83%
Members Recommend
4.5
Very Good 2795 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Regional and Neapolitan cuisine at the hotel’s La Cucina restaurant
  • Palazzo Caracciolo’s restored historical architecture juxtaposed with modern, clean furnishings
  • Enviable location in historic Naples, near museums, public transportation and restaurants galore

What To Know

  • The hotel sits on a heavily trafficked street in Naples near the Napoli Centrale train station
  • Palazzo Caracciolo offers well priced packages, tailored for foodies, business travellers and urban adventurers
  • Internet connectivity in guest rooms is at times unreliable
  • A €3 city tax, per night, per person will be collected at the property

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Modern Resort red restaurant Lobby Bar function hall living room leather

Overview

A stately mansion converted into a sumptuous 138-room hotel in the heart of Naples

The Look

It is hard to overlook Palazzo Caracciolo’s glaring architectural heritage; it was, after all, a palace, a fortress and a noble mansion before being converted into a 138 room luxury hotel. Today, lemon trees grow up a giant pergola near the entrance, and tables and chairs are scattered inside the cobbled courtyard where horses and chariots used to park. Soaring ceilings and double height windows punctuate every room in the grand building; guest rooms and suites are like theatrical sets where Baroque and Rococo details are juxtaposed against modern touches like glass balconies and sophisticated marble bathrooms.

Bed and Bath

The hotel offers an array of guest room options for single parties, families and couples. Chic junior suites have a duplex layout with sleeping quarters recessed in a second floor mezzanine with a clear glass railing the looks onto a lofty living room. The historical suites put the old palazzo’s architectural layout front and center. All bathrooms have clean, marble clad layouts, with amenities like hair dryers, fluffy bathrobes and deep soaking tubs.

Beyond

MGallery Palazzo Carcciola serves one of the best breakfast buffets in Naples with platters of local cheeses, cured meats and fresh fruits, locally made breads, and a flurry of different cereals, juices and yogurt smoothies. The bar, La Cantina, is a nice spot for an afternoon aperitif or a nightcap. The hotel’s La Cucina restaurant serves a bevy of regional specialty pastas, truckloads of fresh fish and an excellent selection of regional and domestic wines.

In the Area

This highly chaotic, 13th century historic neighborhood in central Naples enjoys prime location next to Napoli Centrale train station. Public transportation abounds in this busy part of town, but many urban attractions, like the Naples National Archaeological Museum and Sansevero Museum, are each a short 10-15 minute walk from Palazzo Caracciolo. Nearby, are Naples’ world famous pizzerias, like L’Antica Pizzeria da Michele, Pizzeria Trianon and Pizzeria di Matteo. Also close by is the Via Duomo, a long avenue lined with clothing boutiques and cafes leading all the way to Naples’ bustling marina waterfront.

How to Get There

Palazzo Caracciolo Napoli MGallery by Sofitel
Via Carbonara 112
Naples, 80139 Italy

Reviews

4.5 Very Good 2795 Reviews
Not a great deal for price
Reviewed 1 day ago

My family and I stayed here for a night. We had two rooms and for the price, we expected great rooms with a great location and service. First, the location is not a good one. Second, the rooms look old and they are unpractical, not set up in a nice way. And third, we were planning on eating in the hotel restaurant and the waiter was really rude. He was about 25-35 yrs old, slim with a beard. He first told one of my family members to go change from shorts to trousers even if we were the only ones in the restaurant. Then, he never asked for our order even after giving the food to people who got there after us. It’s incredible how one members of the staff can make your stay so uncomfortable.

Disappointing stay in a no-charm place
Reviewed 1 week ago

I booked this room with my wife to enjoy couple of days in Naples.
This hostel is a business place in a bad condition (dirty walls due to luggages...) with no charm/ luxury atmosphere.
Moreover you have to pay an additional 25€/ day for the parking.

Do not recommend the place

Wonderful stay
Reviewed 1 week ago

From the moment we pulled in until we left three days later, this was a magnificent stay. Every employee that we encountered was friendly and helpful, trying to accommodate our lack of Italian vocabulary with their English. The room was spectacular; clean and comfortable. The restaurant was delicious. Highly recommended!

Worst experience ever
Reviewed 2 weeks ago

On the last night of a 2 week trip in Italy where my husband & I stayed in all 5 star hotels the entire trip, I was turned away from this hotel on the day of my reservation (the reservation was prepaid using my American Express platinum card). The reason we were turned away was that they were unable to accommodate our room due to an “event” taking place at the hotel. It appeared that there was some sort of celebrity arriving or staying there as there were police & young girls lined up outside the hotel. The hotel sent us by taxi to what they claimed was a comparable
Hotel, the Ramada Inn... which did not even have bellmen to take our bags when we arrived.... an awful smelling & looking room complete with flies and dirty glasses. The most unprofessional & disgusting experience of all though was that of the staff at the Sofitel in Naples. Luckily, our American Express travel team is working diligently to correct this. However, even the travel team said the hotel was behaving incredible unprofessionally & not in appropriate hospitality etiquette. For this reason, I will NEVER book with Sofitel in any city ever again.

Excellent hotel
Reviewed 2 weeks ago

Spent 2 nights b&b here. Lovely room, comfortable beds & no noise. Very helpful staff. The Gallery & lounge areas were lovely settings. We booked a minibus shuttle back to the airport- door to door & only 6 euros