Grand Hotel Vanvitelli
What We Love
- An elegant hotel in Italy's Campania region, with breakfast, a restaurant discount and moreStaying just 10 minutes away from one of Italy's most impressive palaces
- Enjoying complimentary daily breakfast and a discount at the hotel's restaurant
- Taking a dip in the pool or sipping a drink in the hotel's lovely outdoor space
What To Know
- Guestrooms have free WiFi, satellite TV and Sky-TV
- Standard rooms (the smallest option) start at 182 square feet
- Well located near the Royal Palace, and with easy access to the Naples and Capodichino airport
How to Get There
I stayed at the hotel with my husband and would not go back nor would I recommend to anyone. The bathroom facilities was not usable as there was a piece missing and it took an hour and 4 telephone calls as well as my husband paying a visit to reception for someone to to come and give me a replacement part for the plug hole. The bath was covered in brown marks and black mould which I was able to remove myself with a towel so I’m not sure why it wasn’t clean before arriving. The water in the shower was luke warm at best which added to the experience. I guess this is because the hotel is so big it struggles to provide hot water. These are the basic facilities you think you are paying for when you stay at a hotel. The hotel is very old and run down, I wouldn’t be fooled by the fancy decor in the reception area as that’s where it finishes.
The manager Matteo knew we were on our honeymoon as my husband let them know ahead of our stay and he personally emailed us to say he would make sure we had an unforgettable stay, if this is what an ‘unforgettable’ stay is then It makes me question what everyone else is getting. It’s been unforgettable for the wrong reasons. We have stayed at many hotels for our trip from Rome on our way down the Amalfi Coast and this was the worst. We are very disappointed in our Caserta stay.
The website photos make this hotel look very grand. It was grand back in the day, but a few bizarre things took the edge off. The decor is so over the top you would be forgiven for thinking that you were in Caserta Palace. We booked a junior suite which was lovely and spacious with very grand furnishings. We tried to get food and drink as we arrived in the afternoon but were told we had to go to the other building a few minutes walk away. It was 35 degrees outside with no shade between the two blocks. This is where the outdoor swimming pool is. We ordered food from the pool bar where really loud music blared from a small PA. It was meltingly hot outside. We walked back to the old part of the hotel to get a bottle of wine and return to the air conditioning in our room. The bar was closed. At reception they told us that we had to go back to the other building to get drinks. There was no room service either. It was too hot to do that so we went back to our room and got a beer from the mini bar. Later, we went down to eat in the restaurant. We spied the bar open. Quickly dashing over, we ordered a gin and tonic and vodka and orange. The bar man told us all the gin and vodka had gone to the other bar as there was a big event on in the, yes you guessed it, other building. So we ordered a glass of champagne (flat) and a beer. Then he closed the bar. Guess where the restaurant was? The other building. Food was mediocre. Service was nice. It is a very bizarre hotel that doesn’t really cater for the guest only the convenience of the staff. Upon checkout we were charged 20 euros for a glass of flat champagne and 9 euros for a small bottle of beer. We will not return. The most hilarious thing was the welcome statue of two naked men wrestling, right outside the hotel entrance. I am still laughing about that now.
Despite its "luxury" image the hotel doesn't live to its promise. That's the probably the reason it's relatively cheap. Don't get fooled by the "World's luxury spa resort 2019" awards decorating the website.
Our negative experience started right from the booking.
I have booked the rooms and spa treatments on the hotel own website. Instead of proper confirmation with the price breakdown, I have received cryptic email with reservation number and the hotel logo. Nothing else. The receptionist at the hotel could not find our spa booking and advised to talk to the spa manager directly (located in another building). When booking the room the hotel booking form clearly advirtises free entrance for the children to the spa and asks for their age. In reality, when we have arrived to the spa this morning, the receptionist told us that the spa has no children policy. We are now awaiting a call from the spa manager who should make final say on the matter.
The hotel location is its main flaw. All comments don't mention the fact that it's located next to the busy motorway in a very industrial looking area of Casaret. Despite the sound barrier you can hear the cars honking if your room is facing the motorway.
You get a feeling you are staying in the filming stage which no longer serves it's purpose. The hotel certainly looks better on photos than in reality.
The hotel is in real need for cash injection to maintain its luxury façade.
The breakfast is on par with a shabby b&b in Blackpool. Stay away from overcooked and stale bacon & eggs. Yuck...
Lift door doesn't open when it arrives. You have to press call button once it stops on your floor.
In the last 12 hours we have changed room keys three times as one of them keeps decoding itself.
So far the cherry on the top has been the charge of 20 euro for the use of 4 swimming pool towels we have rented from the reception for one hour use. Our receptionist Fabio failed to inform us about the rental policy and never gave us a receipt. He just added the 20 euro charge to our room. The receptionist this morning charged us again for the new set of towels and suggested to keep them rather than return them to the reception to avoid charges tomorrow. At least she gave us the receipt.
We have two more nights remaining at this place. I hope our experience will improve.
But so far, it's being 1 ???? on satisfaction level. I guess you get what you pay for. Don't trust fancy photos.