Canopy by Hilton Reykjavik City Centre
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Canopy by Hilton Reykjavik City Centre, you’ll be centrally located in Reykjavik, steps from National Theatre of Iceland and minutes from National Cathedral. This 4-star hotel is within close proximity of Harpa and Parliament House.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and espresso makers. Your room comes with a memory foam bed. Complimentary wireless Internet access keeps you connected, and 40-inch LCD televisions are provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include babysitting/childcare (surcharge) and gift shops/newsstands.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which features a bar. Dining is also available at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
How to Get There
I stayed at Canopy in Jan 2018, and whilst there were a few detractors during the stay found the hotel very comfortable therefore rebooked for my next visit to Reykjavik.
The hotel remains well maintained, is modern and in a good central location. Checkin was friendly and information. As a Hilton Honors Gold member, there was a welcome gift of chocolate & water, and I was upgraded to a King Premium corner room. The room was spacious and included the nice touch of a complementary pair of thermal socks. Breakfast was included in the rate, and included a reasonable buffet selection.
The stay would have been a very enjoyable if it wasn’t for the VERY loud noise from a venue across the road – gradually becoming noisier from 1am til 4am (booming music and shouting). Having requested a quiet room at time of booking, this was disappointing. Whilst I appreciate noise from external venues in a city centre is somewhat unavoidable, I find it hard to believe that the venue was not in breach of noise regulations and would expect nighshift staff to monitor.
On check out I was not asked how my stay was, however on completing the Guest Survey I was subsequently contacted with a gesture of a points credit to my Hilton Honors account.
Finally, I do not recommend booking a taxi via the hotel. With a 5am departure I had, and they had not booked it and then had to call one. It was a flat rate (I wasn’t advised prior) of 17000 ISK, which seemed a bit steep compared to it being metered.
Our group of ten had reservations for five rooms for three nights, but our flight was delayed two days, and we were only able to arrive for the last night. When the flight was delayed, I called to assure our rooms would still be held. However, when we went to finally check in, the hotel gave away our rooms.
We were told our rooms were given away because they did not have a record of the call. They had rooms vacant, but they were holding it for other people. It was 11:15pm at the time, so I am not sure when they release the rooms and allow anyone to take them. We were a travel weary group, but now I wonder if we waited until midnight, we could have taken our rooms back.
The night crew team was helpful and found us a room at their other Hilton property, but we obviously wanted to stay at the Canopy due to its location. They told me to email their manager to discuss the matter. It has been five days and I have yet to hear a response.
We loved our stay but the hotel is impacted by a loud nightclub across the street. We travel with a portable sound machine that allowed us to drown out the noise - without that it would impact all but the soundest sleeper. And this was a Wednesday and Thursday not even the weekend club crowd. The attached photo shows how close the club is.
- next to bus pickup spot for all tour companies
- great location for shopping, dining and seeing the downtown sights
- excellent breakfast with wide selection of options - eggs, cheeses, yogurts, danish and much more
- large rooms and bathroom
- nice public space
- if you check your bags after checkout they will give you access to a transfer room that makes it easy to change/re-pack before hitting the airport.
We loved Iceland, we loved Reykjavik, and we loved the Canopy by Hilton Reykjavik City Center hotel. After flying all night from Chicago, we arrived at the hotel at 8am and thought we would have to wait hours before check-in, but they had a room ready, which made us forget about the long and turbulent flight. The hotel is classy, rooms are very modern chic European, and the bedding makes you want to spend extra time lounging in the room. I've never had a better Breakfast Buffet anywhere (see separate review of Geiry Smart Breakfast Buffet) and the hotel is so centrally located in the city centre, so walking tours from there are very rewarding. I would choose Canopy in a hearbeat if we return to Iceland, which I think we will. Great experience! That includes Iceland, Reykjavik, and the Canopy by Hilton.
Now for the two minor nuisances we encountered:
First, my wife is especially into fitness and always insists we choose a hotel with a gym or fitness center, which the Canopy has. All machines worked well, except one: the television. It never worked, despite letting the front desk know every day. The response was always "We have informed the IT people. That's all we can do." After six days an five nights, it still didn't work. My wife took it in stride and read her book instead, but she wishes she could have watched and listened to CNN or BBC instead of reading. Many guest came into the gym while she was there, but few stayed when they found that the TV didn't work. Some were quite upset.
Second, at the risk of sounding like a complaining American, the fact is that Americans do like their ice. They like to buy a bottle of wine and chill it down, or they like to have a cocktail or two in their room after a long day. They are used to walking down the hall and filling a bucket with ice from a machine that is available to any guest. What they are not used to is having to go to the hotel restaurant every time they want ice, bother the staff to fill a small plastic container with ice, and walk away feeling like we did something wrong. The staff was pleasant, but if Canopy could find a way to accommodate guests who desire a bucket of ice without feeling like a child asking for more candy, that would be nice. I realize that Europeans aren't generous with ice. We learned that in Italy. But lets be real...this is ICELAND!! Some people want their MTV. We just want ice.
The day we arrived to Iceland we stayed one night at Canopy but found the rooms too small. Luckily we were able to inform them that we would be back and wanted a much bigger room than the one we stayed at. The hotel decor is beautiful and extremely modernized. It has a touch of Iceland’s touches which I loved. They don’t have parking but the parking lot is literally next to them which was excellent for us. I disliked a few things such as not having a luggage trolley or providing assistance with our luggage. In addition, on the phones they have a button written “food and drink” and when we dialed it they actually were laughing when we asked for room service. My friend had to inform them that it’s quiet rude to laugh especially since we are used to 5 star hotel with such a service and that they had to rephrase the button if they don’t offer such a service. They actually acknowledged our comment. Their breakfast needs to include eggs and more variety. All in all it’s a good stay but the staff need to be more helpful with their guests during checkin by assisting with their luggage.