The Rose and Crown
What We Love
- Cycling Route 63, which covers 45 kilometres of England's flattest countryside
- Learning of local history in the Wisbech and Fenland Museum
- Spreading out in your lovely suite
What To Know
- Breakfast and dinner are served in the on-site restaurant
- It's an hour's drive to Cambridge
- The building is 400 years old, so expect some wear and tear
- Free WiFi
- Parking On Site
Sitting proudly overlooking The Fens, The Rose and Crown Hotel occupies a spot that’s hosted travellers since as far back as 1435. The ancient cellars still lie below and elegant and up-to-date rooms sit above. Wisbech itself is a characterful market town, just over an hour’s drive from Cambridge and its world-renowned university. You’ll find a traditional restaurant offering an elegant dining experience here, and breakfast is served daily in The Rose Restaurant. Back In Time is on hand for daytime coffee, cakes and snacks. As this hotel does not have any rooms on the ground floor and there is no lift access, this may not be suitable for guests with reduced mobility.
In the Area
There’s plenty to fill your days with here, from the museum dedicated to Octavia Hill—an artist and radical who pioneered the concept of social housing—to the Wisbech and Fenland Museum, which charts the history of these fascinating waterways. Elgoods Brewery is within easy reach too and was one of the first Georgian breweries built outside of London. For cyclists, follow Route 63, which covers 45 kilometres of some of England’s flattest countryside.
How to Get There
Nice place for a drink and food thank you cat for the good hospitality will definitely return nice bunch of people can’t ask for a better pub as I’m not from the area was well welcomed thank you so much.
Wished we had picked alternative hotel, best & only redeming features were location which is ideal for Wisbech town centre, free parking and character hotel which needs investment.
Avoid room 303 very small toilet/shower room, very little storage and even less hangars, bedside lamp no plug, TV remounted on piece of rough timber & old holes not even filled in wall.
Heating had TRV's but no good as hotel did not put heating on so room cold & damp, bedside light switch for main light hidden behind headboard making it in accessible and headboard had been "bodged" on to back of the bed.
Limited storage & even less hangars, room cleaning and service virtually non-existant with no re-stocking of coffee, tea & milk or spot cleaning during our stay.
Customer service was virtually non-existance highlighted as we changed our booking to add breakfast after booking the room and reception did not know when we arrived so we showed them the revised booking form " no problem" we were told but receptionist stated their sytem had not been updated? Breakfast day 1 we were challenged 3 times in front of other guests by cook three times as he told us we had not paid for breakfast despite us showing him our booking form when he came out of the kitchen with missing items of set breakfast he had forgot to plate up.
Went to reception to complain and lady on reception just kept repeating that their system had not been updated, they had a new booking system which she did not know how to use as she had not been trained and no manager on site at 09.30 to manage. Again showed her our booking sheet and explained that we had showed this the night before to the chap on reception and been told "no problem" but the system had not been updated for her to again repeat "no training, new system, ....."
Breakfast room is dark and dated and limited offer for breakfast with two flasks for tea and coffee. First day we managed to get a fresh pot of tea, second day when we asked for this told " I will have to go down stairs as I am descalling my kettle" this was 35-minutes before breakfast was due to end? This was the same lady as day before breakfast who had no paper work to check guests in just numbers written on the back of her hand. Both the young lady and chef could be heard discussing us and the lack of payment in the kitchen after embarrising us in front of guests and moaning about their jobs and not happy with conditions.
On check out receptionist asked us to pay for breakfasts as we had an outstanding balance and this was the only glimmer of hope when we showed her our booking form she apologiesed and said she trusted us. This lady made no reference to lack of training, new system or any other excuse simply apologised and when we explained our previous experiencesfrom booking in through breakfast on day one she again unconditionally apologised. Hope if only slim that someone there knows how to deal with customers and PC's that don't update!
We stayed for one night and that was enough.The staff the few that there are in my eyes all need medals they are a credit to this hotel.Unfortunately who ever owns this hotel needs to get to grips with the day to day running of what obviously was a great historic building which has fallen in to disrepair.On arrival we were given a set of keys to our room which upon entry was obviously in use by another customer in the hotel.Upon return to reception the young lady apologised and said they were experiencing problems with a swap over in computer systems and we were given keys to another room which thankfully was vacant.This room had issues namely the toilet leaked when flushing and there was a not very nice odour eminating from the bathroom later in the night it started raining and the next problem was water dripping from the beams on to the carpet luckily we used the bin and the inner to catch the water.At breakfast which was acceptable we mentioned the problems with the room overnight to be told by reception on leaving that the beam might of absorbed too much water and planning permission might be needed to repair the leak.And a lot of the toilets leak apparently?.I feel sorry for the staff working really hard to run this establishment they are unsung heroes and heroines.Would we return being honest No!.Such a shame as this could be great it needs investment and owners that care for their staff and 1600s building.