Dusitd2 Hotel Constance Pasadena
What We Love
- Location in the heart of Pasadena, close to the Huntington Library, Universal Studios and downtown LA
- Housed in one of Pasadena’s most historic buildings
- Tech-forward amenities include a virtual concierge and connectivity panels that let guests stream content from their phones onto in-room HDTVs
- Restaurateur Michael Kwan is behind the hotel’s CalAsian Constance restaurant
What To Know
- Free WiFi
- Phase one of a $60 million renovation is fully open, with stage two (25 club level rooms, a club lounge, rooftop pool, lounge and sundeck, fitness center, spa, shops and restaurants) slated for completion by early 2017
- No self-parking, but valet parking is available for $23 per day
- Free access to Breakthru Fitness, just a few blocks away
- Free WiFi
- Parking On Site
North of LA in the heart of Pasadena’s business district, the dusitD2 hotel constance pasadena is a hip stay in a historic setting. Reopened after a $60 million revamp in summer 2014, designer Joey Ho has perfected the glam, retro modern look, from the curved leather banquette seating in the lobby to the bold citrus shades in the 130 guestrooms and 12 suites. Small by city standards, but packed with high-tech amenities, rooms have flatscreen TVs, modern electronic bidets (in suites) and control panels that connect to the hotel’s virtual concierge, as well as king or queen beds, work desks and petite en suite bathrooms. Deluxe Terrace rooms are worth the splurge for the Pasadena skyline views from the small, step out balconies. On the dining front, restaurateur Michael Kwan is behind the fusion CalAsian menu that’s dished up in the hotel’s stylish Constance restaurant, while in hip, streetside bluRoom bar, handcrafted cocktails and artisanal ales attract a mix of guests and locals. There’s no gym (one is slated to open along with a rooftop pool and a host of boutiques in 2017), but guests have access to Breakthru Fitness, just a few blocks away.
In the Area
Pasadena is worth a stay for its cultural institutions alone. The Huntington Library is LA’s biggest understatement: 207 acres of landscaped gardens, from English to Chinese styles, and art galleries including one of the best English art collections outside London. LA’s bigger museums may get more fanfare, but the Norton Simon Museum has a huge fan base among in-the-know art lovers for its collection of South Asian and Southeast Asian art and European works from Baroque to Braque. Afterward, stroll around Old Pasadena; the city’s lively downtown has plenty of restaurants, shops and nightlife.
How to Get There
Hotel Constance is a fantastic place to stay in the heart of downtown Pasadena. The interior has been extensively remodeled and modernized throughout. Although I prefer to see historic buildings remain historic, they did an amazing job. And I was happy to see at least some of the windows and door trim looked to be original. They upgraded the appliances so much that even the toilet had a remote control and seat warmer! Good luck with that! Having the live music on Sunday evening was a nice touch. Some of the reviews complained about the bathroom being too open in the room floor plan. I was traveling solo, so it wasn't a problem for me. I think sharing a room with a casual acquaintance could be awkward, but couples should be fine with it.
Stayed here to attend meetings at Caltech and found the hotel/rooms to be clean, nicely decorated and Old Town, and restaurants. Check in was quick (arrived before noon), and the staff were friendly and helpful, a shuttle is available for short trips.
My wife and I spent three nights at the Hotel Constance in mid-November 2018. It was a very nice stay. The hotel is located at the corner of Colorado and Mentor in downtown Pasadena. The area around the hotel appears to be very safe. I walked the area at night and never felt insecure.
The hotel, itself, has been renovated recently and is modern. It uses technology in all aspects of the hotel, which I appreciate. They texted me when they wanted to communicate with me, for example.
The hotel is pet-friendly so we took our small (20 pound) dog with us. They give you a door hanger that says “Woof” to put on your door handle to alert staff that there might be a dog in the room (great idea). There’s a one-time charge for having a pet in your room. It was easy to make the reservations – but I called them instead of using their web site because I wanted to make sure they were aware that we had a dog in case only certain rooms were pet friendly. It would be good if they would include pets in the web reservation system.
