Sirenis Punta Cana Resort Casino & Aquagames – All Inclusive
- Handicap Accessible
- Kids Club
- Parking On Site
When you stay at Sirenis Punta Cana Resort Casino & Aquagames – All Inclusive in La Altagracia, you’ll be on the beach and within the vicinity of Macao Beach. This all-inclusive resort is within the region of Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course.
Make yourself at home in one of the 805 air-conditioned rooms featuring minibars. Rooms have private balconies. Wired and wireless Internet access is available (surcharge). Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools and 3 spa tubs are a perfect way to relax and recharge. Additional features at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 5 restaurants, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.
How to Get There
Weather absolutely perfect, amazing beach
Resort massive, lots to do
Food good always found something and I’m quite picky
Service need some improvement if it comes to setting tables in buffet and serving drinks would be ideal if they put self serving drink machines so ppl can just do it themselves instead of waiting for staff as it gets busy
If it comes to bar service amazing quick lots to choose from
Reception they could improve communication in English coz it was a bit annoying they couldn’t understand in English
Animation team Spaghetti was my child’s favourite one. he would always smile and chat to everyone whether they adults or child
Room service very good always done our beds and always had fresh towels and other toiletries
So overall we had fabulous holiday don’t let the bad reviews ruin your holiday if you go with positive attitude and ask the staff for help they definitely try to do everything they can to improve there is few of staff members that I didn’t find very friendly but you’ll get that everywhere you go now days you’ll pick your favourite ones and stick with them
My partner and I came to Sirenis for a much needed, delayed honeymoon trip. The following is a breakdown of our balanced review of Sirenis.
We liked our junior suite. The decor was nice and the room was fairly clean upon arrival. We were hoping for a tub, but the open concept rain shower was great. However, we didn’t love the plasticky sofas in the living room space, but we didn’t sit on them often. We were also very surprised that the room lacked basic amenities like lotion or conditioner.
The resort is large and we loved that it fronted right onto the beach. We also really enjoyed the water park, which was a unique feature of the hotel.
One disappointing feature was an evident lack of bathrooms around the pool and beach area. The closest bathroom was the one attached to the Tex Mex restaurant, and everyday only two stalls were unlocked for guests. The other ones were either locked, full of cleaning products or broken toilets. Considering the size of the resort and number of guests, this is a design flaw.
The food was hit or miss, though there was a good variety of options. In comparison to some of the all-inclusive resorts we’ve been to in Mexico, we were not as happy with the food at this resort. There were two exceptions: the turkey club and fries from the room service was phenomenal and we frequently ordered that with fruit platters instead of going to the buffet. We also LOVED the donuts at the coffee bar.
We were extremely disappointed with the customer service. We were not the only guests who noticed that Spanish-speaking guests were receiving obvious preferential treatment over English-speakers. We were shocked by the lack of smiles from the people serving us, from the servers, to the lobby employees, to the bartenders. At the very least, we expected a smile, if not polite and friendly service....but even that we did not get at Sirenis.
The exceptions are our concierge, Ethel, who was very lovely and helpful, and the two bartenders we befriended at the beach bar.
To make matters worse, I had my new phone stolen in the lobby area on the first day. We were shuffled around to various different people who had varying different responses to how our problem would be dealt with. No one seemed very interested in helping us. We told the lost and found manager where the phone was taken, and were told they would “check the surveillance”. We had to make constant inquiries about whether that was done. Then, we were finally told that nothing was seen on the surveillance and that I “must have left it somewhere else”. I reminded him that my spouse and I were 100% certain that this was not the case, and exactly where my phone was taken. We believe there was a cover-up for an employee who had taken the phone. We had approached the woman who appeared to be in charge of fluffing the pillows on the couch where I left the phone momentarily, and her demeanor told us everything we needed to know. This carelessness and lack of interest effectively ruined the start of our trip. Had the customer service been better, we may have been able to have a good time.
Based on this unfortunate experience, I would not recommend this resort to friends or family, and we were disappointed to spend our honeymoon there.
We were worried about the hotel prior to our holiday, based on recent reviews. I wouldn’t say it was as terrible as some of those, but when you book a 5-star hotel you expect a certain standard. The hotel fell well below this.
The first, and overarching MAIN issue - cleanliness. The first room (3001) we were given smelled of mould - not just a little bit, but a lot! The toilet seat was stained, to the point where it couldn’t be wiped off. We requested a room change and received this the next day.
On the face of it, our new room (2215) faired much better. However after a few days our opinion changed. Our shower was never cleaned, our bed sheets were never changed and the floor was disgusting - we had to wear socks or flip flops around the room, otherwise our feet turned black!
The second issue was with the housekeeping in general. On some days we returned to the room to find either:
1) no towels
2) bath towels but no hand or floor towels
3) one bath towel and no other towels
We had to constantly find a cleaner and ask for what was missing. In addition to the towels, it was a lottery as to how many bottles of water would be restocked on any given day. We also drank the cans of Heineken from the minibar on the first day in the room - these were not replaced for the rest of our stay. Just a thought for a management to consider - I’d think Heineken as an import, would be much more expensive than stocking the minibar with Presidente (local beer). Why not use those instead of Heineken to cut costs, rather than refuse to restock the minibar? Granted, housekeeping did a nice job for my fiancée’s 30th birthday with balloons etc., but it would be better if they concentrated on getting the cleaning and general service aspects correct first.
The third main issue with the hotel was the constant selling culture. The concierge, whilst friendly, were always pushing the members breakfast where they try to get you to become a member - we did not attend. But what was more incredible - for a “5-star” hotel, was the constant stream of excursions representatives around the pool and on the beach walking up and interrupting you to try and sell parasailing or snorkelling. This should not happen, even at a 4-star establishment.
Issues aside, the rest of the hotel was okay. The beach was brilliant, with a nice breeze to keep you cool. The general customer service was welcoming. The restaurants were very much hit and miss. For dinner, the Japanese, Mediterranean and Mexican restaurants were good. The Italian was one of the worst I’ve tried - some of the starters were not replenished at the buffet for over 45 minutes, despite being empty. The American was average.
Overall, we managed to make the most of our holiday, but the hotel did not live up to the 5-star standards at all.