Very Good 1268 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The Jawbone Big Jambox Bluetooth speaker in each room
  • Getting in a boxing workout in the fourth-floor gym
  • The gussied up British pub grub at the James Beard-nominated Cavalier restaurant
  • Playing pool and shuffleboard in the game room

What To Know

  • Street noise has been known to filter in to the rooms
  • Free WiFi, but there’s a daily charge for high-speed
  • There are no particular amenities for children; families may prefer to stay elsewhere


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
living room chair property home vehicle Lobby recreation room screenshot Suite


SoMa district whose tech savvy aesthetic, “found art,” and evening cocktails and Ping-Pong attracts a hip young crowd

The Lowdown

Hotel Zetta is styled as an “urban retreat,” and it lives up to that promise with an abundance of public spaces for drinking, playing, and relaxing. There’s a game room stocked with board and video games that mimics a Silicon Valley start-up, a small fitness center, and a lobby that features a giant Plinko wall. Guest rooms are larger than you usually find in San Francisco, and have a modern aesthetic that incorporates butcher-block desks and black leather headboards. Minibars are stocked with local, organic, vegan and gluten-free snacks (although there’s a section for more traditional chocolate bars and sodas, too), and each room has an Illy espresso machine. Contemporary art, from murals to graffiti to installations that have been plucked from the trash and affixed to the wall, is an interesting—and Instagrammable—feature throughout the hotel.

In the Area

With a prime spot in San Francisco’s South of Market (SoMa) neighborhood, the Zetta is close to some of the city’s best art spots and restaurants and just a couple of blocks from the Union Square shopping district. The enormous Westfield mall is just around the corner, too. Kick off every day with a Chemex coffee from the much-lauded Blue Bottle, just across the stree, while Farmer Brown, an industrial-chic soul food restaurant with modern versions of grits, catfish sandwiches, and candied yams, is a two-minute walk away. Not to mention a 10-minute stroll through the Yerba Buena gardens brings you to St. Patrick’s Church, the Museum of Modern Art, and the Museum of the African Diaspora, all San Francisco must-sees. Public transportation access is nearby, including the Powell Street cable car and a BART station for making trips across the bay to Oakland and Berkeley.

How to Get There

Hotel Zetta San Francisco
55 5th St
San Francisco, CA 94103 United States


4.5 Very Good 1268 Reviews
Horrible Management & Customer Service

In a city like SF, travelers have many options when selecting a hotel...management should be courteous and hospitable not cold and rigid.
Due to no fault of our own, but rather an airline delay and ultimately a flight cancellation a business trip was canceled the day before our arrival. When I contacted the hotel I was asked to provide proof of cancellation, which I did. I spoke to a front desk receptionist who was very kind in passing along the info however the manager tried to tell me she HAD to enforce the 72 hr cancelation policy of a one night charge and they would refund the second night. I explained that this was beyond our control and we have never stayed at this hotel... she insisted that she HAD to charge me the nights fee and couldn’t do anything about it. Really? Because I know plenty of hotels who would gladly make this right for the customer! Not to mention the run around just to get a manager to call me back was a hassle. Don’t stay here, so unprofessional.

Nice hotel but they don't return luggage!

We had really enjoyed our stay at the hotel - good location and nice rooms - however it has been marred by the hotel's post-stay service. I left some luggage of considerable value there and after the initial confirmation that it had been found the hotel's staff have gone completely cold on me. I have tried emailing and calling for about a month now but have not had any success - Extremely disappointing!!

The end of my journey, I was able to take a good rest in Hotel Zetta.

I think I was a little bit earlier (10-20 minutes) than usual check-in time as 3PM, but I didn't need to wait for my room. The staff was really friendly and the vibe of the hotel was great. Also enjoyed welcoming drink in the lobby.

The location was perfect for us to find anything. close to restaurants, cafes and shoppings. After 3 weeks in the national parks, we could relax in this perfect location hotel. back to city life.

The room was spacious and there's small ally between door and room so it was quiet and cozy. I'd like the nice coffee machine and capsules. Even though cafes are around the corner, but it was convenient to have a coffee in the room.

We checked out early for city tour and asked to hotel to keep our luggages and car till late afternoon, they kindly kept them and we were able to depart to airport smoothly.

All the experience was great and I am willing to revisit hotel zetta on my next visit to San Francisco.