Dusitd2 Hotel Constance Pasadena
What We Love
- Location in the heart of Pasadena, close to the Huntington Library, Universal Studios and downtown LA
- Housed in one of Pasadena’s most historic buildings
- Tech-forward amenities include a virtual concierge and connectivity panels that let guests stream content from their phones onto in-room HDTVs
- Restaurateur Michael Kwan is behind the hotel’s CalAsian Constance restaurant
What To Know
- Free WiFi
- Phase one of a $60 million renovation is fully open, with stage two (25 club level rooms, a club lounge, rooftop pool, lounge and sundeck, fitness center, spa, shops and restaurants) slated for completion by early 2017
- No self-parking, but valet parking is available for $23 per day
- Free access to Breakthru Fitness, just a few blocks away
- Free WiFi
- Handicap Accessible
- Parking On Site
North of LA in the heart of Pasadena’s business district, the dusitD2 hotel constance pasadena is a hip stay in a historic setting. Reopened after a $60 million revamp in summer 2014, designer Joey Ho has perfected the glam, retro modern look, from the curved leather banquette seating in the lobby to the bold citrus shades in the 130 guestrooms and 12 suites. Small by city standards, but packed with high-tech amenities, rooms have flatscreen TVs, modern electronic bidets (in suites) and control panels that connect to the hotel’s virtual concierge, as well as king or queen beds, work desks and petite en suite bathrooms. Deluxe Terrace rooms are worth the splurge for the Pasadena skyline views from the small, step out balconies. On the dining front, restaurateur Michael Kwan is behind the fusion CalAsian menu that’s dished up in the hotel’s stylish Constance restaurant, while in hip, streetside bluRoom bar, handcrafted cocktails and artisanal ales attract a mix of guests and locals. There’s no gym (one is slated to open along with a rooftop pool and a host of boutiques in 2017), but guests have access to Breakthru Fitness, just a few blocks away.
In the Area
Pasadena is worth a stay for its cultural institutions alone. The Huntington Library is LA’s biggest understatement: 207 acres of landscaped gardens, from English to Chinese styles, and art galleries including one of the best English art collections outside London. LA’s bigger museums may get more fanfare, but the Norton Simon Museum has a huge fan base among in-the-know art lovers for its collection of South Asian and Southeast Asian art and European works from Baroque to Braque. Afterward, stroll around Old Pasadena; the city’s lively downtown has plenty of restaurants, shops and nightlife.
How to Get There
Firstly, thank you to Keely and Faustino for making our stay at Hotel Constance so enjoyable. Both of them were super helpful and professional. Keep up the great work guys! As was every staff member we interacted with.
Our room with a small balcony was superb. Clean, comfortable and sunny. The only thing I would say is that on Saturday evening the pool / bar side is very noise until very late. So if you want a good night sleep ask for a room on the other side of the building. Having said that, I still thing this place deserves 5 stars.
Called this hotel a few minutes ago to ask some questions about our upcoming vacation and all day I have been calling only to be put on a “brief hold” that ends up being over 18 minutes(1:23pm EST) for the first call, second call 12 minutes(1:46pm EST), third call 7 minutes(2:02pm EST) and the fourth time(11:20pmEST) 10 minutes and I hung up again and called back and the gentleman at the front desk answered again. I mentioned that I’ve been placed on hold each time I called today and I have some concerns for our upcoming reservation.
His response: “Ma’am we are not a call center. We are real people who deal with real guest and we get busy around here. What needs to be understood is that we sometimes have to put you on a brief hold because we are busy. We don’t sit around here waiting for phone calls. We deal with our guest. I’m here on the phone now, which you should be appreciative/happy right now. What can I help you with and I’m sorry you had to wait so long but this is just how it is. We put customers on hold so we can deal with real guest. Sometimes the hold is long because we are dealing with REAL guest......”
I had to stop him from talking because he seemed to not have a shut up button. I told him I don’t appreciate his HOSTILITY and the attitude as though he is doing me a favor. So I made the decision to cancel our Studio Suite reservation and this OX didn’t care that the hotel was LOSING a CUSTOMER. He replied “Okay that’s your right and understood. Good night.” No apologies nor did he try to maintain us as guest. So obviously we’re not welcomed or appreciated so I have no regrets in cancelling Constance.
I’m glad that I was able to experience this Hostile and Horrible customer service now rather than on my vacation because that is the last thing My family and I need is bad service after losing a loved one. I’m a former hotel manager of a very PRESTIGIOUS CHAIN of HOTELS throughout the Caribbean and Canada and this was below EXCELLENCE. If this is what I received on the phone I don’t even want to imagine what the actual experience would be like.
Management must do better in properly ensuring that all staff are executing hotel standards of excellent, professional and friendly service! I DO NOT RECOMMEND THIS HOTEL!
My family spent four nights at this historic yet modern hotel in downtown Pasadena and enjoyed it very much. The location is perfect for getting around town and, if you're going for the Rose Parade, it's right on the route. The room we had was small but comfortable. I received several texts checking on how our stay was going. When I responded on the first day that I could not get the TV to work, they had someone fix it in minutes. Great, friendly service from the front desk to the house cleaning staff! We will stay there again on our next trip to Pasadena.