Sirenis Punta Cana Resort Casino & Aquagames – All Inclusive
- Handicap Accessible
- Kids Club
- Parking On Site
When you stay at Sirenis Punta Cana Resort Casino & Aquagames – All Inclusive in La Altagracia, you’ll be on the beach and within the vicinity of Macao Beach. This all-inclusive resort is within the region of Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course.
Make yourself at home in one of the 805 air-conditioned rooms featuring minibars. Rooms have private balconies. Wired and wireless Internet access is available (surcharge). Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools and 3 spa tubs are a perfect way to relax and recharge. Additional features at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 5 restaurants, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.
How to Get There
From start to finish there was a catalogue of things that went wrong/ were not acceptable for a so called 5* hotel.
On arrival to the hotel the staff were somber faced.
When we checked in, someone was in our allocated room, the second room we were allocated to had mould on the walls. After waiting over an hour we were given an upgrade of family suite, better but despite the hotel recently being renovated the room needed re renovating, the bathroom lock was falling off the door. Wallpaper was peeling off the walls near the bed, there were areas of black mould on bathroom walls. The cupboard trim was pulling off. The whole room looked like it needed a deep clean. The floor was very dirty and caused our feet to become black if shoes were removed. The balcony floor looked like it had never been cleaned.
On the surface the resort looked okay but on closer inspection it was dirty. The pool had a scum on it daily by lunch time, with debris at the bottom. Both my daughters developed ear ache despite wearing ear plugs. We went to the pharmacy but it had run out of ear drops by lunch time which shows it’s a problem! We stopped going into the pool and went to the beach instead. The pool was in a poor state of repair with rusty light fittings, light fitting hanging out with expose wires and wires from old light fittings left within/ hanging into the pool.
We found the staff very rude despite speaking Spanish to them and smiling. They seemed only pleasant to members or if you had dollars in your hand for a tip. Members are given glass glasses in the pool not plastic which is dangerous.
Holiday makers had speakers around the pools despite the pool rules clearly stating this was not allowed. No staff members enforced these rules, children jumped of bridges into the pool. A life guard could have helped with enforcing this. The Swim up Pool bar near members was like a club 18-30 holiday pool. The bar staff were always drinking alcohol and drunk, we witnessed them washing out dirty cups by hand to re use them.
All 4 of us have been unwell with diarrhoea and/or vomiting. My youngest daughter had to stay in the room one evening as she was unwell and My husband missed 4 nights with my family due to watery diarrhoea and abdominal cramps and was unable to eat or drink properly for 7 days. We used 9 packets of Imodium between us. I continue to have symptoms and my GP has sent a stool specimen off for analysis. I am a medical professional so we have been very careful not to drink tap water, wash our hands and use alcohol gel regularly.
The Water park needs to be condemned both my daughters were injured, one cut their hand and the other her foot. We told the life guard but she just shrugged her shoulders and was not bothered! The floor was all broken with stones and broken tiles every where. Pool water was disgusting and needed a good clean. After trying to give the resort the benefit of the doubt we went to see the Tui Rep who informed the hotel but we received no reply from the hotel until the day of departure when they said they would look into it. My youngest daughter will likely have a scar on her hand following the water park injury, I am still unwell and the whole experience ruined our Caribbean dream holiday.
The best bit about our holiday were the premium flights with Tui, the staff were so helpful, polite and professional. It’s a shame the resort was so poor! Save your money and book else where!
I am currently still staying at the resort. We have had issues for days now and nothing seems to be done. For the first week we had wet on the bedroom floor every day. I assumed it was one of the children getting out of the shower (it wasn’t). There are never enough towels or bath mats left after cleaners have been in. Beds hadn’t been changed all week apart from a dodgy looking woollen blanket being place on the bed for some reason. Safe keeps breaking and locking everything inside. Ceiling panels were loose and flapped around making noise when the air con was on. Sofa bed had never been made up even after numerous requests so 3 of us have been sleeping in one bed. Some of the staff are very rude and ignore people. The only time you get decent service is if you tip In advance. We were also lied to by the hostess of the diner, she told me no one could be admitted for food after 8pm. 3 days ago I noticed that there was quite a major leak in the ceiling (we were on top floor) and was so loud it woke me. I called maintenance and they came. He told me he’d be back at 8am. Didn’t arrive. I mentioned to the maid that she should be careful as there was a leak and also asked reception to sort it. Went out for the day and came back as my youngest son ran into the room he slipped and cracked his head on the floor because of the leak not being fixed yet again. Went to reception asked to see manager/supervisor. I was told she was eating and would be with me in 2 mins. 35mins later I went and asked again. I was told they couldn’t fix and I had to move rooms. I had till 11pm to pack, it was around 9pm at this point so went straight back and packed and called to let the lady know. She was not available. I then had a call around 11 from the bellboy saying he was on his way. He was a very grumpy man and was not happy that I hadn’t tipped him. Once he’d left, I noticed that the toilet seat was broken. And also the lock on the patio door was broken off. The room somehow seems smaller. The last room had a sofa bed (admittedly was never used as they didn’t make it up) and a large bed. The new room has 2 small double beds. I have been to see my rep this morning who said it will be fixed within 24 hours. We leave the day after that. It has really ruined our family break and I’m so disappointed with the staff and hotel.
My family and I returned from this resort a few weeks ago and although I have rated the resort as 3/5 it is only due to a terrible experience we had on our first night....if it wasn’t for this experience I would have given 5/5.
On our first night at this hotel my 12 year daughter was using the washroom behind the ice cream shop, she returned several minutes later distraught and panicked. She calmed and described that a man had entered the washroom and wouldn’t let her leave, he was asking for oral sex. I immediately ran to the washroom but he was gone. My daughter was able to identify him as a hotel employee.
For the rest of the week we received daily check ins from managers and our concierge to make sure that my daughter was ok and to reassure us that they were taking care of the issue. At the end of the week the manager let us know that based on my daughters description they were able to find the man on security cameras and he had been terminated. We found it reassuring that the hotel had taken this step BUT we were still very upset that this had taken place. I made recommendations that I hope they took into consideration....better lighting behind that building as well as regular security patrols. It was unfortunate that this occurred as we did have an excellent vacation otherwise.