Arrecife Gran Hotel & Spa
What We Love
- A luxurious sea-view suite in the Canary Islands, with breakfast, dinner and a spa discountTaking in the 360-degree view from the top-floor Altamar Restaurant
- Enjoying the unique and stylish covered swimming pool, with its atmospheric poolside bar
- Feeling your cares melt away with a soothing hydrotherapy session at the spa
What To Know
- Suites have floor to ceiling windows
- Try to stay on one of the upper floors as the hotel's ground floor nightclub – which is open till 5 am Thursday-Saturday – can be quite noisy
- Free WiFi is quick
Few places in the world can compete with the incredible beaches and stunning landscapes of Lanzarote. As the tallest building in the island’s capital, Arrecife Gran Hotel & Spa is the perfect place from which to admire this natural beauty, with unparalleled views of the city, the sea and the gorgeous white-sand beach. Not to be outdone by its surroundings, the hotel is just as beautiful as the rest of the island, featuring teak-floored bedrooms and a spacious and opulent lobby.
Boasting a beachside address and a vast park just outside, this TripAdvisor Certificate of Excellence winner provides plenty of ways for you to fill your day. The distinctively designed swimming pool, with its stylish glass canopy, invites you to take a relaxing dip, while the Aquaplus Spa offers luxurious treatments to soothe your cares away. Dinner at Altamar Restaurant is a real special experience, where you’ll enjoy gourmet cuisine served over a breathtaking 360-degree panorama of the sea, city and surrounding landscape.
The spacious, 485-square-foot suites are full of natural light and feature panoramic views. Each is decorated in an elegant, modern style, with contemporary furnishings, a king-sized bed and an en-suite marble bathroom. The suite offers a separate living space, divided by a sliding wooden door, complete with comfortable armchairs for lounging and taking in that incredible vista.
Altamar Restaurant serves delicious á la carte Mediterranean cuisine, including some of the island’s best seafood, against a backdrop of stunning views. This refined eatery is perfect for a formal evening meal (no shorts for the men). Alternatively, Buffet Restaurant provides a more casual option, with Italian and Canarian buffets, themed evenings and show cooking. Pool&Bar is on hand for cocktails and light bites, like salads and cold cuts, while Star City, on the 17th floor, is your go-to spot for homemade Spanish cakes, coffee or something a little stronger.
Aquaplus Spa offers an extensive range of hydrotherapy facilities, with bithermal showers, a dynamic pool, a Jacuzzi, a foot bath, a sauna and a Turkish bath. Staff are on hand to help you select the ideal spa treatment from a range of Balinese and Ayurvedic treatments and massages, all using luxurious natural products.
Arrecife sits in the middle of Lanzarote’s east coast, conveniently placed for exploring some lovely beaches and the rest of the island. It boasts a magical and unique landscape, formed by centuries of turbulent tectonic activity. Notable highlights include the Timanfaya National Park – a surreal, Mars-esque volcanic landscape – and the Jameos del Agua, a naturally formed swimming pool in a collapsed lava tunnel. Lanzarote also boasts some of Europe’s best scuba-diving sites, as well as excellent snorkeling, surfing, windsurfing, parasailing and kayaking.
How to Get There
We stayed for one night during a trip to Lanzarote to celebrate my wife's birthday
we had booked a suite but were offered a reasonably priced upgrade to one of the imperial suites on the top floor - good choice
The room is massive, views from every window stunning, the bathroom is bigger than some hotel bedrooms and has a huge Jacuzzi
As we had taken the priveledge package we had access to the VIP lounge with complimentary drinks and snacks, also a free spa tour which they allowed us to take later in the week as we couldn't go during the stay
The staff are very friendly, nothing is too much trouble - even though we stayed only one night two of them took us on a tour of the facilities
We will definitely be back
We stayed at the hotel for a week during our summer vacation; prior to our arrival I have emailed asking if there was a chance for a suite upgrade as suggested by TA reviewers and the guest relation lady kindly left a note at reception: the sea view panoramic suite was €20 additional per night which we accepted.
