4.5
Very Good 809 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Postcard bay views from the center of Ghirardelli Square
  • Unique floor plans with gas fireplaces, kitchens and semiprivate outdoor terraces (in some)
  • Comp amenities like 24-hour butler service, daily wine and cheese reception and a house car that services a two-mile radius

What To Know

  • A 15.5 percent room tax per night will be collected at the Jetsetter checkout
  • No on-site restaurant, spa, pool or bar
  • Floors three and four have the best bay views
  • Street noise, though not entirely obtrusive, can be disturbing for light sleepers on the lower levels
  • Full non-refundable deposit will be taken at time of booking or seven days prior to booking (applicable from July 15 – Sept 15)

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Lounge Luxury Modern Suite sofa property living room condominium home scene cottage

Overview

Chocolate Factory-turned hotel with tricked-out, loftlike digs on historic Ghirardelli Square.

The Look

Contemporary loftlike interiors blend exposed interior brick walls, steel staircases and cast iron–trimmed floor-to-ceiling windows overlooking the bay, with abstract branch and tree sculptures, nature paintings and modern furnishings. Outside, stairwells lead to card-accessible guest entrances, and on to restaurants and chocolate and artisanal shops.

Bed and Bath

Named after Ghiradelli Square’s original cocoa, chocolate and mustard box factories, the 53 suites have intricate layouts. Bedrooms are calm quarters with smoky pine floors and tan carpets, Frette linens and signature Ghiradelli pillow chocolates provided at turndown. There are rainfall showers in the marble-and-stone bathrooms, and open-plan living rooms have gas fireplaces and hand-grooved maple floors that lead to kitchens equipped with refrigerators, wine coolers, built-in stovetops and dark wood tables that seat up to six.

Beyond

At night, Ghirardelli’s 125-foot sign shines, along with the flickering Alcatraz lighthouse out in the bay. Catch the view on cooler afternoons with a glass of wine next to the firepit or beaneath a heated carillon on the checkerboard-speckled Mustard Terrace. As the morning fog rolls in, a buffet of pastries, fruit and yogurt, breakfast burritos, and fresh orange and grapefruit juice is served in a lounge on the first floor, where a 24-hour fitness center opened in summer 2012.

How to Get There

Fairmont Heritage Place, Ghirardelli Square
900 N Point Street
San Francisco, CA 94109 United States

Reviews

4.5 Very Good 809 Reviews
Wonderful Hotel with room for the family
Reviewed 2 weeks ago

This hotel is wonderful to share a room with family and friends. We had a two bedroom condo, with full kitchen and 2.5 bathrooms. Nice robes, and a bottle of wine were given to us upon check in. I love this hotel.

Great location! Great accommodations! Great staff!
Reviewed 4 weeks ago

Stayed at the Fairmont Heritage Place, which is a residence building converted from old factory. We stayed in the Mustard building and had a bay view room. Very clean! Very Modern. Staff is attentive. Location is great on the Ghirardelli square. Short walk to everything at the Wharf. Could see Alcatraz through our room window. We had the 2 bedroom suite and are a family of 6. It fit us comfortably. If you are willing to walk up to 1.5 miles you can reach most attractions (chinatown, union square, unlimited restaurants within that radius). Breakfast is basic and included in room fee (pastries, cereal, etc). Area seemed safe. Building was very secure. Would visit again in a heartbeat. You will not regret your visit.

Fabulous !!
Reviewed 1 month ago

We stayed here in 2018. Some time ago now but the experience was worth tracking down the hotel here and rating it now. Our apartment was 2 bedroom and flawless. It was spotless, the staff were fantastic and the location was great. This has to be one of my all time favourite stays.
Looking forward to a future return.

Spring break
Reviewed 2 months ago

Had a pleasant stay here in march for spring break... this is basically a time share condo that also f functions as a hotel... had an apartment feel. Overall nice stay with a few hiccups.

Prearrival- booked via virtuoso, however we did not recieve an upgrade as promised. A bit disappointing.
Check in- arrived late, this hotel lacks staff at night.. the area is not 100% safe at night. They should have more staff. Basically it's a one man show ( valet/ bell man / check in desk,)... Not what i expected after paying $800/ night
Room- very musty and worn, seemed like no one had used it in a while and it was being neglected
Bathrooms- average
Housekeeping- had to beg them to do their job, they acted shocked when we asked them to change the sheets... again not what you expect at this price point.
Dining- continental only,, why bother
Location- excellent

Overall- not a good value for the money... would not stay here again.. again more of a time share mentality then a hotel... not for the discerning travel. Overrated on TA. 3 1/2 stars

Outstanding Stay!
Reviewed 2 months ago

Our family visited in March of 2019 to escape the Minnesota cold and snow. We had visited San Fran some years ago and stayed downtown. But, this time opted for Ghiradelli square. We couldn't have been happier with the location, the staff and amenities here! Great location but away from the hustle and bustle of the city. The rooms were large and very comfortable for our family of 4. We enjoyed the complimentary breakfast each day as well as the wine and cheese at 5 pm. We loved the outdoor spaces to relax and unwind by the fire pit with a glass of wine after a busy day. The staff was remarkable, especially Jonathan who made sure we were well taken care of. The location was fantastic, right in Ghiradelli square, a short walk to Fisherman's Wharf, and many restaurants. We enjoyed the small touches such as turn down service with water bottles as well as Ghirardelli chocolates each evening on our pillow. Would recommend stopping in for a pint at San Francisco Brewery which located in the lower level of this building. We were fortunate to use the house car that took us to the pier for our Alcatraz tour as well as an evening to a nearby restaurant. The house car is first come first serve and will take guests anywhere within a 2 mile radius. We even used the washer and dryer during our stay, a nice option. When we return to SF will plan to return to the Fairmont Heritage Place!