The Ritz-Carlton, Marina del Rey
What We Love
- Marina views
- Water-focused Spa del Rey
- Fleet of rental cruiser bikes for pedaling to the beach
What To Know
- The hotel is on a marina, not the beach; Venice Beach is a 15-minute walk
- Valet-only parking is pricey
- Proximity to LAX makes it popular with business travelers
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Set on the waterfront of a small-craft marina, the Ritz-Carlton is a traditional stay done in typical clubby Ritz-Carlton fashion with marble and dark woods in public spaces. The 304 Guestrooms are done up with more nautical flair with yellow, blue, and gold hues and Marina Terrace rooms come with a water view. More spectacular marina views are on hand at jer-ne (pronounced “journey”), serving California cuisine with a focus on local seafood and produce.
In the Area
When it’s time to escape the business conference or when you’re ready to hit the beach book a bike and pedal a few minutes to Venice Beach. One of Los Angeles’s most famous neighborhoods, Venice Beach is known for its boardwalk where countless vendors hock their wares and the famed muscle beach weightlifters-slash-performers flex their muscles. A few blocks from the sand, Lincoln Boulevard is where most of the restaurants and boutiques are located. Here you’ll find Casablanca, an eatery where the decor recreates its namesake movie’s set. The food is a bit lackluster, but the environs — and the tequila cart — make up for it. For a taste of German, pay a visit to Wurstkuche for sausages and craft beer in a bright, exposed brick and concrete cafe. Like the tats you’re seeing on the Beach? Get inked at Black Diamond Tattoo, where resident artist Shingken, from Tokyo, pens beautiful patterns.
How to Get There
for a hotel that market themselves as luxurious and high-end and has the audacity to charge on average over $400 for a standard room and some rooms going into the thousands don't be bamboozled it isn't worth it. The check-in process was not ideal I bought the package that included a late check-in perk I was able to check in 28 minutes early after waiting hours. I get it they may have been booked the night before they claimed they were 100%. The night before I contemplated staying at the hotel and there was rooms available at 6 p.m. online so I'm not sure if they were being truthful with me. I was provided a decent upgrade which I do appreciate however the room was extremely Dusty they had bottles of overpriced liquor on top of a cabinet for Yout to buy like a mini-bar. They were layers of dust on these bottles clearly neglected for weeks or months the remote control had a white stain around the button. I reached out to the Ritz-Carlton corporate social media page who directed me back to the hotel who did respond with a promise within 24 hours of a measly amount of Marriott points that 24 hours has passed and nothing is posted to the account to be honest the amount of points they were offering me was ironically the enough points to stay at a Fairfield inn which would probably have a less Dusty room. For paying over $400 for a room and they're giving me such a minuscule amount of points that clearly would not cover a return stay at their hotel is mind-boggling. I travel a lot I stay in hotels all around the world I've had bad hotels and this was not the worst however for a brand of this level and a hotel that is supposed to be luxurious that has the brand Ritz-Carlton on the door I was shocked.
Where do I start? What happened to the old days when a Ritz Carlton meant superb customer service? I was so shocked by the whole experience I thought I was being punked. My story: Called day before check in to see if any possibility of checking in early from an overnight flight from Japan-of course my expectations were low-this is a Marriott after all-but thought I would give it a try. Arrived after 2pm with my husband and daughter and of course-housekeeping had not got to my room because they were too busy. Seriously? ok-lets go have lunch-guess what--no tables because the servers were too busy-it gets worse--lots of empty tables both inside and out but -get ready--short on wait staff because they were too busy. Any place else to eat? Try the pool snack bar--no seats because people were using them for the pool. Called about room--so sorry--probaly not ready until after 5 because we are too busy but you can use the pool. Guess what-not a single available lounge chair-towels strewn everywhere over empty chairs-no person at pool towel desk to help me-combined with a loud drunken bunch that sounded like a fraternity party. What happened to the days when a Ritz Carlton represented relaxation-peace-personal waiter serving ice fruit and cool towels? Not here by a long shot. This is barely a Fairield Inn with a nice view. Call again-no room but we will comp you fifty dollars for the inconvenience-remember-we are busy. What to do with the fifty dollars? Take an Uber off property ?
Checked into a junior suite for the Labor Day weekend. It came fully equipped with stained furniture, used soap in the shower, and visible brown stains on the wallpaper above the toilet. Book now because you wouldn’t want to miss this opportunity to waste about $900 per night!