The lobby is fairly large and has the front desk, a restaurant, and a large bar area (which seemed popular during our stay). They have a happy hour from about 5 or 5:30 to about 7pm and offer hors d’oeuvres (sadly our schedule prevented us from participating). They keep a plate of chocolate chip cookies in the lobby, available to guests. The elevators are of adequate size and arrive quickly.
The décor of the hotel is clean and comfortable contemporary.
Our room (602) has a very nice location overlooking Colorado Boulevard and is a corner room so we have windows on two walls, with a nice view of the San Gabriel mountains. The room is a bit small but adequate. There’s a small refrigerator in the room as well as a Keurig coffee maker, both of which were really appreciated. The bed is large and the linens are nice. There’s adequate storage space in the room. The closet is not huge but adequate and there’s a top-opening safe in the closet (easier to get into than a front opening safe). The closet has a light that comes on when you open the door – nice! Plenty of mirrors, including full length mirrors.
There’s an electronic tablet (like an iPad) on the nightstand by the bed. It gives the time, the outside weather, and you can adjust the air conditioning from it and also set an alarm. Very nice! It dims after use so it’s not too bright at night. A problem with the tablet is that if you don’t put it back in the cradle just right, it won’t connect to the power and the battery runs down. They need a locating pin or “key” in the system so that the tablet will only go back correctly.
The air conditioning worked well and kept the room at a constant temperature. There’s a flat screen TV in the room but we never used it so I can’t make any comments about it.
There are lights on each side of the bed and a control for the room lights on one side of the bed. One side of the bed has a power outlet readily accessible, but on the other side the power outlet is behind the nightstand. Would have been better if they had put the power outlet just above the nightstand for easier access.
Access to the room is via a contact (tap) card instead of a magnetic strip card – I appreciate that – much easier to use.
They have a small desk built into one corner and have power and USB charging connectors built into the surface of the desk. WiFi was free, easy to connect to and adequately fast – about 5Mbps up and down. Unfortunately, they dump you off Internet access every 24 hours and you have to log on again. There’s really no reason to do this – when people check out they leave the hotel and as long as they’re in the hotel they should have Internet access. I think that’s a remnant of the time when they charged for Internet access.
There’s a nice lamp on an arm over the desk. Works well. The chair was okay but would not adjust up and down – I think it was just broken – it has a lever that is supposed to allow it to adjust.
The bathroom is adequately large with one sink and a good size shower – no tub which is fine with me. Tubs just take space in the bathroom and we never use them. And showers in a tub are awkward getting in and out. They have the usual bathroom amenities.
The water fixtures are low flow, including a Toto toilet with two flush options. The bathroom has a pocket door for access which keeps the door from intruding into the hall or bath.
And – this is really nice – they have a night light in the bathroom. I wish more hotels would do this so you can see if you have to use the bathroom during the night.
We had a breakfast and a dinner in the restaurant and the food was good and not horribly expensive.
Parking is valet only with a nightly charge. Room rate was very reasonable considering the location and the quality of the hotel.
The staff was uniformly excellent. Check in was easy and the front desk staff was friendly and welcoming. The restaurant staff were very good.
It’s obvious that a lot of research and thinking went into the design of this hotel and the rooms, and we appreciate it. It’s also obvious that management is on top of things because everything “works”.
Definitely will come back.
This hotel is supposedly a boutique hotel in Pasadena and although it may look like a boutique hotel in pictures but the service, cleanliness and the quality is far from it.
Our room stunk like sewer the whole night and we couldn’t sleep from the bad odor. I was about to throw up and no one was available to address the issue. Our phone wasn’t working either. We had walk down to front desk to reach room service. Someone came to the room, supposedly fixed the phone, but same issue a couple hours later!
After not being able to sleep the whole night, at 7 am we woke up by the outside noise from emptying trash and the constant back up beep for about an hour.
The staff are very rude and have no sense of customer service. If you ask them something, they just say NO. It doesn’t matter what it is, the answer is no!
I would never stay here again...there are better options around this area.
Thought we would give this hotel a shot for a quick one night stay. Wish we had never bothered. This is not a remodel, it’s a really bad clean up of an old hotel. Not sure where you would even find the materials that were used ... unless they were taken out of an old cruise ship. The lack of privacy with the bathrooms is ridiculous. Would never recommend or stay here again.