What We Love
- Urban location with a zen vibe thanks to lavender-scented hand towels at welcome, spa-like bathrooms and mud masks in the minibar
- Thoughtful extras like free car service to downtown
- The hip crowd that gathers at Americano's 3-6 pm happy hour for $5 Cali vintages
- Free WiFi
- READ MORE: 72 Hours in San Francisco and Big Sur
What To Know
- You've got several workout options: The hotel's cozy second floor gym or discounted access to either the Bay Club or the Golden Gateway Swim and Tennis Club
- One of the most atmospheric spas in San Francisco with an al fresco penthouse soaking tub in a bamboo garden
- A $30 Urban Retreat Fee per night will be collected at the Jetsetter checkout.; WiFi, access to the YMCA and BayClub fitness centers, daily yoga classes and a 20 percent spa discount is included in the fee
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
NorCal-style serenity is the order here. The serene vibe is set in the lobby, with its sandstone pillars, wood paneling and rough-hewn wood benches, and it continues seamlessly in lavender-scented hallways lit by leaf-patterned panels.
Bed and Bath
Inside the 200 rooms, you’ll find a calming sea glass palette, floor-to-ceiling windows and blond wood floors beneath river stone tables. This is San Francisco, though, so the guestrooms are wired; WiFi, a flat-screen TV, a Bose Wave music system and a laptop safe are standard. Most guestrooms measure in at 300 to 400 square feet — immense by this city’s standards. The limestone bathrooms have soothing rain showers (Studios, Waterfront Rooms and Suites have soaking tubs) and are stocked with soft robes and Fresh bath products.
The intimate three-room Spa Vitale is one of the city’s most charming. Set on the penthouse level, it has a soaking tub in a rooftop bamboo garden. Things are livelier downstairs at Americano, the hotel’s Italian restaurant. Here chef Joshua Perez whips up traditional dishes with a Cali twist using meats, cheeses and produce from the Ferry Building Farmers Market across the street. The after-work crowd packs the patio sipping new-school cocktails such as the Autunno, which consists of bourbon, Drambuie, Carpano Antica, lemon juice and persimmon puree.
READ MORE: 72 Hours in San Francisco and Big Sur
In the Area
At the intersection of the Financial District and the revitalized Embarcadero, the hotel is just a 15-minute walk from the heart of Chinatown. Go for dim sum at Great Eastern, and then watch your dessert being made with a visit to the Golden Gate Fortune Cookie Factory. Or you can head across the street from the hotel to buy picnic provisions at the Ferry Building Farmers Market before biking the four miles to the serene park surrounding the Palace of Fine Arts. Then hop back on the bike to cross the Golden Gate Bridge.
How to Get There
room was a little dirty, not the view i was hoping and paying for. everyone in my family complained about the pillows and had sore necks in the morning. we have stayed there before many times and was disappointed to see that the service has slipped.
The location alone (across the street from Ferry Building) is awesome.
The bed was super comfortable and I liked buying food at the Ferry Building and then hanging out in my room with coffee and pastries. I also had dinner one night at Americano. Would definitely recommend the spaghetti. I know it sounds basic, but it's not.
I received excellent service. Special shout-out to Dennis, Anna, and Steven who went above and beyond to make my stay memorable. Also, my waitress was excellent (at dinner) but I didn't get her name.
It was my first time staying, and I'll be back.
The location close to the ferry station and with views over the water as being in the heart of the financial district is the greatest asset for this hotel.
However the room I stayed in had the feel of a Marriott from the end of the last century. The shower over the bath tub with the plastic curtain and the low, but acceptable water pressure was very retro, but not in a good way.
The facilities in the room were adequate for a business trip. Having a room on second floor on the side of the hotel there was little natural light so the room was never very bright. There is a reasonable amount of artificial lighting in the room.
The bed was comfortable, but again resembled what you would have expected from a hotel room ten or twenty years ago.
The blue tooth Bose system is a nice touch, though looks as if it was put in some time ago, with the blue tooth receiver being a separate addition.
The app to operate the television was a good asset giving a full TV programme guide.
When I checked in the staff were friendly but had no record of the credit card that had been given by the travel agent and therefore I had to provide my personal credit card and was charged a higher room rate than had been agreed.
The room service staff take a break around 6.30pm so when I phoned down for service it went through to an answer phone where it was not possible to leave a message. When I phoned the reception they explained about the break and said that they would pass on my order to room service. When I phoned down an hour later to ask where my order was it turned out that the message had not been passed on. In fairness to the hotel they did they rush my order through and did not charge me for it. However if the staff are going to have a break (at what is probably a peak time for room service) then surely they can arrange for someone to cover the phone at the time.
The room service menu is limited and certainly could have better and more appetising choices.
Breakfast is served in the restaurant on the ground floor. There is a good range of choices and the service is friendly and efficient.
As others have remarked on the outside facilities are oversold and definitely look tired and in need of love and attention.
When I stayed the hotel was clearly busy and therefore it could be that this has led to some complacency.
A great location for where I needed to be but at the price paid I would not say it was good value for money or reflects what you should expect from a good business hotel.