Marriott Port-au-Prince Hotel
- Free WiFi
- Parking On Site
With a stay at Marriott Port-au-Prince Hotel in Port-au-Prince, you’ll be convenient to Museum of Haitian Art and Champs de Mars Square. This 4.5-star hotel is within close proximity of National Pantheon Museum and National Palace.
Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and multilingual staff. Planning an event in Port-au-Prince? This hotel has 1000 square feet (93 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
The PAP Marriott has been my go-to Hotel when I travel to Port au Prince. I’ve been coming to this property since It was built. I also have seen this hotel degrade and slip on basic expectations for a Marriott. This is my third review. I booked 5 nights in a business trip. I’m writing this review after the second night.
The rooms have not been well maintained and there are other issues.
Here’s the list:
The room carpets are stained and do not show evidence of being shampooed. I can normally walk barefoot in a Marriott, but here I wear socks. The carpets have an odor that I can only assume is due to the lack of deep cleaning.
For my two nights, there is no hot water. This includes having to shower and shave in cold water. The water pressure is very low and barely is enough. This is a serious situation for a major brand.
The hotel is an eleven story building. There are two elevators, however only one is working. In speaking with my client who travels from the US and stays at the Marriott regularly, I was told that this has been the status for a while. This situation causes delays at high usage times (mornings especially).
The breakfast buffet is decent quality however compared to previous stays, the selection of items has been reduced and the replenishment of food items doesn’t happen enough. When I went to have breakfast at 7:30am, many cold items (cheeses, fruits, bread) were gone. The kitchen staff could not keep up. Many guests standing and waiting for replenishment. This is unacceptable for a $24US daily charge.
The bright spot of my dismal stay is the kindness and good feelings of the staff. Front desk, restaurant and bartenders were all hard working and truly try to please the guests. They are 10/10. Excellent. All are bi-lingual, and some even have good Spanish language skills.
The hotel and Marriott Corp need to look into these shortcomings. Improvements are quickly needed. I will likely not return to this hotel until changes are made to restore things. There are other options in the city.
Great hotel with guest services always and willing to help with anything you need at a moment of time room are quality love the comfortibilty and seafe acces and every room anything needed they're are there to provided not to forget the restaurant on the ground floor great food bar tenders are awesome
I never expected that level of service starting checking in through all 4 days and nights there. Tea is doing a great job and are striving to be even better. Everything is respectful, friendly, efficient. I may understand the frustration of some visitors, but I personally haven't experience anything else but very professionally executed hospitality.
Stayed here for several weeks for a business trip. The Marriott is one of the few hotels in Port-au-Prince (a city with high crime and political instabiity levels) with sufficient security for the international market. As a result, it has a semi-captive market and can charge a premium for mediocre services to the government/development/business travelers visiting Haiti.
PROS: Definitely secure (though I saw hotel security escort someone out of the gym who must not have been a guest/gym member, so how did he get in?). Hotel public areas (lobby/restaurant/pool area) are attractive. Comfortable beds. Fast and reliable wifi (free for Marriott members). A small refrigerator to keep beverages and other items cold. Decent gym with a variety of machines and weights. The few times I needed to ask the Front Desk for something, they were usually responsive. For example, there are no coffee makers in the rooms, but the hotel did loan me a hot water dispenser so I could make instant coffee.
CONS: We might have gotten truly hot water one day throughout my entire stay. Most of the time, it was lukewarm at best. For a few days, there was no hot water at all; the hotel apologized with a letter saying some work was going on. Replacing towels seemed to be hit-or-miss proposition, with some days getting a full complement of new towels, with other days lucky to get a bath towel. Restaurant is expensive even by U.S. Standards, and service could be very slow. TV channels are plentiful, though service was occasionally interrupted. The broadcasts are not in HD, which is probably all for the better since the TV set in my room had about six circular spots that were brighter than the rest of the screen. Others also complained about this, so it seems the hotel bought a batch of defective TV sets from LG.
In summary, if you are an international traveler -- especially one on business -- your employer will probably insist you stay here (or at a couple of other hotels rated for good security). You will be safe but, otherwise, your stay won't be anything to write home about.
Currently staying at the hotel for a 3 week business trip. On the plus side, it's a modern hotel with comfortable beds (actually one of the best mattresses I've ever slept on, including my own at home!) and attentive security. There is a pool, gym, and restaurant on site, taking care of most basic needs. There are a few nice surprises, too - they host local artisans on Sundays to sell their wares, giving you an opportunity to buy some souvenirs, and there is a small shop connected to the building with some interesting gift items along with your basic travel sundries. The room has a small refrigerator that is nice for longer stays, and the hotel provides 2 bottles of water a day.
Unfortunately, there are also several frustrating things that make it less than ideal for long-term stays. The bedrooms contain no drawers except for the two inside the closet, so it's awkward for unpacking. The room service is extremely uneven - I've returned from work to find the bed made every day, but it's a gamble on whether the glasses have been cleaned, towels cleared out and replaced (sometimes all the towels taken out but no new ones brought in), shower area cleaned, or even for the garbage to be taken out. It sometimes takes 3 or 4 calls to the desk to get anything like towels delivered to the room. The pool, while large, is in the midst of the patio tables and bar music playing, so it's not very relaxing. And the gym desperately needs a better ventilation system; the equipment looks good, but I haven't been able to bring myself to use it. My colleagues have had varying success or failure with the air conditioning in the rooms - some can't stop it from getting down into the lower sixties, others have it cut out on them and the room gets stuffy and warm.
The restaurant has a pretty limited menu selection and it's quite expensive. Breakfast, if you don't have high enough Marriott status, is $24 a day; there is also a "cafe" in the main lobby where you can buy muffins, croissants, etc, and that's generally been what I do for breakfast instead. Restaurant service isn't 100% either, I've had orders taken down wrong and it can be difficult to get anyone's attention even when it's not busy.
Finally, weekends can be rather noisy in the hotel with large groups coming in by the busload; generally these seem to be groups coming in for missionary work, staying in Port au Prince for a couple of days before heading elsewhere. While I appreciate their dedication and hard work for the people here, they also seem to be rather rambunctious groups and change the tone of the hotel dramatically - seeing as I was woken up before 6am today by a rousing chorus of "happy birthday" for my next-door neighbor, I'm a little less charitably inclined at the moment.
Overall, it's a reasonable option for a trip into Port-au-Prince, but don't expect a 5-star experience.