4.0
Very Good 1916 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • 24-hour butler service to fulfill every need
  • Free snacks and soft drinks throughout the day for Club level guests
  • Quick and easy access to several forms of public transportation: subway, cable car, ferries
  • Oasis of quiet and calm in the middle of San Francisco’s busy downtown
  • Light-filled atrium soars from the third-floor lobby to the 21st-floor skylights

What To Know

  • The property opened in 2007 as a JW Marriott after a full renovation
  • Valet parking is available for an additional $51 per day for cars and $61 per day for SUVs
  • Free town-car service takes you anywhere in a three-mile radius, but only from 7 a.m. to 9 a.m. on weekdays and 5:30 p.m. to 9 p.m. Monday through Saturday; guests are also responsible to getting back to the hotel on their own
  • Level Three restaurant faces stiff competition from the city’s famed foodie scene
  • Top-floor terrace is small and windswept

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Hip Lounge Luxury Modern restaurant Lobby red function hall

Overview

The Review

With a stay at JW Marriott San Francisco Union Square, you’ll be centrally located in San Francisco, steps from Alcove Theater and Marines Memorial Theater. This 4-star hotel is close to Union Square and Lombard Street.

Make yourself at home in one of the 337 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Premium TV channels and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have designer toiletries and hair dryers.

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities include wireless Internet access (surcharge), a fireplace in the lobby, and tour/ticket assistance.

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available for a fee.

Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in San Francisco? This hotel has 13320 square feet (1199 square meters) of space consisting of conference space and meeting rooms.

How to Get There

JW Marriott San Francisco Union Square
515 Mason Street
San Francisco, CA 94102 United States

Reviews

4.0 Very Good 1916 Reviews
Great property in the heart of San Fran
Reviewed 3 days ago

If been here several times for work, and now took my son on a father son trip. The bathrooms are beautiful, with nice white marble. The rooms are a good size, and if you get above the 19th floor, you can see the bay from the window. While the 3rd floor bar is expensive, the drinks are decent.

It's close to walk to most places in the city if you have a good pair of legs on you. It is my favorite hotel in the city, and I've stayed at 10 different hotels, including 4 different Marriott's.

Great hotel and nice amenities
Reviewed 4 days ago

Cool elevator. Nice staff. Great lounging areas on check in level and outside out front. Valet parking is expensive but it is San Francisco. Parking across the street is cheaper and although it says in and out access there is not any without an extra fee. Lots of great restaurants around but get reservations in advance. Rooms are beautiful. Nice bathrooms and lots of little details are taken care of. Even the robes are extra fluffy!

Comfortable and roomy with good lighting, although uninspired
Reviewed 4 days ago

I had a spacious room with two queen-sized beds. There was ample room to walk between worktop and beds, between the beds, and between a suitcase laid on the floor and the bed. Actually comfortable and habitable for two people. Spacious bathroom. Wardrobe roomy enough to hold a suitcase opened-up on top of a built-in chest of drawers. Sufficient lighting for reading. Handy USB sockets by the beds.

The two AC sockets provided above the worktop were so close together that only one socket could practically be used if using a travel adaptor or a power supply; meant only for AC cords. Not enough towel rails despite the bathroom being large enough to accommodate a generous run of rail.

Hotel is perfectly functional but lacks refinement, style.

Thanksgiving Vacation
Reviewed 5 days ago

When we stayed they hadn’t finished remodeling the hotel. I am still giving it 5 stars because to be honest you couldn’t tell they were in the middle of a remodel. There was no loud construction noise or dust or garbage anywhere. It’s literally one block away from Union Square and it’s close to all the stores and restaurants. We got to stay in a newly remodeled room and I must say it was beautiful. Everything was very clean and new and very spacious. I would definitely go back to this Marriott once I visit San Fran again.

Disappointing....
Reviewed 1 week ago

We just returned from staying almost a week at this property. Our only complaint about this hotel is the dining situation. We live in a different time zone and this hotel’s dining options are not accommodating to those who are not on Pacific Standard Time. The dining options at this property are: one restaurant, room service and club level. All three have limited operating schedules. It’s understandable a restaurant would only serve food during certain times but it was surprising and hugely disappointing (and inconvenient) that their room service AND club level were as limiting. You’re only option is to walk a couple blocks to the 24hr Walgreen for prepackaged food (not safe in the dark with homeless everywhere, especially congregating at the enterance) but since there is no usable fridge in the hotel room you cannot stock up food or beverage to accommodate your needs. We ended up having to call room service for a bucket of ice for us to store drink bottles in overnight. The only fridge in the room was full of items for sale with a sign warning if we moved anything sensors would charge our bill for food. During “off” hours the club level only has a coffee/tea machine and a couple cold drink options, no food. This was disappointing/frustrating as well since other clubs we’ve experienced over the years have all provided an abundance of snacks and food 24/7. It’s exactly why we prefer club level. This hotel only provided a VERY limited choice and amount of “snacks”. We also notice it was rarely refreshed, so the mini fridge in the club room was usually picked over and almost empty, snack bowls (nuts, pretzels, m&m’s) were in the same neglected condition daily. We feel for the price they charge at this property they need to greatly step up their food offerings.

Everything else about this hotel was satisfactory (though nothing was exemplary). Check-In was smooth and quick, ALL the staff we encountered were friendly and helpful, all linens were in good condition, comfortable bed, well appointed bathroom. We were on a high floor and we use a white noise app on our phone to drown out any outside noises. There were very effective blackout drapes (which being from a different time zone definitely were helpful at bedtime)

Final comments regarding food quality: We ate a couple times at the on-site restaurant and the food (and cocktails) were very good, as was the service. The breakfast served in the club was sufficient, not impressive and definitely not worth the up-charge to stay “club level.”

With regard to location, this hotel is nicely situated very close to all the high end shopping at Union Square, and was quite convenient to the financial district for business. The cable car was a short walk and Uber’s were plenty.

Overall this hotel is fine. We do not feel there is any benefit to paying for “club level” and we definitely caution travelers from farther away to consider the lack of food availability.