4.0
Very Good 2005 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • 24-hour butler service to fulfill every need
  • Free snacks and soft drinks throughout the day for Club level guests
  • Quick and easy access to several forms of public transportation: subway, cable car, ferries
  • Oasis of quiet and calm in the middle of San Francisco’s busy downtown
  • Light-filled atrium soars from the third-floor lobby to the 21st-floor skylights

What To Know

  • The property opened in 2007 as a JW Marriott after a full renovation
  • Valet parking is available for an additional $51 per day for cars and $61 per day for SUVs
  • Free town-car service takes you anywhere in a three-mile radius, but only from 7 a.m. to 9 a.m. on weekdays and 5:30 p.m. to 9 p.m. Monday through Saturday; guests are also responsible to getting back to the hotel on their own
  • Level Three restaurant faces stiff competition from the city’s famed foodie scene
  • Top-floor terrace is small and windswept

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Hip Lounge Luxury Modern restaurant Lobby red function hall

Overview

The Review

With a stay at JW Marriott San Francisco Union Square, you’ll be centrally located in San Francisco, steps from Alcove Theater and Marines Memorial Theater. This 4-star hotel is close to Union Square and Lombard Street.

Make yourself at home in one of the 337 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have designer toiletries and hair dryers.

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities include wireless Internet access (surcharge), a fireplace in the lobby, and tour/ticket assistance.

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available for a fee.

Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 13320 square feet (1199 square meters) of space consisting of conference space and meeting rooms.

How to Get There

JW Marriott San Francisco Union Square
515 Mason Street
San Francisco, CA 94102 United States

Reviews

4.0 Very Good 2005 Reviews
Birthday Stay
Reviewed 8 hours ago

The service is excellent the rooms our remodeled and stunning. House keeping bends over back wards to see to your every needs . The employees are professional and caring. We had stayed here in a while, it's the best location near Union Square.

Customer Service Rocks
Reviewed 2 weeks ago

Jake and Scott in the JW Marriot are the best! Best bartenders, greatest experience, amazing service and personalized care. We enjoyed an evening getting to know these gentlemen and it was really cool. They even realized at end of night we left our coat and personally brought it to our room. Amazing level of personal care rare In this industry. Thanks guys, you changed our experience from4 star to five!

All JW's are not Equal
Reviewed 2 weeks ago

I have stayed at this property multiple times and love it! I will be returning as well as it's our annual SF place. I dropped it a star because the week prior we had returned from the Los Cabos property. Even though they are both JW's, it's like comparing apples and oranges.

On the positive side, the remodel is excellent. We stayed in a remodeled room last year but I had forgotten the beauty of the new shower. The color scheme is light and airy and very refreshing. The only thing I'm not sure about in the remodel is the pre-stained mirror behind the bed. It does make for good conversation, especially is you have guests come and visit.

Although service was not Los Cabos service, everyone we encountered was friendly and helpful. The Marriott strike was happening during our stay and all of the employees were professional and hard working.

As a platinum elite member, they gave us a great city view room on a high floor as requested. They upgraded our other room to a Jr Suite as we had acquired an extra relative to house. I really appreciate the upgrade and it made the stay much more spacious and enjoyable for the other room.

We had no meals or drinks during this stay. In the past, we have always enjoyed relaxing in the bar, but we did not get the luxury to do so this trip.

The location of the hotel can't be beat. It's easy access to everything and I like how the reception and bar are on the third floor. It offers an escape and respite from the busy city. I know there are many options in SF to stay, but we will always stay at the JW. It has everything! If you have a car, there is a much more affordable parking option right next door.

In the Heart of Union Square
Reviewed 3 weeks ago

Wonderful visit to San Francisco always includes a great Hotel. The JW was 5 Star. All our request were met. Quiet floor, extra pillows, extra towels all delivered with friendly service. I look forward to booking the JW Marriott San Francisco for my next visit.

Worst hotel - Review by a guest who stayed in 67 nights in Marriott properties this year
Reviewed 1 month ago

First of all, let me tell you about my profile. I am a Platinum customer stayed in Marriott hotels for 67 nights this year alone. With Marriott for last 5 years.
Now coming to the JW Marriott SF, this is one of the worst hotels I stayed. Insulting staff. I stayed in this hotel from Oct 27-Nov 2, 2018. I arrived at the hotel at 4 PM, and the lady at reception says that Platinum guests are asking for late check-ins and I have to wait. Note that 4 PM is their standard check-in time. When I asked when will get the room, she says that she cannot say it. Ridiculous. By the way, I did my mobile check-in also before all this nonsense. Their room service is pathetic, and they skipped doing room cleaning one day even I am out of their green initiative. Forget about upgrading rooms for the platinum customer; they gave a place that don't have minimum requirements like a refrigerator.
They don't have happy hours at the lounge, and the only silver lining is their staff at the business lounge who are at least courteous. If you are going on vacation, stay away from this stupid place. There are better places near by. If you don't have options, God may save you!