The Rimrock Resort Hotel
- Free WiFi
- Parking On Site
With a stay at The Rimrock Resort Hotel in Banff, you’ll be in the mountains and minutes from Upper Hot Springs and Banff Gondola. This 4-star resort is within close proximity of Bow Falls and Walter Phillips Gallery.
Make yourself at home in one of the 343 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a spa tub. Additional features at this resort include complimentary wireless Internet access, concierge services, and ski storage. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
How to Get There
My husband and I spent a week at the Rimrock. We had a suite which gave us plenty of room. The staff was so accommodating. They answered all our questions. We got directions and suggestion from them several times. We were walking distance to the Banff Gondola. The shuttle came by the hotel. However, we usually drove into town. Parking is $20 per day. Valet is $34. We chose the self park and were pleased with it. We used room service a couple of days when we were tired from hiking. The food was good and delivered in a reasonable amount of time. We would recommend this hotel to anyone looking to stay in Banff.
Everything was as you expected. First class facilities and service. We were on a driving holiday and found it very difficult to find after a long days drive as it is located quite a way out of the town. There was a shuttle bus to go into the town which ran quite regularly. Again, we found the car parking very expensive $39 for valet parking and £20 if you parked it yourself. Quite a difference in price! We ate a snack meal in the Larkspur where the menu was a bit limited. The breakfasts were lovely but they do charge extra if you ask for a fresh orange juice. Plenty of choice though.
Air conditioning/heating seemed a little stale smelling but overall was a great experience. Staff was very helpful and friendly. The premium room had a fantastic view of the mountains. We even saw two elk (mom and baby) outside our window on our first day.
Although we live within sight of the Rocky Mountains it is always nice to get right in them for visit now and then. We found the Rimrock staff to be wonderful and accommodating although it always bugs me to pay $20-35/night for parking. The Roam bus system is a great addition to the Banff scene, no need to scour for parking in the downtown and it is included with the room at the Rimrock
This was our second time in Banff and since the Fairmont was fully booked, we decided to try the Rimrock. Front desk/check in manager was a PAIN. We requested for a king bed and upon check in she said there’s no request made that she could see, and acted as if it wasn’t her problem. She offered us to upgrade into a “grand suite” for CAD300++ per night but she can “lower it” down to CAD200++ the room offered was on level 2 with not so great a view compared to our original room but she dodged the question when we asked her re the view. The only plus was that upgraded room has a King and additional living room attached. We asked how much lower can she go and she went down to CAD 150++ (I felt like I was in a flea market instead of prestigious resort). But we went to the grand suite offered and the view was much worse than our original room so decided to stick to ours (double room). Can’t remb the manager’s name but she’s Indian and SUPER UNHELPFUL
Another (much) older couple from our group paid for a premium room but got a standard upon check-in. Manager’s response: oh we can’t see it on the system hence it’s not our problem. After a lot of phone calls and hassle they finally offered the couple the exact same “grand view” room that we gave up for free on their 2nd night.
We thought the worst was over BUT on our second night, upon our return to the resort, housekeeping didn’t clean up the room properly. Mugs and towels were left where they were and unwashed. Bed sheets weren’t made; clearly the housekeeper just tossed the bed covers back. Seriously I don’t understand why people value this property as a resort. Rooms and toilets were run down - perhaps acceptable considering the property has some spots with grand views of Banff, but service took hospitality down a few notches.
My advice for other future travelers: stick to Fairmont or stay elsewhere!!!!!!!!!