Mondrian Los Angeles
What We Love
- Fish and farm cuisine at the celeb-chef helmed Herringbone restaurant
- Poolside movies and DJ parties at Sayulita, the outdoor lounge and taqueria
- Spectacular views of LA
- Easy access to shopping on 3rd Street and Melrose
What To Know
- Skybar gets packed with Hollywood's pretty people, so some rooms may pick up noise from the scene
- The hotel is popular among twenty- and thirty-somethings
- Parking On Site
Acclaimed designer Philippe Starck’s first foray into the Los Angeles hotel scene has made the transition from hectic hot spot to laid-back Sunset Boulevard classic. The minimalist feel of the original Starck design is intact, but since the hotel’s 2008 makeover by Benjamin Noriega-Ortiz, it feels a lot warmer and a little more relaxed, but just as chic. The new design has a touch of Alice in Wonderland whimsy, with oversize flowerpots on the roof deck, wing chairs with hooves for legs, and mod takes on cuckoo clocks. Guest rooms have similarly fantastical details, such as a curvy framed looking glass that’s actually a flat-screen TV and gold lamps that appear to grow from the floor like trees. Even the bathrooms have quirky touches, including a funky silver hand mirror and a wall of hooks that look like beckoning fingers. But there’s a lot of substance to go with the style: rainfall showers, Malin + Goetz products and floor-to-ceiling windows overlooking the city, the hills or the infinity pool. Surrounded by blooming vines and flowering trees, the pool (complete with underwater music) is the place to hang during the day. Skybar’s sexy Moroccan vibe, all teak furniture and glowing metal lanterns, makes it a perennial favorite among Hollywood’s pretty people, with evenings crescendoing into late night dance parties. You’ll find a creative surf-and-turf menu at the Herringbone restaurant—think Edison bulb chandeliers, white Carrara marble and Italian Cypress trees on the patio—while the Sayulita taqueria and tequila bar attracts A-listers with its alfresco lounge, live music, and street-style bites.
In the Area
West Hollywood is LA’s hottest ’hood, and its epicenter is Sunset Boulevard. Perched above that strip, on the precipice between the Hollywood Hills and the vast urban blanket that spreads out toward the Pacific, is the Mondrian. Start your day with a leisurely coffee just down the hill, at King’s Road Café, before browsing the shops on West 3rd Street or Melrose. Then have lunch among Hollywood’s power players at Koi. Work it off with a hike in Runyon Canyon, favorite running spot for celebs and the dogs that love them.
How to Get There
Had such a great stay at the Mondrian. Upon our arrival, Eddy greeted us with such a warm welcome and made sure we were taken care of which was such a nice first impression since I came off a long flight
I booked, what I thought was direct with hotel, but later learned it was a main reservation line. I booked the PH but when we got there and were taken to PH, we leaned that the PH did not have 5 bedrooms and 5 bathrooms as the reservation specialist had told me. It only had one bedroom. Now we needed to find 5 hotel rooms on a Friday for two nights. Luckily, Ryan Burn, the Front Office Manager, was able to accommodate us. And, we all were on the same floor. The food at the hotel was great and views were awesome. Every room had a great view. If you don't like the club scene, don't visit the pool area on the weekends or in the evenings. We didn't like the scene as it was much too young for us. The location of the hotel is perfect for getting around LA. We dined out alot with lots of choices nearby, close to great shopping too. The service was great. The rooms needs a face lift and the showers need an upgrade. The rooms were spacious and the junior suite was great for entertaining before dinner.
Where do I start?
