4.5
Very Good 625 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A brand-new boutique hotel on Fisherman's Wharf, a stone's throw from Pier 39Having only 1,500 feet between you and bustling Fisherman’s Wharf
  • Ordering the cioppino at the hotel’s trattoria, showcasing the freshest seafood
  • Taking the cable car to another classic San Francisco neighborhood, like Chinatown

What To Know

  • Located a short walk from Pier 44, Pier 39, the Ferry Building, Ghirardelli Square, and trolley
  • Pre-dinner, catch the complimentary wine reception in the lobby each evening
  • WiFi works well
property Bedroom Suite living room condominium home cottage

Overview

A freshly revamped hotel along the waterfront, boasting an excellent location and a sidewalk trattoria

The Lowdown

Have a golden stay in the Golden Gate City at a freshly minted hotel on famous Fisherman’s Wharf. Hotel Zoe (formerly The Tuscan Fisherman’s Wharf) boasts the perfect location for San Francisco sightseeing, just around the corner from the waterfront. This clean, comfortable and inviting boutique hotel is the ideal base for all your urban adventures, with a helpful concierge who can snag a reservation at that restaurant you wanted to try or a ticket to that show you wanted to see.
Taking the town, in other words, is a breeze here – you’re even near the terminal stop of two cable-car lines, Powell/Hyde and Powell/Mason. Getting to the elegant cafés and bars of Nob Hill or Chinatown’s hot-pot hotspots is as easy as going for a quick, scenic ride through the city. At day’s end, you can return to the hotel and visit its lovely restaurant, Pescatore, which spills out onto the bustling surrounding sidewalks and serves three daily meals of trattoria fare, including fresh seafood from the steps-away Pacific.

Rooms

Each newly renovated guest room is stylish and soothing, thanks to a palette of neutral hues; the yacht-inspired design; and high-end touches. Accommodations stock just about everything you need, including a 50-in. flat-screen TV, an honor bar, a garment steamer and Cubie radios that allow you to charge four items at once. The tranquil rooms feature either an interior courtyard or exterior city view. Deluxe King rooms measure 250 square feet, while Deluxe Two Queen rooms are a bit larger, at 275 square feet, to allow for the additional bed (they come with two queens). For added space, opt for the 285-square-foot Superior King room, which comes with the addition of a pull-out sofa.

Dining

Pescatore is a charming Italian sidewalk trattoria that takes advantage of the hotel’s waterfront setting to bring you the best in freshly caught fish and seafood. Try the calamari fritti or the cioppino at dinner, and be sure to come by earlier in the day at some point, as well – along with serving three meals a day, the eatery offers a daily happy hour and a weekend brunch.

Location

If you came to sightsee, the hotel’s location will have you feeling happy as a clam, and likely dining on the mollusks, too. You’re 1,500 feet from Fisherman’s Wharf, with its seafood shacks and chowder stands (we also recommend greeting the sea lions that sun on its docks). Ghirardelli Square is in the neighborhood, as is a location of sourdough bakery Boudin. There are also cable-car and metro lines nearby, to whisk you off to Chinatown, North Beach or another San Francisco neighborhood.

How to Get There

Hotel Zoe
425 North Point Street
San Francisco, CA 94133-1405 United States

Reviews

4.5 Very Good 625 Reviews
Awesome
Reviewed 2 days ago

What a great place to stay! We stayed here when it was Tuscan Inn and loved it! Hotel Zoe is so much better. The people are friendly and so helpful. Loved the courtyard! Thank you Hotel Zoe for a wonderful vacation!!

Comfortable, clean and conveniently located
Reviewed 3 days ago

We enjoyed our stay here. The hotel was very comfortable and was located conveniently to Fisherman’s Wharf. The staff here were polite and very helpful. This is a great place to stay close to a lot of great things to do in San Francisco.

Great location
Reviewed 5 days ago

Reasonably priced hotel rooms in the Fisherman's Wharf area are hard to come by, but this hotel's location makes up for a lot of that. We booked a package with free valet parking, which was great. The hotel is only a couple of blocks from the piers and there is a Safeway and drug store right across the street. The room was very small for a family of four but I would recommend it for two people. We found it to be quiet, and the bed was comfortable.

