San Jose Marriott
- Parking On Site
With a stay at San Jose Marriott, you’ll be centrally located in San Jose, steps from San Jose Convention Center and California Theater. This 4-star hotel is within close proximity of San Jose Civic Auditorium and American Musical Theater.
Make yourself at home in one of the 506 air-conditioned rooms featuring LCD televisions. Your room comes with a pillowtop bed. 27-inch Smart televisions with premium TV channels provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness center. This hotel also features concierge services, babysitting/childcare (surcharge), and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in San Jose? This hotel has facilities measuring 21000 square feet (1951 square meters), including meeting rooms.
How to Get There
Room was OK, not great. Safe was hidden in a night stand. Took a day to find it. Some staff had an attitude and some were fine. One complaint is that my platinum pro status did not result in an upgraded room even though the facility was nearly empty.
Yes, I understand the strike. I want to think it’s beyond your control, but to a certain extent, I sympathize with the employees.
The room rates are absurd and vary depending on demand from 200 to 600 for an average business hotel. One can’t blame the employees, who witness the rate gouging from wanting to share in the increased revenues.
Can you imagine if restaurants changed the price of a steak on a daily basis depending on daily demand?
The response seems the same across all hotels with strike activity. Totally corporate controlled. No concessions on room rates. Kind of a take it or leave it approach. They offered me two tickets for a glass of wine or a beer in the concierge lounge. I asked if I could have a real drink at the steakhouse. Nope.
Memo to Marriott Corporate. I’ll go out of my way to avoid your brand in the future based on your failure to offer a modest concession to guests which endure the service lapses.
Checking into this hotel was hell and a half. You have pissed off workers picketing outside at the top of their lungs that won’t stop playing their annoying drums all f-in day! Once you’re checked in, the hotel decides to tell you there will be no room cleaning services given or any food options except an expensive breakfast buffet that is not worth your time/money. SERIOUSLY. Not kidding. NO ROOM CLEANING. All because they are short staffed due to the strike. But wait! They said the hotel will make up for it by offering a small amount of rewards points for every night your room is not cleaned. Do they really think that rewards points make up for the horrible service I’m receiving at their hotel when I’m paying 400 per night?!!??!
Absolutely baffled by what’s going on at this hotel. I was told these workers have been striking for a week straight. I think a call from the hotel prior to me checking in would’ve been nice! Based on the reviews I’m reading I don’t think the hotel wants you to know. They probably don’t want you cancelling your reservation and going some place else. Way to steal your customer’s money Marriott!!
SERIOUSLY avoid this hotel at all costs. LOUD NOISE and unwelcoming front desk staff/managers that don’t care about your complaints. They just expect you to deal with it because they have to.
I travel and stay at Marriott’s so many days out of the year. I can’t wait to complain to Marriott corporate. If they don’t refund my money I won’t spend another dime with Marriott.
Some staff were on strike but the noise that they were making picketing the hotel was the only major inconvenience. While the restaurant and bar were closed for lunch and dinner, but there were plenty of restaurants nearby and we were allowed to use the concierge lounge to get drinks. Our room was large, well equipped and while the king sized bed looked a little lumpy it was actually very comfortable. We did have a problem printing our boarding passes for our flight the following day. The hotel has four terminals for this purpose, but two would not fully load the airline check-in page, one was so slow that the process timed out and only one was fit for purpose. Breakfast was a buffet, probably not the selection that would normally be available, but it was OK.
My first night here was ok, but at 4am on the next night, strikers outside started marching with drums, whistles, sirens, megaphones. This kept up for the next week, although they stopped between 10om and 7am (but not the traffic honking in support). Now I think they probably have a really good reason, and these people cannot afford to lose a week's salary. However, the response of the hotel was appalling. They countered the noise by playing loud music in the lobby directed towards them. There was NEVER an invitation to move me to a quieter room. The communication from the hotel was almost non-existent. My room did not get serviced for an entire week, and only be raiding the hotel supplied could I get toiletries or water. The only concession the hotel made was to give us a mere 2 free drinks in the upstairs lounge - but even then it was normally locked, reception would tell you various different times and reasons it was locked - in the end we gave up on them and just pounded on the door until some other guest let us in.
So there was no room service, no bar, no in-room dining, no hotel restaurant. Breakfast is expensive with one of the poorest selections of food I've seen at a buffet. Now maybe this was reduced because of lack of staff, but the price certainly wasn't.
The sound outside my window of the strikers as I write this is phenomenal. The remaining staff in the lobby seem unable to even offer things like room swaps. If the hotel communicate with their workers in the same way they do their paying guests then it's no wonder their staff strike. A few tiny courtesies would have made this bearable, but no. The staff we did encounter were friendly but not proactive in helping with anything. For the money that is charged for this place, they could have done far more.