4.5
Very Good 1677 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Canopy by Hilton Reykjavik City Centre, you’ll be centrally located in Reykjavik, steps from National Theatre of Iceland and minutes from National Cathedral. This 4-star hotel is within close proximity of Harpa and Parliament House.

Rooms

Make yourself at home in one of the 115 guestrooms featuring refrigerators and espresso makers. Your room comes with a memory foam bed. Complimentary wireless Internet access keeps you connected, and 40-inch LCD televisions are provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel include babysitting/childcare (surcharge) and gift shops/newsstands.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which features a bar. Dining is also available at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

How to Get There

Canopy by Hilton Reykjavik City Centre
Smidjustigur 4
Reykjavik, Iceland

Reviews

4.5 Very Good 1677 Reviews
Beautiful Dream Of A Hotel Turns Into An Ugly Nightmare
Reviewed 1 day ago

Ok, ok I know, this is a long review but read it all if you intend to stay at Canopy by Hilton Reykjavik on a Friday or Saturday evening.

I recently stayed there with my partner. It was the worst hotel experience that I have ever had. This hotel cannot fulfill the fundamental purpose of a public house – providing a quiet place to sleep. That is not to say that there were not good, no great aspects to the stay, however the horrible outweighed the great. Hence the negative review.

First off it needs to be noted that on Friday and Saturday nights this hotel should not accept guests unless those guests have been informed when they make their reservation that they are likely not going to sleep.

Second, a clerk at the hotel cost us a day trip to Southern Iceland. I will return to that issue.

As I said the only purpose of a hotel is to provide a safe, comfortable, quiet place for a guest to sleep. If that can’t be provided a hotel has no business being in business. All the rest is just window dressing.

This hotel is horribly designed as it pertains to sound proofing. Any attempt at remediation has not worked. On Saturday night May 18 it was so bad that the staff resorted to taping signs on the hotel corridor windows admonishing the guests not to open the windows and locking the hotel front door.

When it comes to the noise here’s the company line at Canopy by Hilton Reykjavik: Well you know, you are in city center. Stop it – that doesn’t matter. There have been great advances in soundproofing, engineering and technology. Retrofit your hotel so that guests can sleep or don’t assign rooms where they cannot. I don’t care if it was Eurovision week (it was), the World Cup, the Super Bowl or the Westminster dog show. A hotel serves only one purpose. Provide a place to sleep

This was a bucket list trip: A special once in a lifetime trip for me and my partner. I reserved a Heritage room right on the corner of the main shopping street in Reykjavik Center. As stated, there were truly great aspects to our stay at Canopy. With one exception, the hotel and restaurant staff were truly excellent to us. They were kind, warm, friendly and conscientious. Only one was not.

I’ll begin with the great because it’s always nice to hear good things first. The Reykjavik Canopy property is ideally situated. Bus stop 7 is great for getting to and from the airport and for all tours. The staff is right you are truly in city center. So everything is walking distance from the hotel.

The hotel restaurant, Geiri Smart, provides a daily bountiful breakfast buffet. It is perhaps the best bargain in the city and is included in the cost of the room. In the evening it becomes a fine dining restaurant. We appreciated being compensated with a free dinner at the restaurant because we did not sleep at all on Friday night.

There is more great news about the hotel. After our overnight flight from Orlando a room was waiting for us at 9 am. We appreciate that because a hotel does not have to do that. It allowed us to get a much needed nap so we could enjoy the rest of our arrival day. We were well taken care of by Spela, Sonja and Lukasz at check in and thereafter during our stay. They were always very kind to us and we had a good time with them. Unfortunately, they were off on Thursday May 16

Now to the room. Our room was a Heritage room. It is an upgrade to the basic room. Room number 212 (do not accept this room on the weekend). It was lovely, situated on the corner and it provided great views of the city streets. I thought that we had scored the best room in the hotel. Little did we know that this would prove to be a nightmare room perhaps the worst in the hotel. The roof top terrace had great views of the city and sea.

The second day, Wednesday May 15, was perfect. A day trip to the Blue Lagoon, then back to the hotel and we slept like babies in our quiet room.

Wow we thought we are in for a great time! Full stop.

That’s where things went downhill. On the third day of our stay, Thursday May 16, we booked the Southern Iceland tour for the day. It had all the spots we had read about, and long researched. We saw them in the movie Land Ho. (An excellent movie if you haven’t seen it.) It was the heart of what we wanted to see in Iceland. That was ripped away from us by Canopy by Hilton Reykjavik.

We literally could not wait for this Southern Iceland tour. We got up at 6 am and had a satisfying breakfast in Geiri Smart Restaurant by 6:30 am. We were at the bus stop by 8:30 for a 9 am pick up and we only had to walk steps to get to the bus stop. When our tour bus arrived -we were not on the list. Turns out the tour company cancelled the trip, that is not the hotel’s fault, but they called our hotel at 7:20 am and left a message with the receptionist to inform them that we could take a slightly different trip with them, still Southern Iceland but pick up an hour earlier 8 am. We were ready to go by 6:30 am. We easily could have made the 8 AM pickup - we were at our breakfast table and literally outside the window from the bus stop when the call came.

