InterContinental San Juan
What We Love
- Newly renovated 10,000-square-foot casino offers a selection of slots and table games
- Resort unfolds onto the loveliest beach in town, with two miles of manicured shoreline
- Elegant, palm-lined terrace flanks a lagoon-style swimming pool with swim-up splash bar
What To Know
- Though the resort has four restaurants and two lounges, guests need to venture out for real nightlife
- Valet parking is $25 per night; self-parking is $20
- Fitness center and room service are both available 24 hours per day
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
The somewhat boxy façade of this 16-story oceanfront resort may not say luxury, but a peek inside the 398-room enclave reveals a smart home base for travelers seeking a prime location and top-notch amenities. Spacious and well-appointed guestrooms compensate for the somewhat dated exterior and lobby, with modern furnishings and sweeping ocean or city views from just about any vantage. But the resort’s real draw is the beachfront terrace and pool area — among the best in San Juan.
Bed and Bath
The resort’s 398 rooms and suites offer a choice of ocean or laguna views, which give way to panoramas of the city and mountainscape beyond, while Club InterContinental accommodations offer pristine garden-pool views and an extra dash of white glove service. All of the newly renovated rooms are expansive given urban San Juan’s cheek-by-jowl resort offerings, and they feature sleek furnishings and rich appointments. Whatever your room category, you’ll find all the comforts of home here, from flat-screen TVs to in-room coffee and tea service.
Of the property’s four on-site restaurants, Alfredo Trattoria is a solid choice for traditional Italian fare — one of the city’s best venues for pasta and tiramisu — while the top-rated Ruth’s Chris Steakhouse gives meat lovers something to chew on after a long day exploring the resort’s diversions. Between meals, don’t miss the signature vitamin- and mineral-infused Caribbean wrap at Akua Spa. Request yours in a private outdoor treatment room overlooking the sea, lest you forget you’re staying on one of the top beaches in San Juan.
In the Area
Though San Juan is in the name, this InterContinental retreat actually sits outside the city limits, in lovely Isla Verde, just a short hop from Luis Muñoz Marin International Airport, making it an ideal destination for weekenders looking to maximize their beach time. This area is home to the most picturesque crescent of shoreline in the area. Still, you’re just minutes from Old San Juan by taxi — affordable and easily hailed at the valet stand. For authentic shopping, head to Fortaleza Street to pick up a hand-fitted Panama hat from Olé boutique, or to Concalma on Calle San Francisco for a handmade tote; then cool off with a cocktail in the courtyard of nearby Hotel El Convento, an exceptionally restored historic convent which has an elegant outdoor dining venue. Whatever your preferred diversions, don’t miss the iconic 16th-century Spanish fortress at Castillo San Felipe del Morro for the perfect Puerto Rico photo-op.
How to Get There
I stayed here for a couple of nights on business, and was stuck with "mountain view" room. Code for parking lot view.
The room itself was very nice, if a bit dated, the bathroom was gorgeous and huge, with really nice amenities.
The HVAC was sort of non-functional- this may be a PR thing- it was so cold, we couldn't get it any warmer, and nothing in the room ever dried, everything stayed damp.
The pools were stunning, but the beach was beyond gorgeous!
I LOVE LOVE LOVE the key and towel system here!
They give you a comfy elastic bracelet as your room key, and it opens a towel machine at the pool- take what you need, return it when you're done- GENIUS!
The BEACH IS PERFECTION! Silken sand, Blue and warm, stunning paradise!
Their Ocean Bar is wonderful- mojitos!
We also ate their downstairs puerto rican restaurant which I will review separately- it was very good.
Was going to go to the sushi restaurant, but the only serve set rolls- no sashimi, no sushi, ONLY MAKI, period. how stupid is that?
Some rooms were undergoing renovation.
I would say if you can get an ocean view room- this is nice- if not maybe don't spend any time in your room except to sleep LOL
I was a little hesitant going to Puerto Rico after the hurricane, but after arriving at the Intercontinental at Isla Verde I was very pleased. The hotel was in pristine shape and except from a waterfall on the back of the pool everything else was functional. The attention and the service was great from the bilingual friendly staff. The ambience in the pool was great with DJs on the weekend during the afternoon and moving over to the beach at night. This is the kind of place that you don’t need to leave To have fun. On the other hand if you want to relax the beach is amazing with it’s hard sandy bottom and warm waters. The rooms were clean and the mattress OMG so comfortable it was hard getting up in the morning. The town near by of Old San Juan is definitely a must see if you like going 100 years in time, shop, party or just try the authentic foods. Highly recommend this hotel and PUERTO RICO 🙌🏼🙌🏼!
I was hesitant to stay here after seeing mixed reviews. I am SO glad we stayed here. Could not have asked for a nicer stay. The hotel was perfect! Hotel service was excellent and the room and the view were absolutely perfect as well. I cannot say anything bad or negative about this hotel! We had an ocean view room and the view was so lovely! The room was perfectly clean and smelled nice too! The bed was very comfortable! Hotel staff was excellent, anytime we passed a staff member we were greeted with a smile & pleasantries. Our floor & room were very quiet. We stopped by the front desk several times to ask questions and the staff was always very friendly, helpful, & knowledgeable.
The pools were absolutely perfect as well! Very clean and super relaxing! We loved having access to the beach chairs & umbrellas, beach staff was also very friendly. I have traveled the world & this is one of the best hotels I have ever stayed at. We will be back!
This was by far the the worst vacation ever for my wife and I.
The Intercontinental staff does no know the first thing about customer service, hospitality or how to make their customers feel welcomed. The hotel
Room smell like a cheap roadside motel.
On my last day in the hotel my wallet got stollen out of my bag in the pool area.
No one to help, no one cared. It took a lot to finally get Manager On Duty to even listen to my issue.
I don’t recommend this hotel and I will never return to PR. This was the worst vacation experience. Stay away from the Intercontinental Hotel in Carolina PR unless you like to pay a lot for bad service.
We stayed in the last week of April there and we had a great experience! Food was excellent at every restaurant!! Rooms are spacious and clean and the best pool in the area!! I recommend if you travel with kids to get a cabana as they are very convenient and give the comfort and shade need it for the little ones! The hotel offered Enterteiment during the wwekend which it was a surprisingly highlight to our stay! VIP service!! We will come back soon!