4.0
Very Good 882 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The outdoor pool and hot tub, open year round
  • Artfully plated California modern cuisine at moody restaurant Citrus
  • The inviting balcony at Vbar, with its views over buzzy Santana Row
  • 24-hour room service

What To Know

  • In classic Silicon Valley fashion, the hotel plays host to plenty of corporate meetings
  • Free WiFi
  • This is the only hotel on Santana Row, the popular shopping and dining neighborhood
  • Continental breakfast is included in the Jetsetter rate

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
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property Lobby home living room Suite condominium

Overview

Sleek San Jose boutique stay with year-round pool on Santana Row

The Lowdown

A cross between a Mediterranean mansion and a slick metropolitan boutique hotel, this 212-room San Jose stay offers something for both expense account-wielding execs and cool-seeking vacationers. Interiors tend towards clean-lined minimalism and a sleek black and white palette, while the pool and restaurants exude a more European vibe, with warm tones, classic columns and arches, and sprays of vibrant bougainvillea. Enjoy stunning sunset views beside a glowing fire pit at the rooftop wine bar Cielo, then head through the sheer curtains at the entrance of glam restaurant Citrus for Californian coastal cuisine featuring locally-sourced sustainable meats and seafood.

In the Area

Start by exploring the vibrant, palm tree-lined boulevard that is Santana Row, a fun laid-back neighborhood crammed with upscale restaurants, bars and boutiques. Then visit the feted San Jose Museum of Art, known for its impressive permanent collection of contemporary West Coast art. Oenophiles should head a little further afield on a Silicon Valley wine tasting mission, stopping at cellar doors like Bargetto Winery, known for its Chardonnay and Pinot Noir, and Morgan Hill Cellars, founded in 1913 and one of the oldest wineries in the Santa Clara Valley.

How to Get There

Hotel Valencia Santana Row
355 Santana Row
San Jose, CA 95128 United States

Reviews

4.0 Very Good 882 Reviews
Charming!
Reviewed 20 hours ago

A little gem. Beautifully appointed room. So peaceful and relaxing in a sea of bad San Jose hotels. Santana Row is a fun destination for walking, shopping or having dinner after meetings. The breakfast buffet was nice bonus.

Got charged for 2 rooms, but stayed in 1 - be careful!
Reviewed 2 days ago

My first one star review of a business - but so necessary to expose unfair business practices. And as a business owner, it's hard for me to give a one star review, cause I can always think of mitigating circumstances as to why a one time review is not fair. BUT - this is different.

I do not recommend staying at Hotel Valencia in San Jose/Santa Clara CA.

I recently stayed there for four nights using reward points. Each night was separately booked, as I postponed leaving the hotel due to bad weather. They charged me $525 for the last night and maintain that they cannot refund me.

Even though I pre-paid with my points daily with email confirmations:
• They said I made 2 reservations and didn't show up for one. Thus the charge.
• Then with further inquiry from my credit card representative, they said that I made 3 reservations for the same night - no. I am not crazy.
• Then they said that I called down, made another reservation and gave them my credit card to okay it. WHAT?

It's not okay for a business to LIE on multiple levels.

They refused to budge on refunding me for this unused room for various reasons. My reward points are being refunded by my helpful credit card. I am escalating this to a higher department because this is something that shouldn't be ignored or done to customers.

No need to comment, or agree. Just wanted to give my friends and family a heads-up of my personal experience of getting F&#$@D by the Hotel Valencia Santana Row.

And to encourage everyone I know to stand up for themselves, be unstoppable, and even though I didn't get my money back for a room I didn't use, I'm grateful for this forum to share my experience.

Expected more
Reviewed 5 days ago

I accompanied my husband on his business trip. This hotel is billed as boutique. While it is surrounded by great shopping, it is definitely not boutique. The entrance is at street level, but the lobby is located on the 3rd floor.

The space is choppy. Breakfast is located on the 3rd floor. You have to walk outside to get to it. It was cold and rainy each of the days we were here. This adds to the choppiness of the layout. Breakfast is a sad offering of citric acid eggs and weak yet burnt coffee. I sat an watched business travelers scratching their heads at what they might cobble together.

The workout room is located on the 5th floor. It’s tiny! There is not nearly enough space to get a good workout even if there’s no one else there. I was very disappointed. The staff are however, very courteous.

Excellent Service
Reviewed 3 weeks ago

My family and I were greeted by a very friendly and welcoming staff, candy was set out in the lobby to eat while relaxing around the hotel. When we arrived in our rooms there were complimentary platters of cheese, meats and crackers waiting for us and they were delicious. The hotel gym was small, but had everything I needed for a good workout and the pool war right outside with a hot tub to relax in after your workout. The location of the hotel is fantastic, it is on a street filled with restaurants, clothing stores, and local shops. Overall a great experience and I would highly recommend this hotel to anyone visiting the area!

Good facilities in a great location
Reviewed 4 weeks ago

We recently held a work event here, very good service in our meeting room and a great room with outdoor space as well.
The rooms are spacious, apparently some have balconies as well, reasonably priced for this level of hotel.
I appreciated that I could open the windows to get some fresh air - it's so rare these days.
The bar is extremely popular and busy, but the one time I stopped in, service was great (at the bar).
Breakfast is included - it's your basic buffet but more than enough for me.
Here's my opinion/thoughts on what would make it five star for me:
Bottled water - there's a mini bar in the room, and pay for Voss water. I would love a bottle of water or two (ideally daily) so I don't have to pay $5 or hike to CVS down the road.
Amenities - in my mind, lacking a few basics such as the standard q-tips, nail file, polishing cloth, shoe horn that I would usually find in a hotel at this level.
There is apparently some sort of loyalty program which I inquired about on check in, but it apparently involved going back to the check in desk during the day to talk to someone in person - wasn't an option.
Close to the airport (15 mins at most), pretty much everything you could want or need either on the street or a short walk or drive away