Now, this part is really unbelievable, the clerk thinking were at breakfast when the call came did not BOTHER to get up off his chair to tell us. I know what he was thinking because that’s what he told said: You were probably at breakfast when the call came in. He then did he leave a phone message on our room phone. He did not leave a note for us under our door. NOTHING !!! How could he not have understood the significance of that call?

When I asked the young man how the staff conveys messages to guests. He could not give a response. There was no possibility to reschedule the Southern Iceland day trip so we missed out entirely on that part of our trip.

I will point out that the tour company said they called and emailed me the day before (they did). However, we came to Iceland to disconnect. You know no phones, no internet. So I never checked. Nonetheless, had the clerk made a remote attempt to convey the message we could have seen Southern Iceland. The desk was quiet when the call came in, the overnight flight rush had not yet begun.

I sent an email to Hilton on their website. They said I’d receive a response within 24 to 48 hours. I didn’t and still have not received a response. I guess my comment did not warrant a response although I am a Hilton Rewards gold member with the credit card and all but apparently that doesn’t mean anything.

The room situation went from dreamy to nightmarish on Friday May 17. We had a fun but exhausting day touring the Golden Circle. We had an early dinner and we were ready for bed by 9 PM. Then music started. As the night went on and it got later the room shook. There was yelling and screaming and partying. Cars pulled up blaring music through the night. Honestly, we could not believe this was the same city of Tuesday, Wednesday and Thursday evening when practically no one was on the city streets after 6 PM.

By 3 AM I could not take it any longer and went to the desk. Two lovely young women at the desk were very sympathetic and gave the company line. This is city center you know. Just then a car blaring music went by and shook the lobby in addition to the din of the music already heard. Oh yeah the clerks said. They offered ear plugs and told me the windows had already been replaced to sound proof our room. Many, many hotels around the world in city centers are sound proofed. Guest can and do sleep in a busy, loud city center. I can attest to sleeping soundly in Bangkok, New York City, Rome, Hong Kong, Chicago…. You get the picture. The line that Canopy by Hilton Reykjavik staff give You know, this is city center is disingenuous.

If you can’t provide a place for guests to sleep in peace and quiet on the weekend, close your doors on the weekend.

Now I suspect most if not all the rooms at Canopy by Hilton Rekjavik are impacted by the noise. Some obviously more than others. They know about the problem because there have been numerous complaints yet they continue to subject guests to this situation. It really is unconscionable.

The hotel’s solution to the problem is, give the guest ear plugs, close the front door to the hotel and put signs up on the windows telling guests not to open the corridor windows.

By 3:30 AM on Saturday morning, the clerks offered us another room. I went back to our room to tell my partner that we were switching rooms. Just then the music stopped. I went back to the desk and told them that we should be ok for the night. I thought the bars had closed. We agreed to wait for another room until the morning.

The clerks kindly gave us a voucher for free dinner at Geiri Smart Restaurant. We were truly grateful for that. It was a fantastic dining experience and you can see my review of Geiri Smart on Trip Advisor.

Once back at the room - there it was again the music. By 4:30 AM we could not take it and went for a walk outside. If you can’t beat them, join them. The street were packed with people. I later learned that there are no closing times for taverns, bars and discos in Reykjavik. They can stay open as late as they want.

By 5:30 AM on Saturday morning we were back in the room after a night of no sleep, packing our bags to change rooms. I have never had to do that in a hotel. Yet another day of this short trip was fouled by Canopy by Hilton Reykjavik. We only had 5 full days in Reykjavik. So with 5 days in this magnificent country, our hotel managed to ruined two days and two nights.

Our final night, Saturday May 18, we did not get to enjoy the more expensive room because we had switched to a more interior room. The new room 405 did not shake but with the music and merriment we still could not sleep that night. That Sunday morning at 3:00 am, my partner didn’t have it in him to go out for a walk so I went alone. When I left my room about 3:30 am Sunday morning I saw the signs on the windows telling guests not to open them. An exasperated clerk was at the desk. One only knows how many guests she had to calm down that night.

The bottom line is don’t stay here on a Saturday or Sunday if you need to sleep at night. If you stay up all night and sleep all day, this is the place for you on the weekend.

Would I stay here again? Absolutely yes! I would stay Sunday through Thursday night without hesitation.

This hotel chain really disappointed. Hilton used to represent way more quality than this. I guess no longer.

Great hotel!!
Reviewed 2 days ago

Such a lovely hotel, well situated few minutes walk to the main streets and harbour. Very clean rooms, large selection for breakfast from salmon and bacon to cereals and yoghurts! Modern seating areas with the options to buy snacks and drinks too. Would highly recommend!

City Hotel
Reviewed 3 days ago

This is a great hotel located right in the center of the city. The property is really nice and there was convenient public parking across the street. However due to its central location the city night life on the weekends can get quite noisy and I was horrified by the noise outside our window on Friday night. Honestly the music and foot traffic kept me up until 3 am. Not recommended for the light sleeper!

Wonderful stay
Reviewed 5 days ago

We were so impressed with Canopy by Hilton. The location couldn’t have been better. The suite we had was excellent. It felt very much like home. The bed was extremely comfy. The staff was helpful and very friendly.

Layover
Reviewed 5 days ago

We ended up laying over in Reykjavik and the airline put us up at the Canopy. Very nice hotel, small rooms, small beds, but very nicely appointed, nice colors and design. Very comfortable and very clean.