The Verandah Resort & Spa
How to Get There
We ventured out to Antigua in June 2018. We chose Verandah based on reviews and price. We wanted to travel to an island we hadn't been to.
First off the checkin was a bit chaotic. But they try their best at getting people through quickly by explaining things to three rooms at a time. It was alright, they start you with a nice cold rum punch and towel to freshen up with.
They give you a lock for your safe which I had never experienced.
I LOVE the room set ups. They are nestled along the property in little condo style rooms, two per unit. The rooms are very spacious, have a nice sitting area and a huge balcony to enjoy the views from if you are lucky to be along the coast. We had room 267 which had a partial view and very conveniently located to beach bar (our favorite place to eat) the main pool, and bar and uffet. I found this very convenient.
Internet is available around the main bar, pool and reception area. Hit and miss sometimes.
The 24 hour coffee area was not actually 24 hour...it was not maned 24 hrs so if you got there to early in the morning the coffee was probably made the previous day and not very good. I found making my coffee in my room a better option.
Over all the service really lacked in caring for their customers who were there. I dont know if the employees just are not happy working there or what. We tip as we would here in Canada and the only service that stood out with us was Valeda (forgive me if I spell the name wrong) who took care of us at the beach bar. She was very attentive and remembered our daily routine when we came to sit and admire the view from the outside restaurant there. FAVORITE SPOT.
The weekly managers dinner/BBQ was the best meal we had there.
We did venture over to the Pineapple , which you had to book a day at least in advance , which seem to have better service. We ate at the Italian there which was good.
We took advantage of the mini gulf on site and it is a very good course . I think a bit of a hidden gem there. Too hot to play tennis...
The Rasta bar at the other beach was also hit and miss for service...mostly miss
The employees overall seemed more concerned about each other then their guests and remember we are their guests...like I said we are far from picky people and I do feel if we have chosen to spend our hard earned money to go somewhere it should be appreciated. I work in customer service every day and if it wasn't for my customers I wouldn't be there.
Make sure you walk up to Devils Bridge. Its a 10 minute walk maybe and you do not need a guide. I do believe they will guide you if needed on morning walks.
We rented a car for the day and ventured out to St johns...not much going on there but then took a ride along the coast and stopped at a couple places. Found the Rum Bus really cool spot.
Though they do offer gulf cart rides wherever you wanted to go it was only an 8 minute walk from the main pool to the main registration office or Rasta beach.. The main beach was only a couple minutes away from the main pool. I did not find a problem getting around.
Overall we did like the Verandah but keep in mind we are very simple people and not hard to please at all . The service really needs work though. If you see Valada give her a thumbs up.
Resort: We loved the layout, the grounds, their efforts to be ECO friendly. Although it's a family resort, we liked that there was an adult pool and quiet beach (Ratsta Beach); a good option if you are not travelling with kids. 5 minute walk to a fascinating Devil's Bridge. We visited Pineapple for a day and an evening, and with this comparison we still preferred Verandah. We found Pineapple to be much busier and congested.
Room: Stayed in room 309/310 - Great location. In the middle so its close to everything including the adult pool. Rooms were spacious, bed was comfortable.
Food: Although the buffet was small (compared to other all inclusives); the food was tasty, in fact because it's small waste is reduced. We really enjoyed the food options, they catered to other pallettes not only North American. Loved the local food choices. Felt at home. They also had hot sauce!! The spinach, salt fish, jerk chicken, oxtail, plantains, all so good. Great fish choices. Omellettes amazing, as was Kenny, who made them. Throughly enjoyed the whole sweet mangoes everyday!
WiFi: I understand that this is a first world issue but the connection is incredibly unreliable and slow. We didn't try their paid option as even that wasn't available everywhere.
Staff: Most of the employees were extremely cheerful and helpful. Apologies for spelling mistakes. Management (Maryann - thank you for the fish!), maintenance/cleaning (Singh, Viyawattie and Evelyn), wait/batending (Nigel, Widlyne), gardener (Clodi) and number of other staff that made our stay memorable. There were quite few employees that usually work at St. James but were relocated to this resort as St. James closed due to seaweed issue. It's nice to see that management cares to keep everyone employed. There was one observation made regarding staff interaction with guests. I addressed this in a comment card; however I did notice improvement over a few days.
SPA: Aromatherapy massage was wonderful, great price.
We took a family vacation in July to Antigua. We stayed at the Verandah. It was one of the best trips we ever took. The hospitality was amazing and the resort wad fabulous! The food was great! We had so much fun we will be planning another vacation there next year.
This is my first time at this resort just got back
i had 211 and it was awesome air condition which was good for me since i have asthma.rooms are big and very clean.
it's big and beautiful but lots if hills but very clean and everything is central.
was very very good except not a big buffet..i have been to other resorts and buffet was triple the size . beach grill was awesome food fantastic. try jerk wraps awesome..
there is not much entertainment at night.they have a band and karaoke and some one singing..but we had pool night on Wednesday and the dj was awesome they got people to dance. they should have them dj every night.
i can not say enough about the staff..they are so amazing. always making sure you are ok.and very helpful, smiling going out of there way for you. and they work hard..so please tip them they deserve it..
want to thank jose lewis who works at the pool what an amazing man.always smiling and helps you in anyway..again such an amazing bunch of people that work at the varanda hotel.
To all the staff at the varanda hotel, I applaud you for your kindness and hard work
Stayed at the Verandah at the end of June.. This hotel is spread over the top of cliffs facing the Atlantic and at this time of the year can suffer from fairly strong winds even though in sheltered spots it can be lovely and hot.
Being in the position makes the resort hilly and although golf buggy transport is provided it is not the resort for anyone with walking difficulties. Although one beach is level to the buggy drop off the main beach is only accessible down a long set of steep steps.
The hotel is described as all inclusive but there is a thirty five US dollar charge to visit the a-la-carte restaurant. Other restaurants are fine and there is the availability to visit the restaurants at the sister resort Pineapple Beach.
Rooms are fine single storey chalets with towels and toiletries changed and replenished daily.