The Westin Pasadena
- Handicap Accessible
- Parking On Site
With a stay at The Westin Pasadena in Pasadena, you’ll be in the historical district and minutes from Pasadena Museum of California Art and close to Norton Simon Museum. This 4-star hotel is within close proximity of Pasadena Convention Center and Pasadena Playhouse.
Make yourself at home in one of the air-conditioned rooms featuring refrigerators. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
I have always held Westin Hotels in high regard as a quality hotel experience. The Westin Pasadena has a great physical facility and its staff is very friendly and helpful. But my first complaint arose when I entered my room and found that the thermostat was situated very low on the wall and below the level of the adjacent cabinet, so that there was no way to read the buttons and figure out how to operate the thermostat.
That's a small complaint, and I could live with it. But then I found to my mind a more serious complaint. Like most hotels these days, the Westin allows the customer to make a 'green' choice not to have sheets, etc., changed every day. However at this Westin the only way that you could make this choice is if you agree to not have any housekeeping service at all for your room--which is totally outrageous!!! I paid a fair price for my room, but I should be able to receive housekeeping service as a basic part of the package. Clearly Westin wants to save money by minimizing services to its guests, but it is reprehensible that they manipulate their customers' desire to help the environment to convince them to give up basic services. Westin should be corporately responsible enough to value environmental protetion without screwing their customers.
I had arrived a day earlier than I thought I would, checked the Bonvoy App to see if the Pasadena Westin had rooms; a standard room was $269. I thought I could get a better rate by simply driving over there.
I told the front desk agent I had a two-night reservation starting the next day and just wanted a room for the night. We’re completely sold out, he said.
“How is that possible? I asked. “ I just checked the app and it showed availability.” You can’t trust the app; we’re completely sold out.
I opened the app and the $269 rate was now gone but showed the same room was $309. I told the front desk clerk it still showed I could get a room.Sir, we’re completely sold out.
I tried to book the room, but the app stalled. I opened a discount hotels app, rooms available $214. I clicked and confirmed.
I showed the clerk. Now I was fairly incensed and asked to speak to the manager. A young woman came out. I said, “How is it possible that I was willing to pay $300 but had to go to a discount site to get a room?” We can’t control third-party prices sir.
“This has nothing to do with price, this has to do with him using the word completely. I’m a loyal Westin customer – the guy didn’t even try.” She said she would upgrade me to a suite and made my keys.
I got to the third floor, opened the door, and saw and unmade bed and spotted dirty towels on the floor in the bathroom. I went back downstairs…
“What’s the matter?” asked the same woman. I told her. Visibly embarrassed, she checked and assigned me to another room on the same floor. And… I’m going with you this time.
We arrived at the new room, she opened the door and…also dirty. I laughed and said, “You can’t make things up like this. With over 300 rooms, how can the housekeepers set the rooms to clean or someone at the front desk not know how to mark a room dirty?” We went back down and got the keys to a standard room, she apologized, and it was fine.
The next day, I reached down under the sink to get a towel and as I came up noticed black trails from under the rim of the toilet. I went down and asked for the manager. The guy behind the counter said he was in charge and added, “I’ll send someone up right now.” The toilet looked the same the rest of my stay. The bed was fine and the service in the restaurant impeccable - Phillip is amazing - too bad he doesn't run the place. Haphazard.
I have been meaning to post this review for a long while, as we had the best experience here due to the exemplary customer service provided by Marvin — the front desk lead. We were traveling during the holidays from Vegas and arrived late with a young, restless infant. We were eager to get situated in our room, but our room had some issues Marvin quickly remedied by not only offering us a perfectly pristine and well-appointed room, he gathered our many bags (traveling with baby) and moved us himself so we wouldn’t have to wait for a bellman. He went above and beyond in many ways. For this reason, Westin Pasadena is our choice when traveling to the Los Angeles area.
Great hotel in Pasadena. I was here in May for business. The hotel is clean and quiet... with a decent pool area. The valet is reasonably priced. The staff is kind and helpful. I would stay again without hesitation.
arrived Sunday night late. mostly working from hotel except for local appointments.
Noticed a large dog, about 100 lbs on the fourth floor balcony with almost no shade for 3 days. Monday it was very active to bark as it was above the restaurant patio and across from the pool. i never saw a human in the room until Thursday. since the hotel was my base i could keep tabs frequently.
clearly it was left in the full sun of the day, no clouds in the hottest part of each day, temps about 90. i saw a bowl of food left, but i could not see water at all.
(from pool level, it was a clear view at a short distance).
i heard it out late nigh moving around from the bar below, so it was out many hours alone.
i talked to the front desk am and pm Tuesday and was told they were aware and addressing, others had complained.
Wednesday, i advised early morning the dog was out again with the hot day coming,
again, we are handling. the dog at this point it was very sedate and looked exhausted.
i challenged the front desk manager at 4pm after seeing the dog again out for the 3rd full day, no sign of attention or walk.
He was quite hostile that the hotel was handling. i told him "you are cooking dog" on the 4th floor. advised him that i have not seen a human for days attending to the dog. said he wasn't aware of that. i advised him i would call the police if not resolved by the morning, i thought it was clearly abuse.
i called animal control to report this right after our conversation. i had no faith in his words. i reported the situation to them and they advise the hotel had just called as well. the hotel advised they were handling, lookin for the owner of the dog, the person renting the room. i reminded animal control, this was at least 3 days old. they promised to engage.
Thursday am, i followed up with management of animal control. after some pushback, management promised immediate engagement. i left the control officer at the hotel and I departed. I placed a complaint to Marriott and was promised a call by the hotel GM within 5 days. no call.
sorry to say, but this has been a well run hotel in the past, but wow.
Tuesday morning i came across the chief eng, another eng and a suited manager at 8am looking at the dog from the restaurant patio. i talked about Monday and that it looked unattended for the entire day. they should be concerned about it possibly jumping from stress and heat. also, clearly being left alone for many hours, it was likely taking care of its needs there on the balcony small space. they nodded and i left them, assuming..
PS been a SPG member for decades......now Marriott Gold.....