4.0
Very Good 131 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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Overview

Location

With a stay at The Westin St Francis San Francisco on Union Square, you’ll be centrally located in San Francisco, steps from Union Square and San Francisco Magic Parlor. This 4-star hotel is close to Lombard Street and Fisherman’s Wharf.

Rooms

Make yourself at home in one of the air-conditioned rooms featuring LCD televisions. Your room comes with a pillowtop bed. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities including a health club and a sauna. Additional amenities include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Francisco? This hotel has 56,000 square feet (5 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

The Westin St. Francis San Francisco on Union Square
335 Powell Street
San Francisco, CA 94102 United States

Reviews

4.0 Very Good 131 Reviews
stop over
Reviewed 1 day ago

just a one night stop over waiting for hawaii cruise , huge room ,huge bed (7x7) very clean and comfy . open top tour busses and cable cars stop right outside . ideal for short sightseeing visit , food a little expensive but several diners nearby.

Quick Vacation
Reviewed 3 days ago

The hotel is wonderful.

The lobby is open, fresh, and a warm environment. I tried the Oak Room for breakfast, the food was ok for the price and the service was awesome.

Our room was great! Big, open, and very nice. Pillows on the beds can use an improvement. Bathroom was spacious. We feel this is an ADA room, felt like a suite. We stayed on the 8th floor.

Location, location, location! The hop-on-hop-off are right out the front door. Shopping and restaurants are with walking distance. I would recommend travel clients to stay here. Yes, the price can be high, but comes with so much more.

Awful awful awful stay away!
Reviewed 3 days ago

This is the worst hotel I’ve ever stayed at! Pokey dirty little rooms, so noisey you can hear what the people in the next room are saying, not to mention the street noise. Just after we checked in I heard people yelling on my floor. It was the room staff yelling at each other down the hallways - they have no respect for the guests. There are few facilities in the room. if you want a tea or coffee too bad. Oh they do put on some free tea or coffee every morning but let me tell you about that. I went down ( the stairs as there are only 2 lifts working) to get my wife and I a cup of tea at 8.30 am. There was one tea bag left. I asked a woman behind the counter for more and she said “ if there are none left then that is it” OMG are you kidding me? Most hotels provide this in guests rooms but not here. I had to wait 15 mins before they finally got me another tea bag. By then they had started to pack up the free tea and coffee service around me. Just terrible. Then there was the elevator debacle. Only 2 elevators working for a 20 story hotel. People were waiting 20 minutes to be able to get to their rooms. I had to walk up 3 floors with cups of tea in each hand or I would have gotten back to the room with cold tea. When I came out of the fire stairs there was a line of guests down the hall waiting to catch an elevator with their luggage to check out. I think it is immoral not to tell guests that the elevator service is not working properly when you check in ( yes this had not just happened) and give you the option of cancelling the booking- after all the hotel is not living up to its service promise.
It is just a total let down in all ways. Kimpton should be ashamed of itself if this is the kind of hotel they want in their group. Yes it is old, but don’t charge 4 star hotel prices for a 2 star hotel! And don’t use the hotels age to excuse the terrible service. There are so many better options in SF I just am so sorry I had booked and prepaid this terrible place. Take note of the common themes in the poor reviews for this hotel. If you want a pleasant stay DO NOT STAY HERE!

Can’t beat this fantastic old world gem in the heart of San Fran!
Reviewed 3 days ago

Luckily was upgraded to here from the Hilton by my work! It is amazing! Beautiful marble and old chandeliers, love the classic decor. They have pics in the hallways of when President Eisenhower stayed there and other famous names. It’s really cool to be part of that history. Also had drinks at the famous Clock Bar it was great! Very nice people and staff! Stay here!

Disappointing
Reviewed 4 days ago

I have to say that overall I’m disappointed with my stay at the Westin.
We arrived and as we were getting out of our taxi, with a large suitcase & 2 pieces hand luggage each, the doormen just stood there. This continued throughout our stay.
We entered the hotel unaided, and checked in. We were advised that our room would not be ready until 4:00pm, so we left our luggage to go and explore for a few hours.
We received a text to say our room was ready, so headed back. It’s odd to find a hotel with such spacious corridors, but really small rooms and with even smaller bathrooms. Each time you went to use the bathroom, the door banged on the toilet... great.

The room itself had plenty of USB ports and plugs and is decorated v nicely. There is no water in the room. Our phone didn’t work so we were unable to call down for any. We were quite near the elevator shaft so we constantly heard the zooming noise of the elevators going up and down .. all day and all night long.
The air con was inoperative during our whole stay, despite reporting it. So we were left with no option but to sleep with the window open, which was too noisy for us to sleep through.
My husband left a pair of shorts under his pillow, these went missing. Probably when housekeeping came to change the sheets. We don’t believe it was deliberate, but still frustrating.
We decided we had enough of the city on our last day and considered treating ourselves to a massage... the spa is only open on Saturdays.
The only pro to staying here is the location - it’s right on Union Square. However, we visited the Intercontinental, only 4 blocks up, and the service was fantastic and they also have an amazing bar on the 18th floor, with great views of the Bay... stay there instead.