4.5
Very Good 750 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Postcard bay views from the center of Ghirardelli Square
  • Unique floor plans with gas fireplaces, kitchens and semiprivate outdoor terraces (in some)
  • Comp amenities like 24-hour butler service, daily wine and cheese reception and a house car that services a two-mile radius

What To Know

  • A 15.5 percent room tax per night will be collected at the Jetsetter checkout
  • No on-site restaurant, spa, pool or bar
  • Floors three and four have the best bay views
  • Street noise, though not entirely obtrusive, can be disturbing for light sleepers on the lower levels
  • Full non-refundable deposit will be taken at time of booking or seven days prior to booking (applicable from July 15 – Sept 15)

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Lounge Luxury Modern Suite sofa property living room condominium home scene cottage

Overview

Chocolate Factory-turned hotel with tricked-out, loftlike digs on historic Ghirardelli Square.

The Look

Contemporary loftlike interiors blend exposed interior brick walls, steel staircases and cast iron–trimmed floor-to-ceiling windows overlooking the bay, with abstract branch and tree sculptures, nature paintings and modern furnishings. Outside, stairwells lead to card-accessible guest entrances, and on to restaurants and chocolate and artisanal shops.

Bed and Bath

Named after Ghiradelli Square’s original cocoa, chocolate and mustard box factories, the 53 suites have intricate layouts. Bedrooms are calm quarters with smoky pine floors and tan carpets, Frette linens and signature Ghiradelli pillow chocolates provided at turndown. There are rainfall showers in the marble-and-stone bathrooms, and open-plan living rooms have gas fireplaces and hand-grooved maple floors that lead to kitchens equipped with refrigerators, wine coolers, built-in stovetops and dark wood tables that seat up to six.

Beyond

At night, Ghirardelli’s 125-foot sign shines, along with the flickering Alcatraz lighthouse out in the bay. Catch the view on cooler afternoons with a glass of wine next to the firepit or beaneath a heated carillon on the checkerboard-speckled Mustard Terrace. As the morning fog rolls in, a buffet of pastries, fruit and yogurt, breakfast burritos, and fresh orange and grapefruit juice is served in a lounge on the first floor, where a 24-hour fitness center opened in summer 2012.

How to Get There

Fairmont Heritage Place, Ghirardelli Square
900 N Point Street
San Francisco, CA 94109 United States

Reviews

4.5 Very Good 750 Reviews
Great Location, Amazing Service, Perfect for all travelers!
Reviewed 1 day ago

We stayed at the Fairmont Heritage Place for 4 nights. It was a perfect location for families, couples, individuals, literally everyone! It is at the end of Fisherman's Wharf so it's not overloaded with people. There are several restaurants and shops. There is even a mini golf place called Sub Par and a game room in Ghirardelli Square. There is a CVS on the corner across the block, too. The cable car spot where cars start on the Powell/Hyde line is close by. You get amazing views on the bay and Alcatraz. There are fire pits outside and there is also a courtesy car that will take you within 2 miles (I think). Our apartment had a kitchen and a washer/dryer. They provide you with soap to use. The staff was amazing and very helpful. Hannah really helped me out in advance of our trip. The other concierges were super helpful as well. I will definitely stay here again the next time I'm in San Francisco! They provide you with a continental breakfast and there is a wine hour in the afternoon as well. You have tons of space which is such a luxury in San Francisco!

Amazing comfort, location and service in San Francisco
Reviewed 4 days ago

We stayed in Residence 229 and all I can say is WOW! Both luxurious and comfortable with fantastic service. Stayed with our teenage daughters who both were thrilled with having their own space to spread out in and each had their own bathroom to use, which made mornings a lot easier and better. Good breakfast spread and loved our afternoon wine by the fire pit on the roof. Expensive but worth it.

Unreal for San Francisco
Reviewed 2 weeks ago

We love to visit the city for little getaways. This place takes the cake. Tried every 5 star in SF. So spacious so many things to do nearby and just beautiful. They really thought of everything with the amenities. The 2BD is PERFECT for a family.

Truly An Amazing Experience
Reviewed 2 weeks ago

There is literally nothing I can say about this place that won't make you say wow. So here is our story: my wife and I had planned our anniversary trip where we were going to try for our last child. Life threw us a curveball and here we are at 4.5 months pregnant but still wanted to have ourselves a nice trip. We flew in to SFO and took a taxi to the front door. From there, the service has not stopped and it's been amazing. We were greeted very warmly, our room wasn't supposed to be ready until 4 pm (we arrived at 11 am) and they had us ready to check in 30 minutes later. We have a nice 1 bedroom with a private balcony. They brought our luggage to us, made sure we knew of the house car and were set for our adventure. We had tickets to see our baseball team play the Giants and knew the rules however the general manager said you know what, we will drive you the 3 extra blocks so you aren't walking in the cold to the game. Now we didn't expect this in any way whatsoever but the fact they offered it showed us compassion and service at a whole new level. They also picked us up from the ball game and brought us back. The next day, we had wanted to go to Alcatraz however with my wife being 4.5 months pregnant and us having a slight complication we hadn't ordered tickets and it was sold out. The concierge said don't worry at all we can assist. Literally 10 minutes later we had tickets for in 2 hours went and had an amazing time....and again they drove us. The next morning they checked in with us to make sure that we were having a great stay and the answer is a resounding yes. There will be some people who like to complain about a cost here and there, a bed, etc. That being said, for the money, location and the true 5 star service, I'm sorry you won't find better in my opinion and as someone that is in a customer service industry, I know how to make the client feel special. We will be back, numerous times as this is one of our favorite cities to visit and have been looking for home here. Thank you to all the staff, general manager, doormen, drivers. You have all been amazing.

Cost too much to be Average!
Reviewed 3 weeks ago

I had a two bedroom that was nice and roomy except for the HORRIBLE beds!! My husband and I hardly got a good nights rest, I had to nap during the day just to carch up ok my sleep on the couch. The staff is very friendly and nice I do have to say but it doesn’t make up the difference. Also, no kitchen, so no hot food, no room service available! I’m sad to say, I didn’t expect this from a Fairmont Hotel, very disappointed! For $950 a night it’s not worth it unfortunately. Sorry, but I would not recommend or would stay here again.