5.0
Excellent 1334 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at The House by Elegant Hotels – Adults Only in Paynes Bay (Parish of St. James), you’ll be minutes from Paynes Bay Beach and close to Barbados Polo Club. This 4.5-star resort is within close proximity of Sandy Lane Golf Course and Sandy Lane Beach.

Rooms

Make yourself at home in one of the 34 individually decorated guestrooms, featuring minibars and DVD players. Rooms have private patios. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Satisfy your appetite at the resort’s restaurant, which serves lunch and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Free self parking is available onsite.

How to Get There

The House by Elegant Hotels – Adults Only
Paynes Bay
Paynes Bay, Barbados

Reviews

Brilliant...Great Staff, Great Hotel, Great Rooms & Great Location
Paul L

We have just returned from a week at THE HOUSE ...
What a beautiful place, very well run with excellent staff.. The HOUSE is different than most hotels, you get assigned an Ambassador who looks after you all week. They will come and find you on your sun bed or around the pool and book your restaurants / Taxis / transfers / spa etc etc
If you like small boutique hotels this is the one.
Sandra the Manger is fantastic and makes sure she talks to you every day. All the staff follow in her example and make you feel great. The secret is that hey are brilliant with the smallest and finest of details...
We booked room 266 which is a lovely room with a brilliant view .
The location is also perfect in the middle of all the best restaurants and beaches
We travel a lot approximately once a month and this hotel is now in my Top ten

The negative reviews are correct.............
Bfulk

While there are only a few negative reviews, they are correct. Our experience was beyond substandard. We booked for 10 days and on the 2nd day we had to look for other accomdations. (we left the morning of the 4th day) I cannot elaborate on everything that took place as advised by counsel. What I can say is that the rooms look as they do online. The Ambassadors turn and go into back doors when we headed toward them to report things we had witnessed. My husband spoke at length to the manager on the day we checked out. She said she would contact someone else to get us a refund for the remaining days. We contacted her 2 weeks after the trip and was given the "brush off"...they're waiting to hear back from headquarters if they can refund us. My husband has contacted her every other week since to no avail. Last week, it was an automated response "out of office."
We have retained counsel regarding this situation and he is in contact with the Barbados Tourism Authority.

We had to spend more than another $10k for accomdations at another place. We could not remain at this resort.

UPDATE:
After posting the review, we were finally contacted by The House and offered $2500 if we would remove our review and sign a release saying that we would not post anything negative about them online anywhere. As directed by our attorney we will not sign such a document and consider our loss of over $5k as a public service announcement.

Now, for the things that we witnessed that we did not put in the original post. 1) On a ground floor room by the pool…a man on his patio rolled and was smoking marijuana. So, we left the pool area. I don’t know the rule on Barbados about drugs, but I do know that according to The House Rules, there is no smoking on balconies and patios. We are not pot heads, so we found the stink offensive. 2) There was an uncomfortable situation where a couple were using 2 sets of lounge chairs at the pool. The wife on one set in full sun and the husband would switch back and forth to another set to be in the shade. (mind you, there aren’t very many lounge chairs, especially around the tiny pool area) Another couple arrived to find no available chairs. One of them went to an Ambassador and pointed out the fact that the other couple was hoarding extra chairs and asked the ambassador to “make them choose one set of chairs”. The ambassador looked across the pool at the people and then went and chatted with another ambassador near the bar, then neither of them did anything. The man became increasingly upset (yelling across the whole area and pointing) until the wife of the other couple finally became aware that all of the yelling was because her husband was using a second set of chairs and she moved over to the set where he was sitting so the other couple could have a set.

Lastly, we noticed a distinct difference in service if you are from the UK. They fall all over the people from the UK. We are not…so no service for us. The first night we arrived, we ordered food from restaurant and my husband went down to the bar to get a bottle of red wine. He was given a bottle of CHILLED wine. He asked why it was chilled and the bartender said “That is the way the people from the UK like it”. It’s not necessary for me to explain what is wrong with this, if you like red wine…you know how inappropriate this is.

Return trip, 5 years later
josephcQ4061MP

This is the second time we have stayed at The House and it didn't disappoint. We were pleased that the homely feel was still there, with really friendly but professional staff, who can help with anything you need. We were delighted with a couple of presents from the hotel as returning guests and when celebrating a birthday.

The hotel is also well positioned, with easy access to Bridgetown and Holetown via bus or taxi.