The suite was pretty large and clean, offering a great view of the beach and the sea, however I could also see inside other people's rooms as pointed out by other guests reviews. The room is provided with a kettle, coffee and teas + minibar and a safe. The bathroom is big enough, however there is no vent and the shower glass doesn't stop the water from going all over the floor. The hair dryer is dangerously on the side of one of the sinks and it wasn't firmly attached to the wall so had to use it carefully. The aircon isn't overly easy to control and it's very loud. Tv is on a desk in the bedroom and it has about five English channels.
There is free WiFi however it was so hard to connect to in our room and most of the time it was not working.
There are 3 lifts + a panoramic one, however no service lift so the staff had to use the 3 lifts with the guests resulting in a bit of wait to get in the room or downstairs at peak times.
We were on full board, however we had dinner at the buffet only once as it wasn't of our taste: not much variety and the roast chicken was down to its bone with the chef still carving from it and serving it.. We preferred getting a taxi to Costa Teguise and enjoy the restaurants at The Square. The breakfast buffet was better with a good variety of food, only complaints are glasses and mugs not being restoked often (at peak times) and the bacon not being ready (seeing queues forming in front of the desk awaiting for bacon on several occasions). We then had some lunches at the pool bar where there are the most friendly staff members of the hotel! Only once the chicken wings were still raw inside but they promptly cooked a fresh batch. A bit disappointed that, despite being on full board, at check out we were charged for two meals at the pool and bar for which we would have paid if we hadn't checked.
Overall, the hotel is in a great position, very close to a wonderful and quite beach, but sorry to say this is not a 5* hotel - I'm sure it can become a great hotel with the continue improvement of furniture and services.
My boyfriend & I recently stayed here .I booked a “Suite &Spa deal”.We were greeted at reception with a glass of Cava & had chance to “Upgrade” to the “Aqua Suite”which we did ..The view from the 16 th floor was absolutely amazing even though I am scared of heights .Daniel &Marta were lovely & Made our stay enjoyable .The Spa was lovely & relaxing & so was the jacuzzi in our room.Where we enjoyed our “Cava & strawberries”.We both will recommend this hotel to our friends as we both live in Lanzarote..It was a well
deserved Birthday treat that my boyfriend deserved.Breakfast & evening meal was very good too.Miss Lisa H Lewis &Norman D Martin
WARNING: UNDER NO CIRCUMSTANCES ACCEPT THE OFFER OF A TABLET FOR THE DURATION OF YOUR STAY. (See below – serious breach of GDPR)
We stayed in a panorama room at this hotel from 24 June to 1 July 2018. We made the reservation through Hotels.com which offered a better rate than the hotel’s own web site.
Hotels.com gave us the “option” of a double bed (“cama matrimonio”) or two singles and we indicated a “preference” for the double bed. We also made “requests” for firm pillows and a high floor.
Check in was excruciatingly slow as the front desk staff insist on going though all manner of offers for half board, VIP upgrades (€50 per person per day) etc. They give you a glass of wine with the obvious intention of keeping you there to listen to the spiel as long as possible. I even saw them go through the same tedious process with an airline pilot, who perhaps more than most, might want to get to his room as soon as possible. All told check in took about half an hour, quite the worst experience at any hotel anywhere in the world. Our advice would be to make it clear, firmly but politely that you just want to get to your room asap.
