4.0
Very Good 1984 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • 24-hour butler service to fulfill every need
  • Free snacks and soft drinks throughout the day for Club level guests
  • Quick and easy access to several forms of public transportation: subway, cable car, ferries
  • Oasis of quiet and calm in the middle of San Francisco’s busy downtown
  • Light-filled atrium soars from the third-floor lobby to the 21st-floor skylights

What To Know

  • The property opened in 2007 as a JW Marriott after a full renovation
  • Valet parking is available for an additional $51 per day for cars and $61 per day for SUVs
  • Free town-car service takes you anywhere in a three-mile radius, but only from 7 a.m. to 9 a.m. on weekdays and 5:30 p.m. to 9 p.m. Monday through Saturday; guests are also responsible to getting back to the hotel on their own
  • Level Three restaurant faces stiff competition from the city’s famed foodie scene
  • Top-floor terrace is small and windswept

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Hip Lounge Luxury Modern restaurant Lobby red function hall

Overview

The Review

With a stay at JW Marriott San Francisco Union Square, you’ll be centrally located in San Francisco, steps from Alcove Theater and Marines Memorial Theater. This 4-star hotel is close to Union Square and Lombard Street.

Make yourself at home in one of the 337 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have designer toiletries and hair dryers.

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities include wireless Internet access (surcharge), a fireplace in the lobby, and tour/ticket assistance.

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available for a fee.

Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 13320 square feet (1199 square meters) of space consisting of conference space and meeting rooms.

How to Get There

JW Marriott San Francisco Union Square
515 Mason Street
San Francisco, CA 94102 United States

Reviews

4.0 Very Good 1984 Reviews
One Night Stay
Reviewed 1 day ago

This hotel was extremely impressive right from check in
Luggage was taken and then delivered straight to the room
They allowed us to check into the room before our time which was a welcome as we had been travelling for five hours
The room a standard king was great beyond what we expected we were in 612
The happy hour at the bar $7 for a wine was great
The concierge booked a taxi for our departure and charged it to the room and it was cheaper than doing it ourselves
The only little gripe we had was breakfast
We opted for the buffet at $33 and it really is overpriced
Just wasn’t worth it and to add to the price injury my omelette was under cooked awful
However nothing’s perfect and we loved staying here
We had been in SF for a previous stay at the beginning of our holiday and wish we’d stayed here
Please give it a try you’ll not be disappointed

Valets are Ultimate Jerks
Reviewed 5 days ago

This is an inferior Marriott property. The rooms are only acceptable. The valets are supreme jerks. We were only walking our luggage (1.5 mins) into the lobby and one of the jerks followed us in yelling at us to hand over our keys. We tried to explain that this action would take 1.5 mins. He was obviously on an hourly employee power trip. Must be sad to have such a lowly job in life and look for well dressed customers to yell at. Hmmm.... he is still working a loser job and we will simply choose another property.

Not really worth it
Reviewed 6 days ago

I've stayed at many JW Marriott properties but I found this one to be underwhelming. It seemed in need of a refresh. The carpets smelled musty in general. Wasn't really treated like a elite platinum member, the front desk staffed made it seem like they were doing me a favor by staying at their hotel. Parking is super expensive, but there is a cheaper garage right next to the hotel. Bathroom was nice with the huge shower.

Very comfortable stay
Reviewed 6 days ago

This is a very nice property. Rooms are spacious, clean and modern. The bathroom marble gives it a great upgrade feeling. The bed is very comfortable, and I was able to sleep very quickly. The air conditioning kept the room at the perfect temperature. Location is very convenient.

Lovely stay, great location
Reviewed 1 week ago

We stayed for a couple of nights and had a great time. The rooms are modern, stylish and comfortable. Not sure about the wet room situation but it was big enough not to be an issue. Reception staff could have been friendlier but concierge was great. The servers and hosts at the restaurant were awesome! Breakfast was great and nice to have a choice of buffet or a la carte - prices reasonable. We also had a great lunch and would recommend the fish tacos!