Aqua Suites Hotel Boutique
What We Love
- A spacious suite stay just minutes from the beach, in a lively town on the coast of LanzaroteEnormous beds mean comfort is king
- The lovely pool area is a great change from the beach
- A half-board stay lets you enjoy local restaurants and the hotel’s own fantastic offering
- Choosing to stay over Christmas and spending the festive season on an balmy island
What To Know
- There are plenty of loungers around the pool so you won't need to stake out a spot
- The hotel is just a 5-minute walk from the beach and main strip
- Free WiFi works well
The clean lines and blue accents of the Aqua Suites Hotel Boutique in Puerto del Carmen are a warm welcome to the whitewashed walls and cobalt shutters of one of Lanzarote’s oldest established towns. Growing up from a humble fishing village to the bustling resort as it is today, you’ll notice the colour blue a lot during your stay: cerulean skies, sparkling turquoise seas, glittering azure swimming pools and, of course, accented on the walls, windows and terraces across the island. The design of the Aqua Suites Hotel brings the hue inside to its comfortable rooms, splashing it liberally on to the enormous, comfortable beds, artworks and seating areas.
The all-suite hotel has everything you could possibly need for a holiday in the sun. Outside there’s a lovely pool area lined with loungers so you can soak up the sun without having to stroll too far, as well as a separate pool for little ones and a bubbly Jacuzzi. Staying on a half-board basis you’ll be able to make the most of the hotel’s highly-regarded restaurant, tucking in to sumptuous breakfasts and heading out for the day to explore, returning to a freshly-cooked meal each evening. Alternatively, you could just laze by the pool and order up pizza, burgers and salads to your lounger. Evening entertainment includes live music, but there’s plenty to see locally, too. Take a taxi or stroll into town and visit the plethora of bars and restaurants or enjoy the charm of the old harbour and the soft sands of the local beaches.
How to Get There
We stayed for 10 nights and when we arrived there was a bit of a misunderstanding about the room but this was eventually sorted and we were given a nice room in a good position. The staff on the whole are as good as everyone says, reception staff would usually greet you as you came in and out. There was one dark haired chap on reception who never fails to greet you with a friendly smile and by name as well, impressive! He is a definite asset. The waiting staff tried hard and the barman Zorvan is attentive and friendly. Johnny Mack does his best to get everyone involved in the various evening activities.
The rooms are kept clean, fresh towels and water everyday. This is a family resort and as a mature couple the children running around the bar in the evening killed the vibe for us. We usually headed out to one of the bars down the road.
The breakfasts were very good, a wide selection of fresh fruit and juices and a cooked breakfast delivered to the table. I would like to suggest that tea or coffee and perhaps toast brought to the table would make it even more relaxing.
The main meals were for us a disappointment. There is a bbq every Tuesday and the beef in particular was inedible. Already roasted beef is slung on the grill and seared within an inch of its life until it becomes like a piece of shoe leather. The burgers were undercooked and the accompanying Canarian potatoes with sauce just weren’t very nice. My plate ended up almost untouched but was removed without comment. The waiting staff at no point asked whether we enjoyed the food. One night there was curry on the menu, and the choice was chicken tikka masala or prawn tikka masala, and since there are only ever 4 choices this considerably narrowed the choice. The actual curry was okay as long as you didn’t expect to taste any spices.
Our last meal was particularly bad, pork in masala sauce. The vegetables and potatoes were nice but the 4 tiny strips of pork could easily have been leftovers from the bbq, tough and overcooked. My husband had the chimichangas which he said was mostly rice and hardly any chicken.
According to the reviews everyone seems to love the food here, so clearly we are in the minority. The saving grace for us was being able to use Sassi's and Emma’s Mexican, which we did on a number of occasions. The food in both was superior for us in every way despite the walk to the old town, which takes about 40 minutes.
It was difficult to write this review and I do not take pleasure in it but I felt it was important to give my honest opinion re our stay. The hotel do not provide a feedback form or solicit feedback after meals. I was in two minds how to score as on the whole we had nothing to complain about aside from the meals, which are reasonable pub grub at best. However to score a 3 seemed unfair as it is certainly better than average, so I scored a 4.
We have just returned from a week at Aqua Suites and could not find any fault. The food was lovely, wide selection at breakfast and various options for the evening meal. The best meal of the week was BBQ night. We ate out at 2 the sister restaurants and again could not find any fault.... Emma’s cantina was excellent.
The room was spacious and kept immaculately clean. All staff were polite and could not do enough for you. The children’s pool was a little on the cold side.... so they put the heat on for us! 5*s for customer service.
Thanks for a lovely holiday Aqua Suites
Stayed for 1 week at Aqua Suites over the irish Midterm break. 2 adults 2 children. I agree with all of the positives already said; food is fantastic, service and staff are top notch and rooms are really great. Cleanliness is out of this world. There are cleaners on the go constantly. The lovely lifeguard guy (I didnt catch his name) was flipping over sun beds and wiping them clean. Never seen this before at any resort of any grade.
Some feedback which is not mentioned as much in reviews here.
Kids club runs during the school holidays so at 10am in the morn, then theres some sort of activity water polo or bingo etc mid afternoon and and then again something for kids early evening and family stuff at 9 or so.
Because the hotel is boutique, its not overloaded with kids so if they attend the kids club they get lots of fun and attention! way to go John, Bethany & co.
HAlloween was a hoot with games, dress up, disco etc.
After midterm however, the entertainment was only in the evening; its great fun - quizes, games, bingo, music, deal or no deal etc.
We ate at both Sassis and Emmas. Note they are both a few miles away so with small children definitely not walkable there and back however a taxi only cost us 4 euro each way. Food was good and atmosphere in Sassis for the Jazz was super!
Aqua suites is at the top of a hill about 1km up from beach/main street. Definitely ok to walk down with kids but for my pair, they were exhausted to walk back up so again, taxi required. Beaches in Puerto del Carmen are amazing. So clear, sandy, clean, and right beside the main strip. We went 4 days! Bought snorkeling gear and had a ball.
Accommodation : we had a suite with 1 bedroom for children which is really great! beds comfy, lots of light but black out curtains where needed. Air con worked a treat. I would say more storage is needed in main bedroom. There is none apart from 2 side tables and desk. No drawers or places to put stuff.
We did a boat trip (recommended on Tripadvisor) and they picked up from hotel which is great.
Another day we rented a car from reception. SOOO HANDY!! Car hire lady dropped it to hotel, filled out form, paid in cash - none of this nonsense about having 2k on your credit card. Then collected next day from Hotel. We just left keys at reception. We then drove around the island for the day. Best day of the holiday. 30 euro per day for everything. Highly recommend this service.
If/when I return to Lanzarote, I would likely book somewhere a little more central to town/beach to avoid having to taxi around however I will definitely return to Aqua suites in the future.