Poorly trained staff.
Reviewed 5 days ago

Bent. Keep me waiting for 25 minutes while you sort out the problem with your system and there is nobody else checking in, treat me rudely, act like I did something wrong, don't apologize for the problems on your end, ask for my ID again after handing it back to me not by saying "May I see your ID again please" but just sticking your freaking hand in my face and blurting "ID!". Bent. By the time I was checked in to this place I was thoroughly bent. Pissed off. Angry. I don't think there was a please or thank you anywhere in my interaction with the desk staff...seriously consider another career because you do not understand the business you are in. Bent.

I booked through Hotel Tonight which I have used scores of times in SF as well as other places without an issue. When I arrived to check in the desk staff was not very warm at all which surprised me. I travel frequently for work as well as leisure and I would say among my probably upwards of 60 nights in a hotel this year I have not been treated so coldly...even in Prague. And there was a noticeable lack of "warmth" in that city which still remembers it's time under Soviet rule. Anyway, I gave my name and they could not find my reservation. I explained it was through Hotel Tonight and they asked "Well did you just book it?" No I booked it over 2 hours ago.

"Well they don't always send us email." The staff member continued checking, took my credit card and ID, gave it back, said I needed to wait, said they couldn't find my reservation, called someone for help, checked some more...in the meantime I called HT customer support and sat on hold with them for a bit...eventually got customer service and explained that I was having difficulty checking in. They easily found the reservation and said they had sent it to the hotel but would send it 2 more times.

In the meantime the desk clerk was receiving help from someone who seemed to be showing the clerk where to find the HT tonight reservations in the system (btw I had already showed him the booking on the app and my confirmation email). It seems the issue all along was possibly the staff not knowing where to access the HT info...

Never an "I'm sorry this is taking so long" or "I apologize for the inconvenience" just brusk treatment as if I was a pain to be sorted out so they could continue their evening doing other things.

As an operations guy I have to say this place has some serious work to do. Ultimately they may succeed anyway as they have a killer location but they are a far cry from the 4 star rating I gave the same location when it was The Tuscan a couple years ago. Get your people trained on your systems properly. If you use various booking agents make sure they understand them. You are in the hospitality industry...act like it. I am not here begging you for a room...you are a business I am patronizing...if you want me to return put forth a good product (see definition of hospitality if you need help here).

If you or your staff has a problem with HT bookings because they are not rack rate-stop putting them up on HT. A hotel room and the surrounding hospitality are a product that has a very tight shelf life...it expires every day. You put rooms up on HT because that brings you additional revenue and sells out more of your expiring product. Every guest deserves the same hospitable treatment regardless of how they booked the room.

End rant for now (I've been out for a very late dinner made later by the arduous check-in process as well as a drink).

A couple other points:
wifi works well +
good water pressure in the shower +
gave me a coupon for a free glass of rosé wine...I don’t really go for wine in general and especially not rosé...why not either bust out a glass of beer or wine of the guests choice? I handed it back.

More to follow as a wrap up to the experience in the morning...

(GM or whoever monitors your reviews at Hotel Zoe get on the training here...customer service blows with the two at the desk when I checked in PM me if you want names).

Morning update...Alarm in the room goes off at 5:15am. The alarm is a “cubie” which operates strictly with a single knob/button. So at 5:15 I am fully awake trying to sort out how to operate that thing. Awesome.

On to check out: I walk to desk and I’m greeted with “Checking out?”
“Yes.”
“Room number?”
“129 and can I get a receipt please?”
“It’s printing. Here.”
“Thank you.”
And as I walked out I realized the only please and thank you I heard was from myself to the staff...this is backwards. Proper manners is a gesture of respect to the other individual in the interaction...and the only manners and respect was going from me not to me...the paying customer of a hotel providing “hospitality”.

Still bent. 2 Stars for location and the room did not suck. No stars for the staff.

Last minute reservation
Reviewed 5 days ago

We decided last minute to travel to San Francisco for one night. The hotel is in a great location and we walked every place we wanted to go.
The rooms are small but very clean an comfortable. Front desk very helpful and nice.
I will stay here again.