When, eventually, we were allowed to get to our room 711, we found that it had two single beds not the double bed per the reservation. The other requests were not met. We immediately returned to reception where Daniel told us that the reason they could not provide a room with a double bed was that we had “arrived late”. However, I pointed out that I had sent two emails, between 3.00pm and 4.00pm, one to confirm our arrival time and another to advise an hour delay with the flight. Daniel acknowledged receipt of both messages. So they should have checked our preference and requests and ensured they were met on arrival. This was around 9.00pm, not the middle of the night. I asked to speak to the Duty Manager but apparently he was not present and Daniel went to the office to phone him and returned saying nothing could be done, rather than allow me to speak directly, which I found quite rude. I insisted that he call again but when I spoke to the gentleman, who turned out to be the Director of Operations, he was argumentative and unhelpful. We had no option but to spend the night in the twin bed room and move the next day. It's clear from our experience coupled and similar comments in other reviews, that the hotel has a general policy that they do not honour preferences or requests unless available at check in. We didn't think to ask at check in because we assumed, wrongly as it turned out, that a 5* hotel would automatically honour room type preference and other requests. This is in stark contrast to other hotel groups who email asking your preferences in advance.
We met the Director of Operations, Sr. Bartolome Coll Florit the following morning. He refused to accept responsibility or offer any monetary compensation but said he would “do something” for us. Subsequently we returned a bottle of Spanish cava that was delivered to our room since there was no note from him far less any apology for the failure to provide the room with cama matrimonio which we had booked and paid for. In any event we did not regard the bottle of wine as adequate compensation for this failure and the resultant inconveniences of not being able to unpack on our first night and move rooms the following day, which effectively meant our holiday, did not fully commence until 24 hours later.
After repeating the request for four firm pillows, two were delivered to our new room on the 15th floor.
At check in we were given what was described as a “gift” of a tablet for use during our stay. However, during our stay we identified a serious GDPR breach inasmuch as the tablets retain guest information such as email addresses and may be used by the hotel and the external supplier to harvest browsing history etc. The hotel did not deny this allegation. We are reporting this matter to the EEC Authorities.
On 29 June 2018 we emailed both the General Manager and the Director of Operations as follows:
“We are writing to express our serious concern at what appears to be significant breach of the European GDPR which came into force on 25 May 2018. On arrival at the hotel we were presented with what was described as a (temporary) "gift" of a tablet for the duration of our stay. At no time were we advised that this device was provided by an external company. I used the device for the first time yesterday with the intention of logging into my account with TripAdvisor. However, as soon as I entered the first initials of my email address/ user name, various suggested completions appeared including email addresses which I can only assume belong to previous guests. I immediately ceased using the device and returned it to reception. Guest Services told me that all guest information is cleared on check out but clearly this is not the case.
In order to verify the situation I asked them to repeat the actions I had performed (on another device) and this proved that the memory on returned devices is not cleared as the device shows all kinds of suggestions and retains at least those email addresses that guests used to login to TripAdvisor.
We are also concerned that the hotel and the external company may be using the devices to harvest details including email addresses and lifestyle information about guests who can afford to stay in this hotel.
This is a very serious matter as you are no doubt aware breaches of GDPR can lead to fines of up to €20 million.
We look forward to hearing from you as a matter of urgency and in the short term please confirm that you have ceased issuing these devices until such time as all the breaches are rectified. We also require an assurance that our personal information will not be used by the hotel or the external company for any purpose whatsoever.”
We received an undated letter the next day promising a certificate that “no personal information is been (sic) used” along with another bottle of wine which we also returned noting in our response “that you have not contested our assumption that the tablets have been used by the Hotel and the external company to harvest email addresses, browsing activity and other personal data of Hotel guests. This is aside from the email addresses and other personal data which has not been cleared from the tablets following the guest check out procedures. Under the circumstances, we do not consider it appropriate to accept any gift from you in relation to this very serious matter.”
Two weeks have now elapsed and the certificate has not been forthcoming.
Some background to the hotel may be informative. According to a local web site “For over 30 years this hotel was just an empty shell since it originally closed its doors to the public. The hotel became a ruin and an eye sore towering above the capital and shelter for the homeless. A fire then destroyed most of the building leaving just a burnt out shell”.