We arrived at the Mondrian hotel after staying a week in Vegas and 10 days in Cancun. We had a 3 night stopover at the hotel before flying back to Australia!! When we arrived we were told that on top of the $781 that we had paid, that we also had to pay a $200 bond per night for any damage that we cause or the minibar that we use, as it was the end of our trip, as you can imagine the funds were running low, so we managed to convince the very serious man at the desk to drop it to $300. So off to our room we went, as we opened the blinds it looked straight out to a building site. Finally upgraded us to a room with a half decent “view”. 15 minutes later after relaxing in the room, one of the staff came into our room and completely wiped everything from the mini bar, and left us only 2 bottles of water. No safe in the room, after 2 hours a staff member came in and used his drill to mount one in the room. Finally walked over to a mini mart and grabbed some drinks, only to find that our fridge did NOT work. They Finally bought in a little white bar fridge, turned it on and that’s where it sat in the middle of appt until we left. Then we were hit for six... we were told that on top of our $781 we had paid for 3 nights, and a $300 “security bond” that we would have to pay a $20 U.S fee per day, plus taxes to access the “24 hr gym” , “free wi fi” which was not free, we could make a “coffee” in our room, and to access there” business centre”???
$73 in total just to use there facilities that I have already paid for!!
Then the fun really started, the next morn at around 7.30am the constant banging and drilling from the “renovations “ that they were doing on some units above us. It went on all day for 3 days, yes even Sunday morning!! I did complain to the housekeeper who told me that I should have been advised of the works going on above!! Level 5 looks over the pool which the skybar is open until 1am, music pumping!!!
Did manage to go to the skybar for a drink, but only had one each after paying $36 U.S for 2 vodka sodas!!
By far the worst 3 nights I think I’ve ever had, after reading such good reviews! Don’t be fooled unless your a millionaire, they treat you like a peasant!! Very disappointed 😡😡😡
We asked to be changed on several opportunities because the shower didn't work properly, either too hot or too cold burned ourselves various times, they disregarded our demands only to be changed to a different room on the day before leaving, the toilet paper is of the worst quality had to go out and buy some, the floors were dirty had to ask endlessly for a proper room cleaning. Would never return. .
The pictures online looked so promising...
When I arrived, there was a lot of activity and confusion when checking in. There were three computer screens for check in but only two were being used when I walked in the lobby.
I stepped behind the individuals being checked in. During their check-in they were moved to another computer screen. By the time they were checked in someone got behind them and they started checking in while I still stood there holding my bags. Finally, someone else came out and started to help me. This lasted about 30 seconds until the first person decided they needed help from the person helping me and the person helping me walked over to the other computer. Then my person came back only to be interrupted by a third person checking in behind the third screen. After a couple of long flights I don’t have much patience but I kept my mouth shut. I finally got checked into my room and start to unpack. Then I saw it. My free water. Two 12 ounce plastic bottles of water that looked like they were from a hurricane relief kit.
I was informed that there was construction in floors above me but I didn’t think it would be as bad as it was but it was what it was. What really got me though, was the email I received confirming my stay two days prior. It outlined not only the fees that I had agreed to when booking online but it also mentioned a $20 daily resort fee. This included daily bottled water and free Wi-Fi. I was told that $10 at their bar each day would be deducted from my bill from the resort fees. $15 call liquor Bloody Mary’s cut thru that the first night. But the Wi-Fi? I’ve been seeing free Wi-Fi in hostels in Amsterdam for 10 years now. And their online description of the hotel mentions free Wi-Fi. Unfortunately it doesn’t mention that it’s part of a $20 a day resort fee which means free Wi-Fi is not really free at all. What makes this more frustrating is that they didnt mention parking is $44 a day when booking the hotel. I expected maybe $20 or $25, something like I’ve previously paid two doors down at the historic Sunset Tower.
So let’s break it down. Check in Wednesday check out Saturday. Room fees and charges roughly $600 online. When you check, add daily resort fee and $44 daily parking, go ahead and add another $200. Roughly 33% more than I expected to pay.
The entire stay was like staying at a college dormitory. It seemed as if the entire place is run by a student advisers and that there was really no management on site that I could tell. Very nice student advisers, but disorganized. I thought the location would be just as good as the Sunset Tower and we could save a couple hundred bucks. I was very disappointed that I didn’t really save a couple hundred bucks and I didn’t get the Sunset Tower experience. I suppose it’s back to Sunset Tower for Christmas.