4.0
Very Good 596 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lounge Luxury Modern property living room condominium Suite home hardwood Lobby Villa cottage leather

Overview

Location

When you stay at Sheraton Agoura Hills Hotel in Agoura Hills, you’ll be near the beach and convenient to Clago’s Pond. This hotel is within the vicinity of Civic Arts Plaza and Gardens of The World.

Rooms

Make yourself at home in one of the 280 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Don’t miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 5 mi.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Agoura Hills Hotel
30100 Agoura Rd
Agoura Hills, CA 91301 United States

Reviews

It is what it is..A Sheraton
779tomf

My experience met my expectations. It's a Sheraton..An old solid band (Marriott not pumping in money to improve)

Pro's EZ ON/OFF 101 N/S literally 3-5 mins
Beds a tad higher than normal, very comfortable with extra pillows
High End Towels
Breakfast Concierge Lounge

Cons Happy Hour Concierge Lounge No Adult Beverages Offered / Sold
Top hors d'oeuvre Cut up CORN DOG
Lobby Air Freshener VERY strong.
Rates Sunday-Thursday under $150 sans Amgen meetings

Overall decent stay. Pro's out weight the cons. I'll be back

Dated and Weak
DenverCO303

Sadly, this is consistent with several other Sheraton properties - dated, not trying, and quickly becoming one of the weakest brands in the portfolio.

The good-
-Bar service was friendly
-Location is convenient

The bad-
-Dated and worn down. The furniture was scratched and stained.
- Dirty. I accidentally nudged the bed, and underneath was one of the most disgusting things I’ve seen in a hotel. There was a solid 2+ inches of dust along with food and trash. It’s clear it hadn’t been cleaned in years.
- Pathetic lounge. I stayed on the club floor. The lounge was the worst I’ve ever seen. The offerings were laughable. It was almost insulting. Just get rid of your ‘lounge’ altogether.

Bad experience, terrible customer service
PhotoSteve2015

Stayed 3 nights, after the first night called front desk to have the slow shower drain fixed. It was never fixed for all three nights. When we checked out, there were three people behind the the front desk laughing and joking around and obviously did not expect us to come around the corner. They stopped immediately and one of the women asked if she could help me and never made eye contact. Then the gentleman walked over and actually helped me. When I explained to him the drain was never fixed and we were not happy with that, he gave us a not so sorry, sorry. When I looked over at the two women they pretended they were doing something on their computers.. wow. I asked the gentleman who was the Manager and he gave me his name. I called a few minutes after checking out and was sent to his voicemail. I called back and one of the women was extremely rude to me and once again sent me to a voicemail. I left a voicemail and eventually did receive a call from the manager but his tone made it hard to understand what he was saying so I didn’t bother to call back.
What a sorry excuse for what was a good name brand and now is not. I hope someone from higher up at Marriott or Sheraton read this and do something about their extremely rude employees.

Also! Their employees smoke in the parking lot and you can smell the smoke with the windows open. Wow.

Absolutely disgusted with this hotel and hope people decide to not stay here. I also hope the three employees working the morning of October 14th get some kind of customer service training.