The refurbishment has resulted in an exceptionally badly designed hotel where each room looks into the neighbouring room on both sides so you need to keep a section of curtain closed for privacy. Incredibly for a beach front hotel, there are no balconies in any of the rooms. Some do have a side view of the beach, whilst others have a side view of the front street. All the back side rooms have a view of a closed pier and a derelict swimming pool in the ocean (see picture). The bathrooms do not have xpelair fans so smells and steam cannot be dispersed. The half glass screen on the bath tub is totally ineffective at keeping water from the shower in the tub, with the result that no matter how careful you are, the bathroom floor gets completely flooded. We felt sorry for the chambermaids having to clean up and pick up soaking towels twice a day. Anyone much over my five feet ten inches would have difficulty standing under the shower head which is mounted too low.
The second floor indoor pool and bar share the same L shaped space with the resulting inconvenience to all concerned. The glass enclosed pool is like a greenhouse and it is impossible to sunbathe on the narrow pool balcony due to high winds on the second floor. Did the architects not realise that winds get stronger anywhere above 30 feet?
The lifts are very slow and seem to have a mind of their own in terms of direction of travel with phantom stops at intermediate floors. There is no service lift, so one lift has to be shared with chambermaids and their carts, which means that it is not available to guests much of the time especially in the morning. At first we thought it was a bit of a game chasing round the different lifts and generally going in the wrong direction; but after a few days it just became boring and time consuming.
The room air conditioning is impossible to control as the on/off switch does not work and the numbers on the dials have long since been erased (see picture). We reported this to reception but no action was taken. However, other minor maintenance issues such as a running toilet were quickly repaired.
There is a TV in the bedroom which we never switched on but oddly none in the living area, I guess you’re only supposed to watch TV in bed?
The furnishings were functional but dated and generally not the quality that you might expect in a 5 star hotel. The settee in room 1502 was lumpy.
The quality of towels was extremely variable and it can take up to an hour and several phone calls for replacements to be delivered to your room. The older ones are no more than thin bath towels but the better quality newer ones are close to bath sheet size. We had one hand towel with a hole in it (see picture).
The hotel offers a very good breakfast with a large variety of breads, cereals, cheeses, meats, eggs, fruit etc but the staff struggle to keep the tables clear and they seem to have a big issue supplying enough skimmed milk to meet demand. There is one roller toaster that takes forever and three runs to make toast (see pictures).
The hotel enjoys a good location next to the beach near the town centre but there is nothing to do in Arrecife itself is unless you want to spend all your time lying on the beach it is best to hire a car and get about the island. Our highlights were the Fundacion Cesar Manrique (see review) and the Cueva de los Verdes. Locally we found ourselves repeatedly drawn to the bars and restaurants around the beautiful Charco de San Gines (see pictures).
The hotel does not have a concierge and we found one of the porters more knowledgeable than several of the front desk staff in terms of recommendations.
This is DEFINITELY NOT A 5* HOTEL. It would not stand comparison, for example, with a Marriott or Hilton 4* hotel elsewhere in Europe.
Been in this hotel 4 years ago with my partner. Planned to bring her parents to share the same experience with them. Attempt failed. Staff is still friendly, but not the receptionists. Lack of english is even more challenging now.
Pros : still a nice hotel, with stunning view, nice location, live entertainment every evening.
Cons : everything comes with a price tag. (you have to pay 33€ per day for a so called privilage package to get confy pillows to your bed, and air freshener into the toilet for example), food is so repetative espacially the desserts.
AVOID ROOMS AROUND (ABOVE, NEXT TO IT, UNDER) 1206 AND 1209 AS FLIGHT ATTENDANTS FROM AN AIRLINE CONSTANTLY SLAMMING THE DOORS AND WALKING HEAVILY IN HIGH HEELS DURING NIGHT TIME.
First visit 4 years ago was brilliant. Can't say the same at this time. Very unfortunate.