The Ritz-Carlton, San Francisco
What We Love
- Signature restaurant Parallel 37 serves globally inspired and seasonal California cuisine
- The Lounge offers guests a casual menu with classic cocktails made with local spirits and a selection of local beers
- 24/7 room service
What To Know
- Housed in a 1909 Neoclassical landmark
- San Francisco's historic cable car stops right outside the hotel's doors
- The Terrace Courtyard is popular for weddings
- Parking On Site
- Room Service
Originally built in 1905 as the home of the San Francisco Chronicle, the building has had a storied history, having survived the notorious earthquake and fire the following year. In the 1960s, the building was “modernized” and covered with a futuristic-for-the-day white facade that completely obstructed the original’s charm. In 2005, The Ritz-Carlton Club, San Francisco removed the paneling and carefully restored the glory of the original De Young Building, making for a stay that feels up-to-date yet historic at the same time. Guests also have access to a luxe lounge, which is filled with light in the afternoon. On warm San Francisco days, the lounge’s terrace is a fantastic spot for a cocktail or a cup of coffee, with views of ArtDeco skyscrapers all around.
Bed & Bath
Club Residences include one- and two-bedroom units that come complete with living rooms, kitchenettes and large master baths. One-bedrooms start at 1,300 square feet for up to four guests, while two-bedrooms start at 1,960 and can accommodate six. And although the requisite Ritz-Carlton marble is in the bathroom, the units are decorated with San Francisco in mind. The furnishings are both modern and cozy: Four-poster beds are made with crisp white Frette linens, the kitchen is kitted out with stainless steel appliances, and bedrooms are carpeted in earth tones, while the rest of the flooring is a gorgeous dark hard wood.
If you’re one of those people who often checks into a luxury hotel and thinks, “I wish I could live here,” this place is for you. The Ritz-Carlton Club, San Francisco combines Ritz-Carlton amenities and the company’s luxury aesthetic to create a different kind of experience: apartment-style downtown living, rather than a classic guestroom stay. But you’ll still have the hotel amenities you need, like a 24-hour on-site concierge and twice-daily housekeeping And the experience is fully San Francisco: Outside is bustling Market Street, the city’s most vital thoroughfare, alive with MUNI trains, locals and shopping bag-carrying tourists.
How to Get There
The property was quite nice including the room. It's centrally located so we where not far from places we wanted to visit like the Pier, Chinatown, Lombard Street etc. Everything was a short drive away. We really liked the room here and enjoyed our night here. However we where a bit surprised that they didn't have a pool at this property.
Even as platinum elite, they didn't upgrade us to club floor or club lounge or any room upgrade. Rooms were on the slightly small side - we had a king bed and a rollaway (which is subject to a $50 charge PER NIGHT). Once the rollaway was in the room, there really was no way to walk from one end of the room to the other without walking over the bed. We also were put all the way at the end of multiple hallways so had a crazy walk from the elevator. We ended up taking the stairs up and down to the 7th floor, which might give you a sense of how far the room was from the elevator! Other than size, the room was really nice felt luxurious. The staff bent over backwards to be helpful and was very gracious - from doorpeople, to bellhops, to housekeeping, to reception. My daughter has celiac and the staff in the restaurant and room service staff could not be more accommodating.
Will the SF Ritz will they honor upgrades to Ritz Carlton and Marriott Platinum members? No! Sorry guys we get no benefit. According to the front desk, the RC SF is not like other RC's so they do not care if you have status at RC properties. I find this interesting because the Platinum members are usually the guests who do the most traveling especially for business. And that means no access to club lounge. What? NO LOUNGE ACCESS for Plat. Members, we are usually the business travelers. So if you are a Ritz Carlton Platinum Elite do not reserve a room thinking will get the perks, this Property Revenue Management has said "No" to upgrades and Club lounge. No matter how they spin it, there is no Elite status. I did pay an extra $200 to get access to the club lounge, and still did not get any upgrade. And judging by the occupancy of the lounge I do not think the hotel was busy. If you guys want to visit San Francisco during low hotel rates, the first two weeks are one of the cheapest rack rates of the year. Just FYI. I did get an email from Marriott HQ, telling me RC SF would be contacting me. I did get correspondence from RC SF, and their response was so nonchalant that had to explain it in my review for us Trip Advisors.
Now if you are not a member of Marriott reward program, then there is no let down at this hotel. The location is nice, one block up from Union Square. Complimentary access to RC car if available. Ask the doorman. First come first serve. The room is a very nice size if you get a top floor. Views are decent. We had a view of the church which you could hear the bells go off hourly. Also, the Chinese Dragon dance school nearby was also an annoyance during the late day. The noise issue outside the hotel was my only issue with the Ritz. The building although old, should be quieter for a 5 star. Do not stay on the first floor. Street noise and no view. I stayed here before and I had this view.
The Ritz has been remolded. They got rid of their elegant classic dining room and it is replaced with modern times. I do like it.
The beds are Beauty rest which I felt were comfortable but somewhat too soft. The best part about the Ritz is the service. I absolutely appreciate the staff they are superb. I would like to point out that I am in London right now at the Marriott Maida Vale and the club lounge service as far as cleaning the plates off the table when it gets cluttered is way better than the club lounge at The Ritz in SF. Hoy! RC SF get it
together in the lounge. Overall, if I wasn't a Plat. Member of Marriott I would give RC SF 4.5 star. A good stay, but not a perfect Ritz stay.
One night at the Ritz-Carlton demonstrated a change in character of the hotel versus the last time I was there years ago, when it was true luxury. On the big plus side, our room had a wonderful big and beautiful bathroom and the bed was luxurious and comfortable. We appreciated being able to eat small plates in the bar, which were very good but not outstanding. No real complaints here; good location, easily accessible, just a bit of sense of loss versus its
past 5 star status.
We visit SF every year and stay at the St. Regis but due to the strike decided to try the Ritz Carlton.
I gave the Ritz two stars for locations and cleanliness.
Minus three stars for the actually room, the service (or lack there of) for this caliber chain, and "wow" factor to gain a full 5 stars.
We are Gold members, I know not platinum or ambassadors, but not even a thank you at check-in. The front desk were nice, but nothing more than a smile and a point to the stairs, they didn't describe the amenities or services and there were no one else in line to check-in. We asked a question at concierge and he seems like we bothered him, again a smile and point. Also, asked for an umbrella, again, smile and point and no "let's us help you" attitude that you expect from a Ritz Carlton.
The room itself is clean and updated but super small. We ordered room service and barley had room to eat comfortably, very tiny, and we lived in worked in NYC for many years. The food itself was great. The bathroom was well appointed but looked dated to have a tub. The water pressure was terrible, couldn't wash my thick hair or I would have been in there for a hour.
I had a better experience at the St Regis and found their rooms to be more moderate with better service. Maybe I'm holding Ritz to a higher standard after staying a week at the Waldorf in Boca? I wouldn't stay here again unless we got a really good deal. Feels like staying at a regular Hilton without the pleasant hello.