Sunset Tower Hotel
What We Love
- Jetsetter 2014 Best of the Best Finalist: Best Nightlife
- Stunning views of West Hollywood from the bar, pool and rooms
- Argyle spa and salon, with an old-fashioned barbershop that features wet shaves
- In the heart of Sunset; walking distance to plenty of entertainment options
What To Know
- You might want to book a junior suite or penthouse if you need space
- Bring earplugs: The after-hours crowd on Sunset could keep you awake
- Free WiFi
- Parking On Site
- Room Service
The white tower façade features zeppelins and airplanes along with Adam and Eve carvings — this is a building on the National Register of Historic Buildings. The limestone lobby floor leads to a fireside lounge bar, the restaurant or the 81 guestrooms and suites, where everyone from Marilyn Monroe to Frank Sinatra to Elizabeth Taylor has been a long-term resident. Upstairs, Old Hollywood glamour is alive and well, with floor-to-ceiling windows overlooking the hills or downtown L.A., muted colors, black-and-white images on the walls, walnut paneling, round mirrors, brass inlays and Jerusalem limestone bathrooms with oversize bathtubs and Kiehl’s products. The hotel is also pet-friendly, so your pooch can curl up with you on the custom Euro pillow mattress and the Egyptian cotton linens.
In the Area
You’ll want to spend some serious downtime people watching at the outdoor Terrace eatery and pool area — flanked by mirrored columns and 14-foot Moroccan palms, it was featured in films such as The Player, The Italian Job and Get Shorty. The Tower Bar is not short on Hollywood history either; this great perch for live music, cocktails and hearty bites (chicken pot pie and lobster tacos), was formerly Bugsy Siegel’s apartment. Make sure you look the part and book an appointment in the sprawling white marble two-story salon and spa (they can even give you a Botox shot) before you venture out — and be sure to relax in the hammam, as it’s the only traditional Turkish wet room in L.A.
How to Get There
I recently hosted an even in LA and we stayed at Sunset Tower for three days. I had guests come in from all over the country, and the team at Sunset Tower treated us like Royalty. The hotel is classic and beautiful, the views are amazing, but most important the team at the hotel literally took care of us like family and bent over backwards to take care of us. We had an amazing experience and would go back to the hotel again and again. This is a special place.
The service from the valet, front desk, and overall hotel staff was exceptional. Warm, friendly, efficient, and highly trained. However, once in our room everything changed. The room was small and stuffy and about 80 degrees. Also, the closet was literally a foot wide and couldn’t hold our clothes on hangers for a gala event we were attending that night. Even the bellman was surprised. No drawers either! Not appropriate for a couple but to be fair the bathroom was very nice. As we dressed for our event, the room was still over 80 degrees. Not great for formal wear. We went down to the front desk at 6pm on our way out and were told it would be fixed by the time we returned. Back to the hotel at 10 and still unbearably hot. We were told it was a hotel wide problem and would be fixed in a half hour. At 11:30pm, still no air. It was unbearable. We called the front desk and were told it would be another 2 or 3 hours for the repair. By this time we were sick and tired. We checked out, cancelled our meetings the next morning and drove 3 hours home. The hotel did not charge us for our stay, but they ruined our trip. So sad when the staff was so stellar but the hotel should have had provisions for something like this. It was horrible.
This review is in regards to one of the staff members in valet named Anthony. He refused to give me his last name because I believe his colleagues also knew he was in the wrong. Horrendous service and extremely rude. Was shocked to see such a classy establishment and its reputation be tarnished from one employee. He was not only demeaning but refused to be understanding. My business partner was staying in a suite here for the week and we want to figure out a way to make this right. It’s a shame - but love to speak to a senior manager or owner about This behavior and experience
Feels like home... no reason to stay elsewhere when in LA...staff always remembers us and takes great care. Angel in the pool restaurant treats us like family. Our west coast Carlyle. Would happily move into the hotel permanently.
The staff at this hotel is as good as anywhere. Always courteous and pleasant, old world service that's not overbearing and patronizing. That said, the hotel turned out to be a poor choice.
Upon getting off the elevator on the sixth floor I saw stained carpets, worn out furniture and a few pieces of trash. The hotel is trying to be original Art Deco with old world glamour but instead is dark and dank. The muted colors on the walls and low lighting contribute to that effect. The furniture in the room didn't really fit, the doors of the armoire didn't close, the bathroom had zero counter space. Inside the room just felt old, worn, and cheap. It was hot outside, and the air conditioning could not keep up, so by mid afternoon the room was very warm. The windows are original, single paned, steel and do not insulate well from heat or noise.
Then, the hotel treated me to something that I could never have imagined. Day one there was some construction above me, but it remained light so was not too big a deal. Day two, the construction got heavier, and the stair to the floor above me was taped off and closed. By the third day, the floor was having heavy construction, grinders, hammer drills, pounding, etc. The next day, I woke up to noise in the hallway. When I opened my door, there was blue tape on it and all of the other doors in the hall. A construction crew of no less than twenty people were on the floor. Every piece of furniture was in the hallway, so much so, it took nearly twenty minutes to move the furniture, tools, and construction supplied just so I could get in the elevator.
I have been to hotels under construction, but this was exceptional. I was charged a full rate, not warned, and put in a room in a construction site. What was the hotel thinking? I checked out early with three days left in my stay and found another hotel.