84%
Members Recommend
3.5
Average 547 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The setting, situated within San Bernardino National Forest
  • The stargazing program led by an astronomer every Friday (spots are limited, so sign up early)
  • Activities for every season, from hiking and biking to sledding and skiing
  • Pets under 25 pounds are welcome; the pet concierge will provide pup amenities at an additional cost of $20 per pet.
  • The weekly fireside chat, held on Lake Arrowhead's private beach.

What To Know

  • A $20 resort fee per night will be collected at the Jetsetter checkout
  • This is a very pet- and family-friendly hotel, so expect kids and dogs galore!
  • The altitude is just over 5,000 feet, so stay hydrated regardless of the season — especially if you came from sea level.
  • Most rooms have lake or mountain views, but some look out over a pretty big parking lot.
  • There’s WiFi resortwide and it's rolled into the daily resort fee
  • The resort is more a rustic mountain getaway than a luxury resort
  • The pool will be closed from May 28th to June 21st, 2013 for renovations

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

When you stay at Lake Arrowhead Resort and Spa, Autograph Collection in Lake Arrowhead, you’ll be on a lake and minutes from Lake Arrowhead Repertory Theatre Company and Lake Arrowhead Village. This 4-star hotel is within close proximity of Ice Castle International Training Center and Strawberry Peak Fire Lookout.

Make yourself at home in one of the 173 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets, and all rooms are furnished with sofa beds. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Lake Arrowhead? This hotel has 12,000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.

How to Get There

Lake Arrowhead Resort and Spa, Autograph Collection
27984 Highway 189
Lake Arrowhead, CA 92382 United States

Reviews

3.5 Average 547 Reviews
A Real Mix: Some staff and rooms weaker.... A nice stay... Beautiful location and entry
Reviewed 6 days ago

A beautiful natural location, the Resort offers the best and worst of staffing and facilities. Expect low and be suprised by the good. The entry is gorgeous and the bell stand staff was extremely helpful and nice. Hang in the lobby by the fireplace and you will love this place. This is a good wedding spot as the front end works from first impressions to the initial service level. Yet the rooms were poor with lumpy and saggy beds and a very low cost shower set up from a dorm room. Outside the bell stand, the waiters were generally disengaged and unwelcoming - yet the food, if it arrives, is really good and the breakfast menu is quite inspired. Once out of the amazing lobby, smaller conference rooms are drab and uninspired. Some common areas have been updated beautifully and other highly dated. Of particular note, when I sent feedback to the hotel (they asked in a form email) I received a person note back from the Head Chef that was professional, polished and thankful. So I do see good management, yet dated rooms and probably a small labor pool limit the experience. Great for a wedding - not for a real "Spa" experience.

Beautiful resort, but SEVERELY LACKING in food/beverage. Say NO to BIN 189!
Reviewed 2 weeks ago

First impression, amazingly scenic area. Check-in was pleasant. We checked into our room at 3:00 p.m. The room was very nice and clean. Only disappointment was there was dog hair left on the chair. I am deathly allergic but sadly have come to realize that it is going to happen. Great movie at pool. Now, this is where it becomes a sad story. Saturday morning, we went to BIN 189. MISTAKE! I read previously to arriving that the food would take minimum of 40 min. but thought it was an isolated incident...NOPE! We waited for 48 mins.(we were told "in 2 mins. our food would be ready"..third time we were walking out when it came and food came cold). We left and walked to the Belgian Waffle House..amazing! Came back to pool side, not enough umbrellas because they were being used by a private buffet. Bar took 4 girls to set up (Elena, you rock, thank you for helping us out) BBQ was supposed to start at 11, (yah that didn't happen), so friends ordered food from Bin189 . We joked they would wait 45 mins. Actually it was 50 mins! Hector, thank you for stepping up and taking accountability. You made it right for our friends. Wish I had a better experience. The resort is beautiful. Jeff Young good luck and make this resort great again!

Needs to be better
Reviewed 3 weeks ago

Stayed here over Memorial Day weekend 2018. The area is beautiful. The service and property just simply must be better. For a “4 star” resort, it just doesn’t add up. The restaurant is painfully slow. 30 plus minutes for anything ordered. No ice machine. The rooms are run down. If you can’t get past all that, then you will be fine. But considering the location and beauty of the area, it should be better. It just isn’t.

Great place and staff!
Reviewed 3 weeks ago

Loved this place and would stay again. I was here for a wedding. Didn’t get to eat at the restaurants but I’m sure they’re phenomenal. I did eat in The Village which is a short walk away. Had a nice walk along the beach too.

Lovely Setting for a Wedding
Reviewed 3 weeks ago

We visited here for a wedding and the setting was very nice. The view from the terrace where the ceremony occurred was lovely in the late afternoon. The service for the reception was very good and the food quite tasty. The hotel staff were friendly and helpful. Even with the wedding discount, the room rates strongly reflected the location rather than the rooms.