What We Love
- Urban location with a zen vibe thanks to lavender-scented hand towels at welcome, spa-like bathrooms and mud masks in the minibar
- Thoughtful extras like free car service to downtown
- The hip crowd that gathers at Americano's 3-6 pm happy hour for $5 Cali vintages
- Free WiFi
- READ MORE: 72 Hours in San Francisco and Big Sur
What To Know
- You've got several workout options: The hotel's cozy second floor gym or discounted access to either the Bay Club or the Golden Gateway Swim and Tennis Club
- One of the most atmospheric spas in San Francisco with an al fresco penthouse soaking tub in a bamboo garden
- A $30 Urban Retreat Fee per night will be collected at the Jetsetter checkout.; WiFi, access to the YMCA and BayClub fitness centers, daily yoga classes and a 20 percent spa discount is included in the fee
- Eco friendly
- Free WiFi
- Parking On Site
- Room Service
NorCal-style serenity is the order here. The serene vibe is set in the lobby, with its sandstone pillars, wood paneling and rough-hewn wood benches, and it continues seamlessly in lavender-scented hallways lit by leaf-patterned panels.
Bed and Bath
Inside the 200 rooms, you’ll find a calming sea glass palette, floor-to-ceiling windows and blond wood floors beneath river stone tables. This is San Francisco, though, so the guestrooms are wired; WiFi, a flat-screen TV, a Bose Wave music system and a laptop safe are standard. Most guestrooms measure in at 300 to 400 square feet — immense by this city’s standards. The limestone bathrooms have soothing rain showers (Studios, Waterfront Rooms and Suites have soaking tubs) and are stocked with soft robes and Fresh bath products.
The intimate three-room Spa Vitale is one of the city’s most charming. Set on the penthouse level, it has a soaking tub in a rooftop bamboo garden. Things are livelier downstairs at Americano, the hotel’s Italian restaurant. Here chef Joshua Perez whips up traditional dishes with a Cali twist using meats, cheeses and produce from the Ferry Building Farmers Market across the street. The after-work crowd packs the patio sipping new-school cocktails such as the Autunno, which consists of bourbon, Drambuie, Carpano Antica, lemon juice and persimmon puree.
READ MORE: 72 Hours in San Francisco and Big Sur
In the Area
At the intersection of the Financial District and the revitalized Embarcadero, the hotel is just a 15-minute walk from the heart of Chinatown. Go for dim sum at Great Eastern, and then watch your dessert being made with a visit to the Golden Gate Fortune Cookie Factory. Or you can head across the street from the hotel to buy picnic provisions at the Ferry Building Farmers Market before biking the four miles to the serene park surrounding the Palace of Fine Arts. Then hop back on the bike to cross the Golden Gate Bridge.
How to Get There
I have stayed at this hotel many times and I find it very ‘fit for purpose’. The rooms are decent sized and clean and while nice they are not luxurious. This is a 4 star not a 5 star hotel but a very solid 4 star hotel. The room service is good but they charge a $10 delivery charge which I find unbelievably annoying. The location is great if you want to be near downtown and the ferry building (which itself has great food and shops).
This hotel really has a great location at the bottom of Mission and almost directly on Embarcadero close to the ferry building. The hotel facilities are good and service is efficient. The room I had overlooked the Embarcadero - but was relatively low noise ( a pleasant surprise ). Room is a little tired and I was very surprised that there was no safe or lock box in the room. Restaurant on site is good and it’s very close to many of San Fran’s best restaurants. All things considered I think it scrapes a 4 rating. I’d stay again as long as the room rate is reasonable.
I used to love this hotel, and come into San Francisco just to stay a weekend here. But not any more! They never sent me a confirmation for my recent booking, and when I checked my credit card statement they charged me an extra $500! Basically an extra $100 per night. Since it was pre-paid (from their Summer Freeze Special advertised on their website), they gave me the total runaround, finally adjusting the rate down, but not to what I was originally quoted. What a sham! The manager Joyce tried to say I had booked through a third party, but I had called the local 415 phone number from their own website to book.
On top of that, the room was dingy with sticky carpet and stained furniture, and smelled heavily of cigarette smoke, trying to be concealed by heavy room spray. I called down and they wound up putting me through to the same manager Joyce, who dismissively told me that it is illegal to smoke in hotel rooms in California, and that maybe it was cigarette smoke from outside (even though the windows don't open on that floor, and it was obviously emanating from the carpet and the furniture). And then she basically hung up on me.
After about 10 minutes, the smell was so bad it was giving me a spitting headache and I told them I needed a different room. A helpful guy named Spencer told me he'd come up and get it sorted out, and while I was waiting for him, housekeeping popped in because they thought the room was vacant. The head of housekeeping told me that there had been a guest smoking in the room for the past week, and they had tried to cover the smell. Totally appalling that the hotel manager Joyce had blatantly lied to me!! And also that she tried to keep me in a room they knew had problems and that was causing me headaches.
The only saving grace of the entire trip was the spa supervisor Amal, who went out of her way to accommodate me and ensure I had a lovely spa treatment. She should be the actual hotel manager!
We had a great stay at Hotel Vitale recently. Our room had a great view of SF Bay and nice nook with loveseat by the window. Location is excellent -- walk right over to Ferry Building in 2 min, and 10 min to AT&T Park. Staff was very friendly and accommodating. Overall, a great neighborhood and hotel for a weekend stay in the city.
We stayed here for the weekend a couple of weeks ago and found the hotel a bit smaller than expected, but nice, and the room neat and tidy. Check-in is at 3 0'clock, and we arrived a couple of hours early from the airport to find our room was not yet ready. They promised to call us as soon as it was, so we checked out the local area awaiting a call which never came. We were given a "city view" room which sounded wonderful, as we looked forward to being able to see the beautiful San Francisco skyline at night. What we got was a closeup view of the large office building directly across the street, where the employees had an intimate view of us any time our blinds were open. The room itself was nice but nothing special. The hallways, lobby, and elevators were top-notch. Location is right across the street from the piers and the famous Ferry Building and within walking distance to AT&T Park as well as other sites of interest. A terrace on the fourth floor with a beautiful view of the lights on the Bay Bridge, is a must see at night! All in all it was a pleasant place to stay and, even with the few negatives that we encountered, I would recommend it.