4.0
Very Good 5005 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • In-your-face Mother Nature at her wilderness best
  • The newest spa jewel in spacentric Fairmont’s renowned collection
  • Very pet-friendly even in the main building’s ornate Great Hall
  • Jasper Park is Fairmont’s 2009 Environmental Hotel of the Year

What To Know

  • Remote location
  • 1960s guestrooms are charming but not modernized; some are showing their age
  • The restaurants here and in the nearby town of Jasper have a monopoly — since both are in the middle of a national park — so meals can be pricey
  • There’s often construction on-site – right now it’s at the casual restaurant

Amenities

  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sofa living room Fireplace home Lobby hearth

Overview

The Review

In the midst of the area’s jaw-dropping scenery, Fairmont Jasper Park is the latest of many hotels to call this national park home. Since Fairmont acquired the property just over a decade ago, the resort has been undergoing constant improvement. Case in point: the new-for-this-year $7 million spa.

Over the years the Fairmont Jasper Park has evolved from a fair-weather hotel to a year-round operation; nowadays the lodge delivers immediate access to world-class downhill skiing, snowshoeing, skating and cross-country skiing in the park. In summer, golfers share the number one resort course in all of Canada, with herds of wild elk.

{“type”:”img-inline”,”src”:”/static/images/product/properties/editorialreviews/9865/pgal-45145-1291403398-full.jpg”,”width”:”275″,”caption”:”This hotel is the third to site on this site; the majestic nature outside has always been the draw.”}Fairmont hotels seem to always have a special asset, architecturally, historically or naturally, and here it’s the latter — a truly one-of-a-kind setting in one of Canada’s oldest and best-protected national parks. There are no other hotels and few other people, just endless views of the towering Canadian Rockies, the pristine waters of Lake Beauvert and the beauty and wildlife of the surrounding wilderness. To top it all off, the hotel sits at one end of the famed Icefields Parkway, considered one of the greatest drives on earth, summer or winter.

Winter is the resort’s lesser-known secret season, when deep snow and challenging terrain make the 84 trails of the nearby Marmot Basin ski resort extra-appealing. Hundreds of miles of area mountain bike and equestrian trails become cross-country ski routes in winter, and the architectural charm of the main building’s Great Hall is even better with a cocktail in front of a roaring fire.

How to Get There

The Fairmont Jasper Park Lodge
Old Lodge Road
Jasper, T0E 1E0 Canada

Reviews

4.0 Very Good 5005 Reviews
Would visit time and time again
Reviewed 8 hours ago

My partner and I visited Fairmont Jasper Park Lodge for one night and it was magical. We visited around April, so it wasn't too busy. There was wildlife walking calmly around the park grounds when we traveled to and from the main lodge to our bedrooms. The food available at the breakfast buffet was fresh, hot, and plentiful. The view was absolutely beautiful: picture-perfect, even on a cloudy day. We played some pool in the recreation room and visited some of the shops next to the restaurant after dinner. In the evening, the staff had a hot chocolate and a pit fire where we could roast marshmallows (provided). They even have a pet dog usually sleeping in a comfy bed by one of the doors - they are very sweet. The staff are attentive without being overbearing, which is to be expected when you're paying Fairmont prices.
The sleeping arrangements were comfortable and clean. Plenty of towels and complimentary toiletries (they smell divine). Overall, a wonderful experience and one I would love to revisit some time!

Lovely Lodge with Local Wildlife around
Reviewed 20 hours ago

The lodges are separate from the main building and normally in twos. There is a golf cart to take you to and from your lodge if you don't want to walk. Your luggage is delivered. The lodges are spacious enough but not large. We had various deer in the grounds eating the grass around our lodge. Walking carefully by them not to spook them. The main building has the dining and lounge all in beautiful setting and decor. The view over the lake towards the mountains are spectacular.

Lovely Lodge in an awesome environment
Reviewed 1 day ago

The Lodge was as we imagined, large and open with a stone fireplace and large windows showcasing the Lake.
Our accommodation was very comfortable and certainly made us feel like we were in a mountain cabin.
The breakfast offerings were very pleasantly different from the usual and very enjoyable. Lots of places to explore around the gorgeous lake and our evening BBQ at Trefoil Lake with a roaring firepit and First Nations presentation was pretty special.

Best Week of Our Lives!
Reviewed 1 day ago

We recently had our wedding at the Jasper Park Lodge and it was beyond amazing. Absolutely everything that began to slightly go askew the Lodge swept in and made things flow smoothly.

