The Ritz-Carlton, Marina del Rey
What We Love
- Marina views
- Water-focused Spa del Rey
- Fleet of rental cruiser bikes for pedaling to the beach
What To Know
- The hotel is on a marina, not the beach; Venice Beach is a 15-minute walk
- Valet-only parking is pricey
- Proximity to LAX makes it popular with business travelers
- Free WiFi
- Parking On Site
- Room Service
Set on the waterfront of a small-craft marina, the Ritz-Carlton is a traditional stay done in typical clubby Ritz-Carlton fashion with marble and dark woods in public spaces. The 304 Guestrooms are done up with more nautical flair with yellow, blue, and gold hues and Marina Terrace rooms come with a water view. More spectacular marina views are on hand at jer-ne (pronounced “journey”), serving California cuisine with a focus on local seafood and produce.
In the Area
When it’s time to escape the business conference or when you’re ready to hit the beach book a bike and pedal a few minutes to Venice Beach. One of Los Angeles’s most famous neighborhoods, Venice Beach is known for its boardwalk where countless vendors hock their wares and the famed muscle beach weightlifters-slash-performers flex their muscles. A few blocks from the sand, Lincoln Boulevard is where most of the restaurants and boutiques are located. Here you’ll find Casablanca, an eatery where the decor recreates its namesake movie’s set. The food is a bit lackluster, but the environs — and the tequila cart — make up for it. For a taste of German, pay a visit to Wurstkuche for sausages and craft beer in a bright, exposed brick and concrete cafe. Like the tats you’re seeing on the Beach? Get inked at Black Diamond Tattoo, where resident artist Shingken, from Tokyo, pens beautiful patterns.
How to Get There
Neat place as always for the Ritz-Carlton. It is expensive to stay here but staff is nice. We stayed for an art auction with beautiful view of the Marina. Walking distance to parking if you don't want to pay $40 per day. Across the street is $10 parking per day. Rooms are nice just like other hotels. It is a great place to attend events at the hotel. Weather was perfect in August.
This was a disappointing stay overall.
On the good side: The hotel was very clean. The food that I had was excellent. The decor is pleasant. The location by the marina is nice, and it is quite convenient to the airport. The pool under the palms at night was great.
But overall it was disappointing for this type of hotel. The worst: the wall to the next room was paper-thin. I could hear everything in the people in the next room were saying (room 920 to 918), literally word for word, their entire conversation. Going out into the hallway I could hear they were kind of loud, but really not that loud. No one wants to pay that much to listen to the people next door.
And there were other problems: The staff here is overstretched, and it took forever to get almost any request. The front desk area at check-out was choatic and full of people and luggage, and I ended up leaving my key with the concierge because the wait was so long. And I noticed some minor, annoying stuff that a nice hotel should just take care of: for example, the large flimsy gate to the pool slams closed and "clangs" loudly every time someone goes through, right under some guestrooms (fortunately not mine).
I was originally scheduled to stay for three nights, but ended up shortening the stay to one night.
I did reach out later to the hotel manager, Tony Mira, about my experience at the hotel, but he did not return my call.
I was charged for three nights, and even after four phone calls and emails to the hotel and Marriott, I still do not have a credit (a month later) for the two nights I did not stay.
In summary, if you love Marina del Rey, maybe this hotel could work. Think of it as the "Marriott Grande, Marina del Rey" and you'll be on the right track. But otherwise, there are better options in this price bracket in L.A.
I arrived at 1 pm from a cross country flight ... the Uber cost $16 from LAX; and was nicely greeted by Justin at the front desk. He was friendly in asking my purpose for my stay and wanting to help in anything I needed .. My room was not ready which was no big deal, Justin kindly informed me that the hotel was at 100% capacity, but I was welcomed to use any of the facilities while the room became available, which was great, So I went to the gym to kill a couple of hours.
A couple of hours later I received a call saying my room was ready.
I was then greeted yet again in a friendly and warm way by Fabiana at the front desk; who gave me a new set of room keys and wanted make sure if I needed anything to just ask. She also asked me if this was the first time at this property which it was, that when I told her how much I love the Ritz-Carlton chain and that I we had stayed at the RC in Kyoto, Japan, she was curios to what I thought about it,and we engaged in a convo for a couple of minutes about my stay in Kyoto. She then escorted me to the elevator as we continued chatting.
I headed up to my room, and when I entered it the first thing I noticed was the size of the bathroom .. I could not believe how big it was, I have been in hotel rooms the size of the bathroom in the room I was in ... then I released why it was so big ... The room I was assigned was a handicapped room which made sense.
The room was spacious and the beds and pillows to die for. I had a partial view of the marina and a small little balcony. I slept like a baby ... also the rooms has the Asprey toiletries which are to die for !!!!!!! I even picked up a some on my way out .. I even did the unthinkable for a professional traveler .. I checked in my rollerboard since the hand creams and liquids soaps were bigger then 3.4 oz .... DON'T PASS up the chance to buy them .. they have them in the small gift shop near the elevators.
For the next couple of days I was there, everyone I encountered was so professional and nice .. everyone with smiles, and it really made me feel appreciated as a guest.
One of the days I was sitting in a small area in front of the concierge and check in desk waiting for my sister and a kind lady was cleaning and she asked me if I needed anything or if I would like a glass of water. That was so kind of her to ask.
Staff ... perfect 10 out of 10
Location 10 out of 10. The hotel is dead smack in the middle of Marina del Rey ... the marina has tons of restaurants and bars to go have drinks. The tourist trap of Venice beach is only a $7 Lyft ride from the hotel.
Price for the room was ... well you are in LA at one of the top hotels in the area, so not cheap, but you pay for what you get.
Unfortunately the 2nd and 3rd day we were there it rained so we couldn't use the pool, which I really wanted too I guess next time.
When I returned the 2nd day from being in the city .. Fabiana sent me a Ritz-Carlton water bottle. I didn't get the chance to see her to thank her, So I hope someone at the hotel can let her read this review. That was so nice of her, and one of the reasons I continue to stay the RC whenever possible. Thank you Fabiana !!
Had a great stay and will definitely will be back sooner rather then later.
One last thing ... I love the Picasso's for sale in the lobby ... and the holiday decorations ...
Thanks for a great stay !
My husband and I just (sadly) left The Ritz-Carlton, Marina del Rey this morning - one of the most relaxing and pampering stays I’ve experienced in a very long time. From the moment we walked in to the hotel and were greeted by Alex to the moment we left, we received the highest level of service. When we arrived in the early morning, our room - as would be expected - was not yet ready. We were escorted to the beautiful outdoor dining area by the marina for a complimentary breakfast while we awaited our room. Our room was ready by the time breakfast was finished. It looked out onto the marina, with a balcony, and couldn’t have been more lovely and comfy.
Pool and spa are top notch. As is the restaurant. We dined in the restaurant both nights of our stay, at the outdoor tables with the fire. Food was delicious, service impeccable, and ambiance was nothing short of perfect.
I can’t wait to return for another relaxing few days. Each staff member we encountered was wonderful. But I’ll give a special shout-out to Alex, Elizabeth and Martin for their 1st class hospitality. I highly recommend this hotel!!
Other than the experience at cast and plow it’s a great place. Their inability to control the make out session was disappointing. Other than that the service and rooms lived up to expectations. Would likely stay here again.