Spent our wedding night here and we were treated to a beautiful suite with an expansive view of SF. Spacious, light airy and amazing service from checkin to checkout. We ordered room service and champagne and had the most memorable stay. Thank you!

This hotel was fantastic. Our room was huge. We had a bathroom with a walk-in shower, two closets with lights, a refrigerator,safe, a nice entry way. Nice lobby, with a bar, huge fireplace. 24 hour pool. Great, friendly employees. Only con, you had to pay for WiFi. Restaurant is pricey.

As a Marriott Titanium member, my husband I and expected the VIP treatment on any visit, and it happenned on our anniversary. We did not only get VIP service but found the general service level inconsistent. We got in at 10:50pm from the airport. There wasn’t one doorman or woman to either take our luggage or even open the door.

Even though we asked ahead of time for an upgrade, we were not upgraded but at least put in one of the gorgeous modern spacious rooms.

As we were ready to go to bed, we realized the electric outlets didn’t work so couldn’t charge our phones or hairdry our hair. It was late so we called the front desk and they did come and fix it the next day.

I called down for butler service and asked if my shoes could be shined and in front or my door by 9am the following morning. The shoe shine is complimentary but I stuck a tip of $20 in the shoe. The shoes were not ready by 10am, an hour later than requested and I had to call the butler service to remind them to bring up the shoes.

The bellmen situation was unusual. We went down at at 6:50pm on Saturday with no doormen to me found. At 10:30pm, they had six doormen. I am guessing that bellmen shifts are planned flexibly, but seeing zero bellmen on four separately occasions in two days is unacceptable in 4 star hotels.

The staff was nice although we expected a formality which was lacking, especially when addressing a Titanium member.

In the plus side:

The renovated room was exquisite. A marble bath, strong shower and a toilet with bidet.

The room service was excellent and in line with expected 5 stars service.

Finally, the complimentary breakfast amenity that was offered to us as Titanium members was fantastic. We only ate once but the food was excellent and the service was impeccable. We left the waiter large tip. One of us has a black truffle and mushroom omelette with potatoes hollandaises, and I had the omelette with smoked lox, spinach and provolone. Fresh pink grapefruit juice and an excellent coffee capped a super breakfast.

We compared experiences with a friend who stayed at the Four Seasons down the street. He mentioned that they had doormen 24/7.

We visited St Regis in San Francisco as part of our US trip this year and stayed there for three nights. Being a Marriott Bonvoy Platinum Ambassador member, I used Suite Night Awards for an upgrade. Below is the summary of pros and cons of the property.

Advantages

1. Central location - it is literally across the road from Yerba Buena Gardens and next to Museum of Modern Art. Union Square is within 10 minutes walk; you also have stuff like Bloomingdale’s and Macy’s within 10 minutes.
2. Compared to many US hotels we have seen, here rooms are quite new (furniture, appliances), you have the central panel for controlling AC, lights, privacy etc which is very convenient
3. The suite was really good - quite spacious rooms and a great view of the downtown skyscrapers
4. Typical St Regis butler service benefits (2 free pressing items per day per person, complimentary tea / coffee service, complimentary packing and unpacking)

Disadvantages

1. Valet parking price is way too high - USD 69 per night plus taxes. They claim also it takes up to 20 min to get your car but we were lucky and waited no more than 5
2. Breakfast choices are not great - there is no buffet and a la carte options are not fantastic
3. Some lights in the room are not controlled from your bedside panel / tablet which kind of breaks the idea of “one-panel-to-rule-them-all”. For example, I had to get up and go turn off a few lamps in the living room
4. Attentiveness of staff - for example, upon check on we selected breakfast and not points, but the person didn’t change it in the system so we had to mention this again at breakfast. Or when we asked for help with packing our luggage we needed 3 calls before the team could finally send the right person

The hotel is beautiful, staff friendly and helpful, and hotel was great proximity to some great museums and Union Square shopping. The problem we had was our room's air conditioning did not work!!! There was a big tech conference in town and the hotel didn't have an alternate room for us. So we paid $700/nite for a room that was so uncomfortably warm they had to bring us fans to use at nite!!!!
Because of the tech conference too, the lobby was soooo crowded that there was never a time where one could go down to the lobby and grab a drink-NO SEATS. I also wish the hotel would move the breakfast room to a different location. The walls are glass and the homeless folks who live on the streets are outside peering in while you are eating. It is a little distracting and unsettling.
The spa at the hotel was very nice. Had a wonderful massage after a long day of walking around the city.