Managed to fit in a round of golf the morning of the wedding (my wife is amazing!) and the course was absolutely stunning. Not overly difficult or challenging by any means, but was it ever gorgeous.

The shuttle driver, Paddy, went above and beyond and was essentially our wedding celebrity with all the guests raving over how great he was - even several days later.

The coordinator that we had, Max-Peter, was also incredible and anything we requested as sorted out without delay.

The room that we were staying in was amazing and situated nicely off to the side so we had privacy as well and we were able to host a gathering/welcome dinner the night before the wedding in the adjacent field (uncertain if that was technically permitted, but they let us do it and everything was perfect).

Literally the only negative experience we had at the Lodge in our ~6 days there was on us - we lost our keys. The staff were fantastic in attempting to help us locate the keys and kept us in the loop on any search efforts through text message. We later found them behind a cabinet after doing some minor furniture-moving to see if they were in there somewhere.

All in all, our wedding at the lodge was amazing and we fully intend to continue coming back to the lodge, probably yearly for our anniversary and any other time we can justify it to ourselves to spend some time in Jasper!

Historical Perspective
Reviewed 4 days ago

As a student I was a bellman at the Lodge 45 years ago. I returned to stay at the Lodge for the first time last week. I have several reviews on Tripadvisor and have never given a bad review, so I am not a chronic complainer. However in this case I must say I was sadly extremely disappointed.

The Lodge has been an icon of the Canadian Rockies, one of the most beautiful settings in the world. Royalty has stayed there. I personally recall checking in the Defense Minister of Germany 45 years ago, among many other luminaries.

Fairmont has destroyed the character of the Lodge. The service was terrible. When we arrived, we were greeted by valet parking. They parked our car while we waited for our room to be ready, This was 3:00pm, so waiting an hour for the room at that time of day was a bit odd but not a killer.

When the room was ready, a bell hop drove us in our car to our cabin. (Historically no cars were ever allowed in the cabin area, a significant change to the character of the area). When we arrived at the cabin, the driver sat in the car and I had to tell her we had bags in the trunk. She popped the trunk for us and as I hauled the bags out she meekly asked if we needed help with our bags. I declined, and got no objection from her.

I have travelled extensively and am aware of bell hop service in 5 star resorts. This was unacceptable. I compare this to the historical service offered in the past, and there would be no question. The bell hop would be handling the bags without question and set everything up for the guest in the room and explain all of the services and amenities of the room. In our case,the bell hop similarly, did not load the bags into the car on check-out. At the Lodge we wore suit jackets, dress pants and white shirt and tie. It was important that we came to work with clean, pressed clothes and dress shoes. The bell service is dressed in grey collared shirts with trousers that were not pressed and wearing black sneakers, some worn and torn.

Similarly the dress of all of the services has gone from up-scale to casual, if not sloppy. Without going into excessive detail, many other aspects of changes to the Lodge reflect deteriorating standards. The bar that replaces the old elegant main lobby is unattractive and seems to be operated like a road-side tavern. There was a singer in jeans, a cowboy hat and guitar singing off-key one of the evenings that we were there. The general maintenance of the grounds was poor. In the lobby/bar, there were chairs that were faux leather. Several of these chairs had the surface vinyl peeled off significantly. I have pictures of these chairs and have showed to others who worked there in the same era that I did. They too were appalled that the Lodge could possibly have deteriorated to this degree,

In the past room service and bell hops rode bicycles. It was part of the character of the place to see a room service waiter delivering the orders riding a bicycle while carrying the tray on their shoulder with one hand dressed in white. Now they deliver in a car. The first year I was there the tennis courts were clay, the next year beautiful hard courts were installed. It appears these courts have not been maintained over the past 45 years. The surface is faded, cracked and breaking up. This year a planetarium is plopped on the courts, so they are not usable. The effect of putting the Planetarium there is just crass. It looks like a poor attempt at cash grab.

We stayed for four nights and spent $7,000 Cdn and played 2 rounds of golf. The golf experience was great, we rented clubs and they were of good quality and a full set. Our lakefront cabin was beautiful. The setting is spectacular. It is hard not to still love the place. But the cash grabs and serious deterioration of quality is terrible. Fairmont must be ashamed. We left JPL and went to the Empress Hotel in Victoria, also run by Fairmont. The care, service and overall upkeep and quality was 5 star, in comparison the Lodge was 3 star, with 6 star prices. We are now at Wickanninish Inn in Tofino. Again exceptional, a stark contrast the Lodge at Jasper.

By speaking up, I can only hope the owners and management will restore the Lodge to its historical quality. It is hard to imagine that increasing prices and deteriorating quality is a good business plan.