4.5
Very Good 2290 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at The Westin Pasadena in Pasadena, you’ll be in the historical district and minutes from Pasadena Museum of California Art and close to Norton Simon Museum. This 4-star hotel is within close proximity of Pasadena Convention Center and Pasadena Playhouse.

Rooms

Make yourself at home in one of the air-conditioned rooms featuring refrigerators. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily from 6:30 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

The Westin Pasadena
191 N Los Robles Ave
Pasadena, CA 91101 United States

Reviews

Perfect location for a visit to Pasadena
Boro1507

Was in town on business and brought my wife with me to see the sights. The hotel is perfectly situated near Colorado St., City Hall and within walking distance to all the shopping and eating downtown Pasadena has to offer. The lobby is beautiful and the grounds are beautiful and well kept. The rooms are well appointed with comfortable beds, plenty of technology power stations and ample closet space. Decor is nice with a modern feel. The staff were helpful and friendly. Parking is $15 overnight for guests, however no in-and-out privileges, which is a little bothersome. We enjoyed the pool and the fitness facilities which are great. The pool and hot tub provide incredible views of the city hall and downtown area. There were only a couple of missed steps, however, only one bottled water was left after housekeeping each day, despite obvious signs and information that there were two of us. The sundries shop prices were very high, more so than usual and that was unfortunate. Overall, it was a great location and a great place to stay. On par with other Westin properties I’ve stayed at.

First time, and enjoying it
donschmincke

Am speaking at a conference here and, as always, Westin is a great choice. Upgraded room, nice view of the mountains, and terrific service. The outside seating restaurant staff was particularly helpful. Room wasn't ready but they took my BonVoy # and made it work to bill to the room. Then found outside plugs so I could charge my laptop and work (just got off a coast to coast flight). Nice.

Bed Bugs
EliseLovejoy

I am a mother of two who lives in Pasadena and I just needed one night to catch up on sleep. It has been a really rough year.

My husband and I chose to stay at the Westin and this is what happened. Not only did this happen and was I covered in bed bug bites (which urgent care verified) But the Westin was incredibly rude about it and brushed me off multiple times.

One of the front desk people told me that they saw a company email about my bed bug incident. After that time calling, I was always redirected to voicemail. Not one person was kind in the process. I never yelled or used offensive language to warrant such a horrific treatment.

I had the Pasadena Health department go out. When I called the Westin (because no one had called me like they said they would), they said that the Pasadena Health department had cleared the room. When the department called me to explain the report, they said they couldn't get in the room because there was a guest occupying it. The Westin lied.

They gave the Pasadena Health department a receipt from a company that said they checked the room. Interestingly enough though, it is a company that does business with the Westin around the country. I'm guessing that they get to put on conventions at the Westin at a low cost. Whatever it was, it sounded pretty curious and not above board.

No matter what happen though, the fact is that I got eaten by bedbugs and the hotel was unkind about it. You would expect that with this nice of a hotel they would have a better way of dealing with things.

I realize that big companies such as this one don't need to answer for their behavior and that California doesn't have any laws that protect hotel guests in these matters but I still think that this was an incredibly horrific incident. If nothing else I hope that this review helps someone else to choose a hotel that will take care of them.

I had the Pasadena Health department go out. When I called the Westin (because no one had called me like they said they would), they said that the Pasadena Health department had cleared the room. When the department called me to explain the report, they said they couldn't get in the room because there was a guest occupying it. The Westin lied.

They gave the Pasadena Health department a receipt from a company that said they checked the room. Interestingly enough though, it is a company that does business with the Westin around the country. I'm guessing that they get to put on conventions at the Westin at a low cost. Whatever it was, it sounded pretty curious and not above board.

No matter what happen though, the fact is that I got eaten by bedbugs and the hotel was unkind about it. You would expect that with this nice of a hotel they would have a better way of dealing with things.

I realize that big companies such as this one don't need to answer for their behavior and that California doesn't have any laws that protect hotel guests in these matters but I still think that this was an incredibly horrific incident. If nothing else I hope that this review helps someone else to choose a hotel that will take care of them.