4.5
Very Good 335 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
building Lobby retail condominium headquarters

Overview

Location

With a stay at Marriott Port-au-Prince Hotel in Port-au-Prince, you’ll be convenient to Museum of Haitian Art and Champs de Mars Square. This 4.5-star hotel is within close proximity of National Pantheon Museum and National Palace.

Rooms

Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and multilingual staff. Planning an event in Port-au-Prince? This hotel has 1000 square feet (93 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Marriott Port-au-Prince Hotel
147, Avenue Jean Paul Ii, Turgeau
Port-au-prince, HT 6113 Haiti

Reviews

4.5 Very Good 335 Reviews
Amazing city but keep safe with good tour operators
Reviewed 4 weeks ago

We spent 3 nights for Christmas 2018 in this hotel. We wanted to discover Haiti and feel the people and culture. I booked taxi service (portauprincetaxi.com) before hand for transfer from the airpot and used them for next couple of days.

First day we did a Port au Prince city tour with the portauprice taxi - iron market, hotel Olofsson, observatoire through Petionville, quick view of gingerbread houses. We were not interested in the cathedral or national palace. Loved the market and views of Petionville and view from observatorire. Taxi service was good, they take care of your safety. I recommend you clearly state what you want before the tour and negotiate the price. The taxi tends to suggest additional detours for extra costs hence you know what you want and specify clearly ahead of the tour.

We went to the Bassin Bleu with same taxi and also did short tour of Jacomel. Note the drive is long but worth it. At Bassin Bleu our taxi set us up with a local guide. He took us through the different water falls and to the last water fall where we jumped into the basin, that was an amazing experience.

Marriott is a good standard hotel for Haiti. Service is good but been told us about not having hot water after we checked in. They would bring hot water in a big container when needed. We asked for it one time but then never used this service. It was taking too long and the cart made a mess in the room. Otherwise the service was great, nice people and food was delicious.I would go back to this hotel again.

I also found out even though the hotel does not have their own car transportation, they work with partner companies and help you to organize trips. I used hotel recommended taxi service for rest of the trip. We went to Montrouis to Hotel Royal-Decameron-Indigo for 4 days and then back to the airport. See separate review for Hotel Decameron.

Great Service
Reviewed 1 month ago

I just spent two nights at the Hotel and the service was excellent. I had received a warm Welcome at the Door from Fred, Joseph at the Front Desk was very professional. Room was cleaned the way I expected a Marriott Hotel should be. Cassandra did an excellent Job at the restaurant when I was having breakfast. I heard Cassandra answering in English to a few other guess. As Haitian I was proud of her.
overall Great Service.
keep up the good job - Marriot Port-au-Prince Hotel.

I will be back with my wife and kids soon.
Mr Mahotiere

R&R
Reviewed 2 months ago

Definitely my favorite hotel to stay at when I am in Haiti. This was my second trip in 6 months and when I want some some time this is where I stay.
I LOVE the staff!! Especially: Miriam, Daniel, James, Jonas.. There hospitality is impeccable. I enjoy converse with them..
Such a clean and quite location. I’ll be back of course!!

Positives and Negatives
Reviewed 2 months ago

I wasn't expecting a 5 star hotel (after all this is a Haiti). But this was below Marriott standards. Positives - very friendly staff especially in the bar and restaurant. Clean. Gated and safe. Negatives - no hot water for our 2 night stay. We were told about it as we finished checking in leaving us no alternative but to deal with it. Only 2 towels, no hand towels, no face cloths. Room was cleaned very late in the afternoon. They can do better

Disappointed in this hotel
Reviewed 2 months ago

The PAP Marriott has been my go-to Hotel when I travel to Port au Prince. I’ve been coming to this property since It was built. I also have seen this hotel degrade and slip on basic expectations for a Marriott. This is my third review. I booked 5 nights in a business trip. I’m writing this review after the second night.

The rooms have not been well maintained and there are other issues.

Here’s the list:

The room carpets are stained and do not show evidence of being shampooed. I can normally walk barefoot in a Marriott, but here I wear socks. The carpets have an odor that I can only assume is due to the lack of deep cleaning.

For my two nights, there is no hot water. This includes having to shower and shave in cold water. The water pressure is very low and barely is enough. This is a serious situation for a major brand.

The hotel is an eleven story building. There are two elevators, however only one is working. In speaking with my client who travels from the US and stays at the Marriott regularly, I was told that this has been the status for a while. This situation causes delays at high usage times (mornings especially).

The breakfast buffet is decent quality however compared to previous stays, the selection of items has been reduced and the replenishment of food items doesn’t happen enough. When I went to have breakfast at 7:30am, many cold items (cheeses, fruits, bread) were gone. The kitchen staff could not keep up. Many guests standing and waiting for replenishment. This is unacceptable for a $24US daily charge.

The bright spot of my dismal stay is the kindness and good feelings of the staff. Front desk, restaurant and bartenders were all hard working and truly try to please the guests. They are 10/10. Excellent. All are bi-lingual, and some even have good Spanish language skills.

The hotel and Marriott Corp need to look into these shortcomings. Improvements are quickly needed. I will likely not return to this hotel until changes are made to restore things. There are other options in the city.