankfully they had sent security and informed the couple about the noise and they were quieter. We were able to hear them talking as well. This noise issue was really the only downside of our room. The view from the balcony was so beautiful as well. Couldn't ask for more. We were on the 6th floor.
Bathroom was abit low quality, you could see that it's getting old. bathroom door wasn't closing tight, and my gosh, provided hairdryer was nothing I've seen before even at motels. They need to upgrade their hairdryers. Toilet wasn't up to par as well but it does its job. They had complimentary Shampoo, conditioner, body lotion, Qtips, cotton rounds, shower cap, and even a sewing kit! I was impressed with the sewing kit. lol.
POOL AND BEACH:
They had such a luxurious amenities. Pool grounds and the beach was so clean and beautiful. Beach access was so easy, and the water isn't too far from the pool area. Isla Verde beach was supposed to be the nicest beach in San Juan area and I agree. Beach was nice but not suitable for little children. Waves were high and rough. We had fun but got little scared, my kids tried to stay at the ends. They provide Towels, sunscreens, bug repellent, fresh fruit infused waters at the pool. The pool was large and spacious, loved their little falls! Great water massage on your shoulders. Whirlpool was pretty big and spacious compared to other hotels as well. You have to make sure you're wearing the bracelet they give you. They'll check on you if it's not visible. It's surely nice that you can use their pool/beach even after you check out while waiting for your flight. We showered before heading out to the airport. We rented a car so our luggage was in the car after we checked out at noon, but they'll hold your luggage for you as well.
HOTEL GIFT SHOP:
Wow- their selection of merchandise is impressive. I never feel the urge to buy anything at the hotel shop but they had a lot of things that I wanted to get! They had some good on-sale sections and as far as I know, they had the best magnet collection from the area. I collect magnets and its usually the only thing that I always buy when traveling. I checked couple of other stores, couldn't find anything I liked. But this shop actually had two that I wanted to get. Whoever stocks that store definitely have great taste! They had bunch of hat selections that my husband and I wanted to get as well.
It wasn't a huge shop but it was enjoyable to look around, and gave us urge to buy some stuffs. I loved the hat and the earing that I bought!
There's an open parking across the street. They charge $20 per night for the hotel guests and that means you can park for two days when you stay for a night. You can go in and out of the parking lot without any extra charge but that lot fills up pretty quickly. They'll check your room number and name when you exit the lot.
We were questioning about the safety of the area and it felt pretty safe to walk around the shops and restaurants. We felt that the area reminded us of Miami. There was CVS across the street and MiCasita that offers $2.99 basic breakfast plate. Don't forget to visit Lupi's mexican restaurant couple of doors down for a fried ice-cream!
It kinda sucks that you have to pay the additional resort fee but at the end, it didn't really matter because we truly enjoyed their amenities. It almost feels like staying there
was the best part of our vacation! I would be concerned about the noise if we were to go back but hopefully they can do something about it.