The Verandah Resort & Spa
How to Get There
Food is good .. but small buffet
Service is very low !
Staff not very smiley ..
Beware of that guy at food station
That cooks pasta at dinner ( big guy )
DOES NOT LIKE IS JOB
And very rude !!!
Food is good .. but be patient
Fantastic resort, we we moved here from the Sister resort which was a huge let down.
This resort was stunning, guest room manager greeted us with the warmest welcome I have ever received, the resort grounds stunning and immaculately maintained, the staff friendly ,warm and genuine.
We had a Villa with plunge pool, stunning, immaculately decorated and just heavenly, spacious and clean.
Buccaneers restaurant food fantastic, buffet breakfast very good as well.
Bar staff by main pool (Kurtie) always very busy but never stopped smiling and literally can make you any drink rum based,.. best cocktails ever.
Guest relations manager super helpful and friendly.
Taxi driver arranged by front desk was fantastic, arranged our trip to Darkwood beach, spoke to guys on beach to look after us and arrange Jet ski hire and food etc, never felt unsafe or worried once.
If you want a dream Caribbean holiday, DO stay here, it will reach your expectations.
We recently returned from an enjoyable 10 night stay at the Verandah resort. Our party included 14 people and ranged in ages from 18 months to 77 years and was a 40th celebration for my Brother in law. We chose the Verandah because of the range of activities the resort has for children (we had 6 in our party) and the good sized rooms that were available.
I will start by saying this is a nice family resort which is good at catering for different age ranges of children and big parties. However this resort could be excellent with some more investment and also some smarter decisions which could take the image and direction of the hotel forward.
The plus points - room size great, amazing views from the waterfront suites, comfortable beds, rooms a little dated but everything works well and great air con. The main beach was excellent along with the choice of water sports which allowed my kids to experience without additional surcharges. On the whole the food was good especially for a bigish all inc resort and the main restaurant did well to keep mixing up the choice.
The crazy golf course was good and well maintained and my 10 year old played this 5 times so he loved it. The tour desk had a good variety of trips and a very helpful manager in Evien who went above and beyond when there was a mix up with our zip wire trip.
There are however things that in my view date this resort and should be considered to modernise and further improve the reviews and overall experience from its clients.
These comments are coming from a constructive place as I genuinely believe this hotel has so much more potential.
The wifi room charge and general poor WiFi in the public areas. I am on holiday yes but part of that is to keep up with the things you enjoy like sport and in this day and age you shouldn’t have to battle to get WiFi via a poor hot spot signal especially in a 4 star hotel. This is a family resort and like it or not Kids these days want WiFi to connect with friends, play games, check social platforms etc the resort should embrace this. The $10 a day WiFi room charge is dated and will continue to give this resort negative reviews, if you really need to charge for this then be smart just build it into the price for everyone and take away the negative barrier that exists in many of the reviews.
The service overall at the restaurants and bars was not as friendly or inviting as it should be and I found it strange as it was not like this when I visited a different resort in Antigua 3 years ago. There are pockets of happiness such as Peter in the sea breeze restaurant and Jose the pop corn man, who also keeps the pool area tidy but overall smiles and happiness are not given out to often.
The buccaneers restaurant In my view was disappointing the food not as good as the beach grill or seabeeze and the fine dining experience at Nicole’s with the $40 dollar a head additional charge should be reviewed, by all means have a surcharge for special things like quality steak or a lobster but really $40 dollars per head needs rethinking as it’s a waste of a restaurant space that could be used to add a different experience that everyone could enjoy. Add some life to the eating experience with more fun and theatre and modernise this space. The Caribbean is all about fun and colour and this space has potential to take your dining experience to a new level.
The pool area does get busy especially during Carnival time and the music levels around the pool are in my view not necessarily conducive to a relaxing experience but this is personal to me. Kids loved the large pool and the water was lovely and warm.
Overall our party of 14 enjoyed the stay, have good memories and I certainly miss the amazing views from room 125 and other parts of the resort